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"BRINSON & Son came out to our house last week to fix a leak and replace some faucets. Despite arriving a little late, They did an excellent job and recommended some further work to be done this week. I gladly accepted their recommendation and booked them for 2 PM. Fast forward to 2:15 PM this week, and I haven?t heard a single thing from them about our scheduled appointment. I call and they admit they completely forgot about the job, did not apologize, but offered to at least come out between 5:30-6. I accepted. Fast forward to 6:45. I call again. Now they say they are NOT able to come out, still did not apologize, and they did not offer a reschedule or anything. I have never been more flabbergasted by a business in my life. I paid on time, and I was respectful, kind, understanding. Why should my wife and I be disrespected like that? I would give them 1 star, but the initial work they did was great, just don?t expect them to come back for the follow-up work. "

"The original project I hired them for was to replace leaky faucets in both the kitchen and bathroom. Frank, the owner, was responsive and professional. They scheduled the work promptly and showed up on time. Unexpected issues were discovered that required a second trip and additional work. They communicated everything clearly and the additional costs were handled separately and transparently. They also cleaned up after the work was done. I would hire them again."

"They are a great group, it was a bit expensive but it was not their fault"

"We were so happy with our bathroom remodels done in December by Century Bathrooms and Kitchens. From the start we were really impressed with Daniel and Erika and their friendly, down-to-earth demeanor, and their intentionality to listen to our thoughts and show us the overwhelming options. They were great at communicating throughout the whole project, very knowledgable and thorough. Their work crews were friendly, professional, amazingly clean, conscientious, hard-working, and detail-oriented in every regard of their work. They were originally scheduled to start the work after the new year, but in the end they were able to bump up both of our bathroom remodels to the 3 weeks leading up to Christmas, and they blew us away with how quickly they were able to get the projects completed. Our bathrooms are beautiful, and we really couldn't be happier. Highly recommend Century Bathrooms and Kitchen."

"I had my roof replaced by Long Home and it was a great experience. From start to finish, the customer service, communication, quality of materials, and speed of install was exceptional."

"They did a fantastic job. High quality work, very responsive, completed the work quickly, and were flexible!"

"We just had the original kitchen in our 1968 house gutted and renewed by Vienna Prime Custom Kitchen & Bath (Prime Custom). BLUF: We highly recommend you consider them in your due diligence efforts to find a reliable & quality K&B contractor. Good internet reviews were a significant factor in selecting potential bidders for the refurbishment of our kitchen and two full bathrooms; that’s why we are submitting this robust positive feedback. In fact we are putting our money where our mouth is by awarding the refurbishment of our two main bathrooms to Prime Custom. These two combined projects are more costly than the kitchen was. Our procurement strategy was to hold back the bathrooms until they proved themselves with the kitchen. They came through in spades. Our kitchen journey from planning, contracting, detailed design, execution and final delivery was by no means a cakewalk but Prime Custom was an outstanding partner and delivered a quality product. We trust them! Believe me, we were a bigger “PitA” than any customer under the sun but Prime Custom Prime was collectively patient, understanding, informative and most importantly tolerant of their sometimes-antsy interior design challenged clueless customer. Their team, including an involved owner, consisted of Filiz the designer (PC Vienna), Nick the PM (PC Arlington), and several company employed skilled tradesmen in all disciplines, including the après project cleaning crew that were “the Best”. Even with a professional and organized contractor team doing quality work, the vagaries of ripping out and replacing a kitchen is a taxing psychological rollercoaster. Despite a detailed Statement of Work (SoW), there were lots of moving parts with so many big and small decisions throughout the project. Prime Custom did a masterful job “herding cats”. The project was 95% complete in three weeks and we were able to reclaim our new beautifulyl retooled kitchen by the middle of the fourth week. We did our homework. We developed three pages of bulletized line items, one for each room in our SoW. After interviewing a dozen K&B contractors including onsite visits and receiving half a dozen bids on our very comprehensive SoW, we culled the list down to three potential providers. Prime Custom matched the low bid for the kitchen with one contractor and the two bathrooms of another. We decided to go with Prime Custom with the hope of their doing all three rooms after they proved their worth on the kitchen. Our strategy has worked so far. We will update our review after Prime Custom completes the two bathrooms. It pays to be anal in working on home improvement project contracting, no matter how painful."

"Jimmy showed up to my home during a time when my thermostat was not working. That issue was fixed. He sold me a services contract and told me when he returned to services the units, he will cover the pipes outdoors. I purchased the contract for twice per year maintenance. I scheduled with him for a specific date. Appointment was confirmed but Jimmy did not show. When I called, he it appears that he forgot my appointment and he rescheduled saying he could not work in the rain. He rescheduled for a few days after and one of his workers showed up (Carlos). The guy showed up looking like he was someone who does not want to work and unprepared. So, I asked him if he has filters and he said know. Jimmy's workman did not bring filter, so I offered him filters I had stored. I asked him if he bought things to cover the pipes at the back, he said no. I called and left a message for Jimmy. Carlos was so rude and unprofessional. I was so scared of him and the way he was behaving. Carlos then said he would NOT do any service. IT WAS A WASTE OF MY TIME. He did return my money. BUT I will not recommend him. Will NOT use him again. As woman I will not hire again. Customer services was poor, reliability and punctuality poor."

"They did a very high quality job going above and beyond expectations."