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"I was referred to Columbia Heating and Cooling through NW Natural. My furnace randomly stopped working (later found out it was because of a squirrel...) during some of the coldest nights we've had so far this winter. The tech showed up ahead of the scheduled time and was able to fix my furnace within 30 minutes. No complaints, and glad to have heat again."

"They showed up on time. Did the job. After all was done I was very impressed with the final product. Alex was my installer and he was very nice and knowledgable. He explained it all. Even the the sale guy Dan was awesome. Would recommend this company to friends."

"It went VERY well. They were a few minutes late on the first day of the work but when the installer arrived, he worked steadily for 9 hours. He installed the new thermostat in the old location so I would have heat for the night (had been without it for 5 days) and came back the following day for relocation and final cleanup.  The installer, Matt, was professional and very responsive to my needs and answered any question I had.  The estimator, Craig Roggers, was also very professional and gave me several rebates that saved me over 700 dollars as well as advice as to acquire further rebates on my tax returns. He also explained the differences between the types of furnaces they deal in and answered all my questions as to maintenance, costs, warranties, etc.  Although an unexpected and unwanted surprise of the furnace failing on New Year's Day, Oregon Heating made it less painful by their quick response in ordering and replacing the old with the new.
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"They guy who did the inspection was very professional. When I had the work done, they were here for two hours and seemed efficient. I can see the vents that they installed in the exterior of the roof, but until someone gets up there to look at it I wouldn't know how the work turned out."

"It went well. This time it was Anthony Tarr as the technician. He found numerous problems which he showed me including a melted rheostat that was also wired incorrectly and mounted inappropriately. He replaced the rheostat and the thermopile and finally disassembled and cleaned the unit. As he worked he answered my questions about how the unit worked and what the various components were for. Anthony clearly knew his stuff and appeared to be intelligent and perceptive. Whoever had installed the unit had been sloppy; Anthony pointed out exposed, bare 120 volt wires and then wrapped them with insulation and bent them out of the way. He was a pleasant and personable young man. Finally, he advised me to install a CO (carbon monoxide) alarm. I declined his offer to purchase one from Evergreen; found a good one on Amazon.com far less expensive. But, I'm glad he brought it up; with a combustion system as a source of heat, CO is always a risk especially if the installation and venting aren't done correctly. You can't see it or smell it and it can kill you. Maybe the price was what other providers would charge but $574 is a lot of money. Still, I'd hire Evergreen again. Note to customers: make sure your unit is off and cooled down before the technician arrives."

"ACS installed a new Bryant heat pump + furnace. The equipment is high quality and the team was knowledgeable, flexible, and willing to answer all my questions. They accommodated a change in scope on the day of install from just installing a heat pump to installing a furnace + heat pump combo. This set the team back a few hours for the last minute parts request, but they powered through a very long day and stayed until the job was finished. All customer service goes directly through the owner operator. Originally this seemed like a plus, but I think they would benefit from support staff. I needed to edit and downgrade this review after a few negative experiences. Some changes are related to issues noticed after the install. The unit was not secured to the pad outdoors and also was not attached to the house. Holes cut into the corner of the garage slab in order to pass through the lines were not patched, leaving a break in the envelope. Mark promised to follow up on both of these, but he did not send anyone out to take care of this. Mark also directly promised that our install would qualify for Energy Trust of Oregon incentives for $3000, when in fact it is clear after speaking directly with Energy Trust representatives that our install did not qualify for any amount of rebate. This promise was echoed throughout the quote and the install process. I believe that the lack of a support staff is causing some shortcutting or disorganization when it comes to managing some of these details - I would prefer to assume that ACS did not know the details of the incentive rather than that they purposefully deceived me, but I dont feel comfortable recommending them given these circumstances."

"Zach was very professional and gave us such a great deal. This us his work done. It's installed and just happy to have him do the work and we will call him for any other work needed for upkeep or other plumming. We will also recommend him to others."

"I am very happy with the service and the attention to detail. Hans installed a new water heater for me and updated items that needed to be brought up to code. He made sure it worked properly and everything was clean when he left. I will use NW Sundance again."

"This company was referred to us by a co-worker. We had 4 separate units that needed repair on our commercial building. The service was fast, professional, and courteous. Most important, the price was very reasonable! I will continue to use V & E for any future HVAC issues and would highly recommend this company to troubleshoot HVAC repairs!"

"Great to work with. I hired them to install a new heat pump and furnace. They won my business at the estimate stage with their ability to respond quickly, maintain a no pressure sales approach and clearly explain the tradeoffs between products and components. Installation was tricky due to design features in my home but they made it look easy and the process was super smooth. The new system is light years better than my old, and the furnace room looks super tidy. Thank you."