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"9/16/16 Signed contract to replace a bow window with 3 double-hung windows. 9/26/16 Technician takes inside/outside measurements. 11/9/16 Installers arrive. Job not completed due to defective/missing components. Installer and I reviewed work completed, I signed Zero Defect Form with installer notes, paid balance due, holding back 10% for work not completed. 11/10/16 Call from Rich Cavanaugh, CRM. I am disappointed project not completed. He said I would hear from Service in about 2 weeks. 12/1/2016 I called Service, left message, no call back. 12/2/2016 I called Service. Told me I should get a call next week to schedule. 1/3/17 I called Service and was told everything in. Will call back with date. 1/4/17 Call from Service with date. 1/16/17 Service tech arrives without all components to complete job. After a couple of phone calls and much discussion he goes to local lumber yard and buys what he needs to complete exterior work and installs it. Interior work must be delayed until a window sash is ordered. 1/16/17 I call Rich. I am disgusted. Why was I told all components were in? 1/17/17 Call from Rich. Window sash has been ordered. I will get a call from service when it is in. 1/20/17 Call from Service. Sash will be in on 2/3/17. Completion date set. 2/8/17 service tech arrives to install sash and replace damaged interior molding. All work completed, but just as tech is leaving the glass in the newly-installed window sash cracks. A new sash will need to be ordered. And so the saga continues. My comment is this: The windows are well-made, energy-efficient, and beautiful. The installers and service technicians are professional, skilled craftsmen and do excellent work. Service administration and scheduling is inefficient and unacceptable. Installation of 3 windows should not take three months! On a positive note, the 10% I held back was waived as compensation for my inconvenience. Not holding my breath for the new sash."

"It was a long process in part because we could not go anywhere due to Covid and we have four cats. That being as it was, the process was very well laid out, any questions, and/or issues were all addressed in a timely manner. The various contractors - electrical, plumbing, construction, painters, etc., were all very good. They did their jobs well! They offered advice and suggestions when asked. And all were always polite and easy to get along with."

"Daniel replaced a dozen wood casement windows for us with new vinyl clad ones. The windows he replaced were 20 year old ones from when the home addition was constructed. The other windows in the house were replaced about 15 years ago and Daniel was able to almost exactly match those. He provided the best price and his team was quick and efficient. They did a great job and the new windows are perfect."

"Very well. Worked quickly and cleanly. We did not have to shut down our customer service desk during repairs."

"Talked to Greg on phone and got quick response and estimate during the weekend. The quotation is reasonable. Once the work started, it went very smoothly and quickly. The team started with the patio door, entrance door, and several windows and finished in 2 days. Everything fit perfectly after installation. Siding work took about 1 week to complete - removed old wooden siding and added new vinyl siding. Greg fixed some rotten board underneath and replaced with new ones. The siding looked great and the overall quality was excellent, some details were addressed after discussing with him. Daily cleaning was also great. Tall chimney was a challenge but they did a great job in just a half day. I felt secured and confident working with them. During past few weeks after work completion, I found the rain water draining is working much better than before; no worry about any leak and rotten siding, board, window sills, etc. The entire house exterior looks refreshed and I got a lot of compliments from neighbors - thanks for the professional work by Greg and his team."

"From first contact, until the final walk-through, Wes, Aimee and their team were the best. <br /> Estimates were accurate, communication was excellent, and attention to detail was consistent from start to finish. <br /> Every effort was made to make the process as painless as possible for us, and the jobsite was cleaned up every night. Our project took several months and these standards were maintained the entire time. <br /> The final result is absolutely beautiful - better than I dreamed of. <br /> AW Carpentry will be coming back to side our house later this year. <br /> Highly recommended. <br />"

"The work went really well and the transformation to our home with the new siding and the new windows is unbelievable!!! Don and his crew were knowledgeable, professional, friendly, and always had our best interest. Don always said "I am only happy if you are happy." Our 1961 home has had a beautiful renovation done to it and we give Don and his crew our highest recommendation and plan to use then again soon for interior work."

"Yost did an excellent job with replacement of multiple casement and awning windows, as well as an 8 foot slider in our home. Aaron, Will and Al were professional and meticulous with the installation and trim work, and they were very respectful of our home. We highly recommend Yost Home Improvement. "

"wonderful product, professional and courteous installer. Great value. <br />"

"Although the workers didn't speak much English they we polite, professional and cleaned everything up! I'm looking to use them to complete the rest of my roof in the near future. <br />"