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"Professional and very knowable about the job"

"I knew the pump had to be pulled out of the ground. I knew the two or three things that could be the culprit. I just needed someone to do the job that wouldn’t take advantage of me financially, knew the ins and outs of what had to be done, and would do the task quickly, efficiently, completely, competently, and correctly. It’s not a lot to ask or expect from a professional tradesman. Bob Walter, the owner/operator of Pocono Mountain Plumbing told me when he’d be there and said he’d call when he was on the way. He did just that. I said I’d meet him there as I was running home from my office to let him in. When I pulled up he was already at work on the problem. He wasn’t sitting in his van waiting for me; he wasn’t mulling around or on the phone making other arrangements. He was already doing his job. His truck was already unloaded, his assistant was already setting up and gathering the tools they’d need, and the well was already partially disassembled... and I wasn’t even there yet. After a short introduction (as well as to his helper/nephew, Danny), I unlocked the house, and within five minutes the situation was diagnosed and repairs had begun. Bob didn’t stop explaining what he was doing throughout the entire process. Just from his description of what was happening and his actions as he performed them, he left no question as to his expertise, his thoroughness, what needed to be done, what was required and what was optional/recommended, how long it would take, and what it would cost. He pointed out what had been done incorrectly the last time it was “fixed,” and he remedied those things as he went along in his task. Not a moment was wasted (not the least of which was because it was 25 degrees outside). As a result of the way he works, what I envisioned as potentially a five to six hour job, was completed in under two hours: completely, correctly, and meticulously. Small things that others might have overlooked to cut corners were done (e.g. disinfecting the well, adding extra reinforcements of electrical tape at the joints connecting the pump and along the length of the pipe, etc.). As quickly as they showed up, they were gone - the job analyzed, quoted, performed, cleaned up, and paid for in less time than I thought it would take to just evaluate the situation. If there’s a higher accolade to be paid to a reliable and honest tradesman, I don’t know what it is other than to say that I have rarely had the pleasure of dealing with someone like Bob Walter. His demeanor, expertise, and sincerity are obvious. He is a true professional, and I wouldn’t hesitate to call him first and immediately with any plumbing or heating question."

"Brian and John were very prompt, respectful and straight forward. They treated our home like it was theirs. They both provided us their services and information confidently. I would 100% hire them to work on my plumbing needs again."

"We purchased a house and adding a whole house water filter was on our list. Our local Orbit dealer performed a free water test and confirmed a that a lot of the junk we had read was in our city water was in fact there. Our previous house also had hard water and we saw firsthand what it did to our pipes and hot water tank. Plus we were tired of a filtered water pitcher taking up space in our refrigerator. Our sales person went over all of the features of the Puronics 7000 system and outlined the maintenance which simple and easy to understand. Installation took place about two weeks later and the guys were done in a day. About a year out and we're still very happy with the improved water quality and the system itself works great."

"They were very professional and kept it real about the issue. They showed me everything with the system that is causing this, which is the second time in 6 months but they explain to me how to maintain the system and to keep it from happening again. They will be the first I call for all my plumbing issues."

"Excellent work replacing an outlet and checking the wires and breaker box."

"Service was fast, thorough and professional."

"The plumber was professional and courteous, great quality work as well!"

"I had probably 8 streams of water POURING water into my basement which was plaguing me every storm. From beginning to end the experience I had with the basement gurus was top notch. They came out and assessed the problem, explained in detail what would need to be done and due to being busy gave us a month or so out. They called us up saying hey we’re good for a time much earlier than predicted if needed we took the time slot and were done within a day. I’ll NEVER have to worry about my basement springing a leak again because of them. fast, efficient, small business feel. Absolutly will be recommending them to everyone."

"Superior work. John has great attention to detail and managed to complete the work in a timely manner. He arrived when he said he would and took control of the situation immediately. His cost was reasonable and fair considering that we were under time restraints to complete the work. Will definitely hire again."