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"I will NEVER use ARS of Virginia again! ARS failed sales & installation. During sales pitch on 12/17, I was told install team would cover floors & anything else. 12/18- During HVAC installation, install team drilled into the brick wall to run the pvc piping outside. They did not cover anything so the brick dust went everywhere! They also failed to seal around the pvc piping hole indoors so cold air was seeping in. Lastly, they spilled pvc primer that is not removable all over my white floors. 12/21- Called ARS b/c house was filled w/ a plastic burning smell. ARS sent tech who said he could not smell anything due to his nasal congestion. He explained that new HVAC may need to ?air out?. 12/23- Heat stopped working in middle of night. Called ARS tech discovered that the air handler burned out b/c it was improperly installed. Plastic condensation tubing was installed outside so it froze & led to heat failure. That explained burning plastic smell b/c air handler was working overtime."

"Dan responded and made arrangements to assess the property within a day. Dave and his work crew arrived early and did the work nonstop in the heat for almost 6 hours until the water has been restored. All my questions were answered and the process explained well. I am very pleased with the work and service. "

"Replaced line in a day. Neatly replaced grass after inspection"

"The original project I hired them for was to replace leaky faucets in both the kitchen and bathroom. Frank, the owner, was responsive and professional. They scheduled the work promptly and showed up on time. Unexpected issues were discovered that required a second trip and additional work. They communicated everything clearly and the additional costs were handled separately and transparently. They also cleaned up after the work was done. I would hire them again."

"Family Fire Service did a great job replacing my water heater! They were quick, attentive, and thorough. Excellent work! "

"I spoke with Blanco twice Thursday night and confirmed he would at my house this morning at 11am. At 1115 am I call, hes in Baltimore! He totally forgot about todays appointment. Then he tries to say he had someone else answering his phone. I reminded him he was the phone the phone, he was the one to call me the second time to confirm he had received my address. If you hire him, dont expect him to arrive."

"José is incredible. He did a complete remodel of our basement in Capitol Hill. He gutted the entire basement, dug down and rebuilt into a beautiful modern oasis. He stayed on schedule and price, and most importantly, his work is superb - meticulous, cares about his skill, and is an expert in his craft. I have hired him to do everything in our home now. I highly recommend this company."

"Jimmy showed up to my home during a time when my thermostat was not working. That issue was fixed. He sold me a services contract and told me when he returned to services the units, he will cover the pipes outdoors. I purchased the contract for twice per year maintenance. I scheduled with him for a specific date. Appointment was confirmed but Jimmy did not show. When I called, he it appears that he forgot my appointment and he rescheduled saying he could not work in the rain. He rescheduled for a few days after and one of his workers showed up (Carlos). The guy showed up looking like he was someone who does not want to work and unprepared. So, I asked him if he has filters and he said know. Jimmy's workman did not bring filter, so I offered him filters I had stored. I asked him if he bought things to cover the pipes at the back, he said no. I called and left a message for Jimmy. Carlos was so rude and unprofessional. I was so scared of him and the way he was behaving. Carlos then said he would NOT do any service. IT WAS A WASTE OF MY TIME. He did return my money. BUT I will not recommend him. Will NOT use him again. As woman I will not hire again. Customer services was poor, reliability and punctuality poor."

"The project was professionally executed both on quality and on budget. Alex is a top notch contractor."

"Our deck caught fire last summer and we contracted Chris Heinz to do the rebuilding and replacement of our fire-damaged exterior. Chris was wonderful to work with! He worked with our insurance company tirelessly and also kept us informed every step of the way. He and his crew removed our old deck and siding, and built a new deck, a landing and stairs off our kitchen, installed a new sliding door and four windows, replaced our siding and trim, and installed new outdoor lighting. There were a few delays due to the pandemic and materials being readily unavailable from one of the manufacturers, but the timeframe was reasonable given the circumstances. Chris and his crew did an amazing job and we couldn’t be happier. We love our beautiful new deck and the new siding and trim. We get so many compliments from our neighbors and passers-by! We will definitely go to Chris next time we need work on our house and recommend him to everyone!"