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"They were very good. Came on time and finished the work on time as well."

"The crew did an excellent job installing high quality NT Windows. They redid siding around front windows and we're very professional, all debris was hauled away and I'm very happy with their work."

"Very well. Our Home is still in the 1 year warranty. They didn't put the roof on, but they came out to look at problems we had with it. Then wrote up a report for us to forward to our warranty company, and it was free of charge. Thank you all so much. Jason Lopez was very friendly and helpful when he came out."

"This review is going to be a little long winded so bare with me. I will rate the different stages of my experience with universal windows so to be fair to each department I had to deal with. First off I want to rate the experience I had when I initially reached out for a quote. I would give them overall 5 stars. I filled out the request on their website and within 24 hours they reached out to me asking what my project was and set up an appointment. Overall very easy and quick to handle. The appointment: overall I would again give 5 stars. We discussed which windows I would like to replace and what type I would like to replace them with. The sales guy had a great demonstration of their windows and even brought samples with him so that I could choose my color. He even saved me some money by showing me one window that other companies said I needed tempered glass I actually didnt. They even came in cheaper then all of the other window companies I had called out to get quotes from. I was told it would be around 16ish weeks for the windows to arrive and they arrived in 16 weeks exactly. The install: The overall install was about a 3.5 to 4 star experience. I was told it should take only one day, but to plan for 2 just in case. The install did take 2 days. The guys worked as hard as they could with the excessive heat we had over the summer. It was a 2 man crew for my install. They are contacted out by the company to do the work. We have an issue with our front window, but overall everything else works fine. Issues: We have a large window in our kitchen that was not installed per the contract. We were told they would have to cut out about 3 inches of our window on the inside and that they would replace all the wood around the outside of the window, but they do not paint. They did not cut out any part of the kitchen window, and only replaced the rotten wood once I pulled out my contract and showed them what they were supposed to do. They had to run to the hardware store to purchase some wood to replace the rotted pieces. The window screen was not cut properly so one slight blow will knock it right out. Here is where the big issue is, we spoke to Scott the owner multiple times. He said they will have to order a new screen and come and install it from the sounds of it. However this was months ago now and have not heard anything from them. I even emailed Scott before hand and expressed my disappointment in their follow up communication. Scott called me right away and apologized and explained that because it's just a screen and it's so hot outside and I wont be opening my windows it is a lower priority. I told him that I understood that, however, he should have communicated that to us the first time I reached out about this issue. A little communication goes a long way. Scott agreed, and apologized. After that phone call I have not heard ANYTHING from him or the company, I don't even think our new screen has been ordered yet. I am deeply disappointed in this company, feel as thought they did the good ole bait an switch. Oh we got the windows installed, got our money, and we don't care to fix our mess ups. The reasoning for my 1 star review is that I gave them multiple chances to fix their error, and fix their lack of communication and they don't seem to care since they did their "job." I hope that they read this and reach out to me and let me know when the right screen can be installed, because, now it is open window season, and I want to be able to open them whenever I please. By the way you can tell my kitchen window is off because it sticks and is really hard to open to let the breeze in. I hope they fix that issue as well. I am sad to have to write such a review because I had such high expectations for this company. The beginning was great, however, its gone so bad since then."

"No issue. Cleaning rep was prompt and excellent."

Full service residential Glass, Mirror, and Shower door company. Family owned and operated since 1962. Please call or email us directly at info@bedfordglass.net.

We are family owned & operated and we serve families in the greater DFW area by upgrading homes to energy efficient replacement windows. We are prompt, respectful, and are good communicators. We do not pressure anyone into buying. Our goal is to provide old fashion service, quality, and integrity. We offer Free quotes with clear written and verbal communication.

"Our windows were in dire need of a good cleaning (embarrassingly so). We just had our windows thoroughly cleaned by Window Genie of Fort Worth and we could not be happier. All windows, inside and out, bottom tracks cleaned out, front and back doors and mold / staining of exterior brick window sills all handled. The owner, Chuck Street, whom when he came to our home early last week for an estimate was very professional and courteous. The two individuals that came this morning, John and Jason, were outstanding, kind, professional, courteous and paid attention to detail. I also needed some help moving a couple of pieces of furniture out of the way and get put back into place which they were more than happy to help us with. Very reasonably priced. My wife and I are extremely happy with them and will definitely use them again."

"This company was as professional as the come, laying out all expectations on the front end regarding cost/time and not deviating from it. No delays. No hidden costs. The quality of the work impressed me with their superior straight lines and attention to detail. They were great to work with! I for one will be using them as my go-to painters in the future."

A Brilliant Repair is a family owned business serving the DFW Area since 1990. We are a BBB accredited business with an A+ rating. We provide two services. The first is Windshield repair and replacements, our second headlight restoration. We give a lifetime money back guarantee against cracking on every chip repair.