Get matched with top clothes washer or dryer repair or service pros in Alexandria, VA

"My pro privided great customer service. He texted me to let me know when he was on the way. He let me know what steps he was taking to assess the condition of my washer. He told me at each step what was checking out ok and then when he hit the decision point. I thanked him for his thorough approach and decided repair was not the prudent choice. Process was reasonable. I would hire him the next appliance issue comes up."

"Umar and Jason are outstanding professionals. Initially hired to for a simple heating element replacement for my dryer. Then hired them again when my washer went out just a week later. Honest, timely, precise, professional and responsive. Communicated well and shared in my concerns for repair vs replace. Referred me to Dryer Wizard too for vent inspection."

"Andi came and diagnosed the issue with our dryer quickly and provided a fair and good recommendation. We decided to replace the old dryer rather than repair it. We were happy with the service provided"

"Tech came out on Friday 11/22/24 at 6:00 which was after I was home from work. Quickly diagnosed problem and told me a dryer fuse had burned out. He came out the next day and repaired the dryer very quickly and cleaned up. Now I could have opted to replace just that fuse but he told me there were 3 fuses and the other fuses could go anytime as the dryer was at least 15 years old. It would have been cheaper just to replace the one fuse but i told him to replace all 3. That would have been penny wise & dollar foolish as if another fuse went that would have been another service call fee from that company or another plus the cost of parts & labor. I was also advised to have the dryer cleaned every 2 years which I will do. I'll probably look into how to do it myself as I am pretty handy and always looking to save money. It was a lot of money to pay for the repair at once but cheaper then a home warranty. I have had bad experiences with more then one home warranty company and have cancelled as a result. Also home warranty companies choose the service provider for you and I haven't been impressed with some of them. My advice to anyone paying a home warranty company every month would be to take that $60 or more you pay every month to them and put it in a savings account for emergency's including home appliance repair. Also on top of the monthly payment when you need them there is a service fee to pay before they come out."

"Very professional and polite. Eager to fix my dryer. Had to order parts and return and were back in less than 3 days."

"the service tech was on time and was very professional. i would hire american appliance co again if i need a repair or service.i was very happy with service."

"I had a problem with the smell coming off a GE combo washer/dryer that I had just bought. I was so worried that "smell" wasn't something you could get help with. I am very sensitive to chemical smells, and this appliance was filling the house with a chemical smell. I went into the shop on Dransville road to get help and after talking with them, they called someone and that person said no problem. The salesperson had me smell the insides of the machines on the floor until we found one that didn't give off any chemical smell. I might have looked kind of foolish sniffing machines, but it was actually brillant. They took the smelly machine back and used the credit for the new machine I sniffed out. Everyone was a s nice as they could have been. Thank you so much, Sterling Appliance!"

"Our service tech was prompt, professional, helpful, worked expeditiously, and resolved the problem with our dryer and recommended we purchase a new washer as the cost of repair would exceed the cost of a new unit. He returned promptly to reattach a spring to the dryer door that had become unhooked during the repair. Very happy with his service."

"Job was done well and quickly. Only issue was that service with done without owners approval at a rental property. Tech failed to contact owner before beginning work. I requested they lower the cost to make that right and they allowed that."

"Great service, responded quickly to our request and showed up on time and finished quicker than expected. Will hire again anytime we have appliance issues!"