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"Travis and Mike were very professional. They took the time to explain all matters involved with fixing the septic pump."

"The service guys completed the HVAC installation within one day. They fixed the problem of the control board and the system runs well. Happy with the installation."

"Helped me understand the working of the septic tank and best options for maintenance. Called on Saturday out to do the work by Monday."

"Their services straightened up my drain and completely fixed my problem without having to dig up my floor. He used a jet wash high pressure water spray wash that cleaned out the interior drain.  He also sent a camera down the sewer line to check and see the rest of the drain. In addition, he gave me the advice on what to do with the sewer line and I thought that was nice of him to do that."

"Lou and Bryce showed up at the time that was discussed. Lou was very polite and professional. He gave us his professional opinion as to what was happening. Last year, we were told by another company that our leech lines had collapsed. Since replacing the leech lines was not an option due to county regulations , we could have been looking at replacing the entire septic system. If we would have had have a new septic system, it could have costs us between $20K-$30K. Lou said he couldn't be sure but he could surely find out what was going on. He called Aaron, he brought out a back-hoe the same day, dug up the area between our septic tanks and distribution box and discovered it was the line between our tanks and distribution box that was clogged solid. We, also, found out the leech lines were working fine. They pumped both our tanks, dug up and replaced the clogged line, put a riser and lid on the distribution box and refilled the hole. We've lived in our home 3 years and have used 2 other companies when we have had issues. Hopefully, our septic issues have been resolved for a while but if anything new arises, we will be calling Aaron/Andrew's Septic."

"It was a most satisfying experience. Alan went out of his way to exchange a faucet I purchased, which was missing necessary parts for one which had all parts. He had to drive to Mason from Milford to do this. I now have a plumber that I will call for ANY future needs."

"They are a full service Plumber and I needed some work done on my septic system. I have no complaints at all. They were fast, knowledgeable and have great customer service. They’re top notch."

"Job was completed in a timely manner. Mr. Henry even went to the hardware store for a part so he could hook up the garden hose to the water meter so I could have running water until the pipe was replaced"

"Hired to replace septic system aerator. The guys were very responsive and great to work with; job completed quickly with no issues. Will use again."

"The installation and responsiveness was very professional.  The installer, Danny, took time to use all copper/brass fittings since that is what our piping is.  He took pride in doing an exceptional job.  After a few days, we noticed the water had an off odor to it.  I couldn't pick up the smell, but my wife could.  We asked about it and Butler quickly came out and brought an replacement resin tank to see if that would address it.  It didn't.  They brought ANOTHER resin tank out. This time, without the carbon filtering media.  We still had the odor.  It was strong enough that my wife couldn't drink it, make coffee with it, etc.
All of the customer service and response time by Sue, the office scheduler, and the installation/troubleshooting team was exceptional.
Since we could not seem to correct the issue regardless of what was tried, I contacted another supplier of water softeners and had them come and install a unit.  The smell was gone.  The water was soft.  I can only assume it was a bad batch of resin...or a unique composite that my wife could detect. 
This is where the story changes: I contacted Butler to tell them we had replaced their unit and why.  I asked them to come pick up their unit and to refund $1100.  I didn't request a complete refund since I knew they had incurred expenses with the replacement resin tanks. I kept calling Sue asking if they were going to accept my offer.  She assured me that the owner, Art Friedrich, would call me back.  I then called/emailed every 3-4 days for the next month.  I was told that Art was: In a meeting, not available, on a conference call, in Columbus in a meeting, etc.  I gave up.  On 7/29/14, I contacted Angie's List to get help. The folks at Angie's List were outstanding.  On 7/30/14, the day Angie's List contacted Butler Water Systems, Art called me to apologize for "letting things slip through the cracks." 
He said my request for a refund of $1100 was very reasonable and that he would have Sue call to schedule a time for picking up the unit.  That happened the next day, 7/31.  However, you guessed it, NO REFUND.  :-(
I called the office and spoke to Sue on 8/12/14.  She was shocked to learn that I had not received the check since she has prepared it for Art's signature on 7/31.  She promised to check on it and call me back.  She did within the hour, to tell me that Mrs. Friedrich had secured a Cashier's Check and she was going to drive across town NOW to bring it to me.  She did.
My summary: The staff of Butler Water Systems is professional and responsive.  They know their business well. However, the owner is clearly lacking in professionalism and responding to the requests of customers.  I hope this review is helpful for both prospective clients AND Butler Water Systems.
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