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"It's never a good thing when you have plumbing problems, but working with Matt was the silver lining. He was easy to reach, communicated clearly, showed up on time and gave me a fair price for a solid job. He walked me through his thought process for what needed to be done and educated me on some useful things to know about my hot water heater and water main, gave me pricing on a couple of options, then got to work. After a couple of attempts to gouge me I'll never use one of those big plumbing shops again when I can give me business to an honest operator like Matt."

"Adam did an awesome job replacing my PRV! It was sandwiched too tight for me to replace it, so he was able to quickly cut and crimp a new pipe on for me. Definitely hiring him to install a tankless water heater soon! Super nice guy and great customer service."

"called several companies on 6/23/2014 , and Moncrief was the first one that could send someone out "as soon as possible in the afternoon". Not an issue since that was the response from every other company.
Technician arrived on time, was very professional and quickly found and fixed the problem.  Unfortunately, I didn't  explicitly tell him to review any repairs with me prior to making them.
I was charged a $95 diagnostic fee and $130 to replace a $15 capacitor.  $225 for 45 minutes of labor and $15 of parts. Overall a good experience, but I would not have agreed to $130 service charge for a capacitor replacement.

Update to Provider response 7/1/2014

***DISCLAIMER***
 To anyone reading this review.  I AM qualified to change a capacitor, the average user should not attempt to make any repair with a capacitor or any other device of this type as it can cause serious injury and death when done incorrectly.

I have no complaints with the technician, he was competent and professional and did a great job.

In response to your pricing explanation, that's great. I understand. We all need to do what we need to do to cover the cost of doing business. I don't feel like anything was not a fair or honest price.  I don't feel like it's out of line with the market cost.  Bottom line, I don't care. Your overhead of doing business to stay in business is not my problem.  I agreed to pay $95 for a diagnostic fee to find out what was wrong with the unit. I would not have agreed to an additional $130 to replace a capacitor had I been asked before the work was done. Once the work was done, I paid the bill and I'm not asking for a refund or anything else for many of the reasons you outline.

 Had I known it was the blower motor capacitor, I would have gladly accepted absorbing the 90 minutes to drive to one of the Industrial Supply stores in Atlanta that I have an account to purchase a new capacitor the next day because I'm cheap like that. The unit had been out for almost 3 days at that point and the other unit was picking up the slack pretty well.

 However, I didn't have to drive anywhere or wait for shipping because I ALREADY HAD THE CAPACITOR. I bought it when I had to replace the capacitor on the outside unit 2 years ago and I wanted one on hand when the inside unit went. I also know it wasn't bad out of the box, because I tested the capacitance and discharge in the store with a Fluke 113 multimeter before I took possession of said box. It was located in a drawer less than 15 feet from your tech. Given the opportunity, that's $34 I didn't need to spend.

 I would have most likely taken the chance on making the repair myself, as replacing the capacitor is not one of the more difficult tasks involved.  Make sure the power is off at the breaker, do that special thing that must be done to make capacitors safe, disconnect the leads, remove old capacitor, put in new capacitor, reconnect leads and so on. 

 While I appreciate the time you spent to write this review and the personal note that I received in the mail, I hope this helps you  understand the reason for my dissatisfaction."

"Estes has been providing my service for approximately 10 years. Always prompt, courteous and very accommodating. They recently (June 2019) replaced my hot water heater and installed new HVAC system. An awesome crew performed the installation and was very thorough in explaining all of the new components to me. Also the gentleman who came to my home when the unit needed replacing was extremely knowledgeable, very friendly and insured that all of my questions and concerns were addressed before he left."

"Did a great job. Well, I mean, they did a great job. I definitely was not completely, you know, like I said. It's working, the water's back on, the meters. I mean, I had a very bad leak on the system, and so they needed to To replace the entire water line from the shutoff. at the city all the way to the house and they were they they had to cut a trench to bury it and they were here there was three guys and they were here about Maybe two and a half, 3 h working, and they got it all done. So, I mean, as far as I'm concerned, the war's back on. Everything's working. I can't complain. And they did it for the price that they did, because they, you know, they did, there was no price change or anything like that. So they did exactly what they estimated to be."

"They did a great job, no leakeage as of now. New Main line intall."

"I had a main water supply leak and they not only responded in the same day but made the repair in a couple of hours (for a reasonable price). They are very professional, explained the options and cleaned up when they finished. Very professional plumbers."

"The project was excellent. I had a water main that needed repair and the job was completed quickly. High quality work and the plumber took time to explain the repair to me."

"Kind, efficient and professional! Brian was a wonderful plumber. Super respectful and even cleaned up my sink after the service. I highly recommend BF plumbing. Brian also walked down to check the basement pipes and made sure the water was running smoothly. Thank you BF plumbing!"

When problems with your HVAC or plumbing equipment threaten your home's comfort and safety, you need a team ready to respond with prompt, professional solutions. Anytime Heating, Cooling & Plumbing is proud to be the preferred source for home services in Atlanta, delivering the exceptional experience that local families and businesses deserve. With an A+ rating from the Better Business Bureau and a team of fully licensed and insured technicians, you can rest assured that you'll always receive five-star service from start to finish.