Window Nation Indianapolis
Window Nation Indianapolis
At Window Nation, we know replacement windows. We’re third-generation window replacement experts who have been lucky to provide homeowners replacement windows, siding, and doors for over fifteen years. We opened our first showroom in Maryland in 2006, quickly growing to serve homeowners in cities across the country – and we’re not stopping there. We’re grateful for every homeowner who has trusted us to upgrade their most important asset: their home. We’ve learned a lot about home improvement over the years, but the most important thing we learned isn’t about window replacement. We learned the home improvement industry isn’t about offering the best windows, siding and doors; it’s about the relationships we build with our customers.
"Started badly because installers showed up, claimed I wasn't at home (I was), and left. So had to book installation for a week later. Installation went well, and the product is excellent - which is the most important thing. But as for any after-sales service, forget it. They didn't tell me that had ordered full-window screens, so I contacted them to order some half-window replacement screens, and it has been near-impossible to get a response. The "project manager" (Bernadette) is never in and never responds to messages, and you can only reach the local "sales manager" (Steve) via an 866 phone number in Maryland. (You leave him a message, he maybe calls you back.) I need to order more windows, and have told them so, but have also told them it is dependent on them fixing the screen problem. Do they want any business? Or are they happy just to take your money for the first installation and then forget you? Looks like the latter."
LEANNE AND JOHN M on September 2021
At Window Nation, we know replacement windows. We’re third-generation window replacement experts who have been lucky to provide homeowners replacement windows, siding, and doors for over fifteen years. We opened our first showroom in Maryland in 2006, quickly growing to serve homeowners in cities across the country – and we’re not stopping there. We’re grateful for every homeowner who has trusted us to upgrade their most important asset: their home. We’ve learned a lot about home improvement over the years, but the most important thing we learned isn’t about window replacement. We learned the home improvement industry isn’t about offering the best windows, siding and doors; it’s about the relationships we build with our customers.
"Started badly because installers showed up, claimed I wasn't at home (I was), and left. So had to book installation for a week later. Installation went well, and the product is excellent - which is the most important thing. But as for any after-sales service, forget it. They didn't tell me that had ordered full-window screens, so I contacted them to order some half-window replacement screens, and it has been near-impossible to get a response. The "project manager" (Bernadette) is never in and never responds to messages, and you can only reach the local "sales manager" (Steve) via an 866 phone number in Maryland. (You leave him a message, he maybe calls you back.) I need to order more windows, and have told them so, but have also told them it is dependent on them fixing the screen problem. Do they want any business? Or are they happy just to take your money for the first installation and then forget you? Looks like the latter."
LEANNE AND JOHN M on September 2021
