Get matched with top solid surface countertops pros in Baltimore, MD

"Let me start by saying I am thrilled with my new countertops. Everyone I dealt with at this company was friendly and professional. They have very competitive prices and really stand out by offering a free sink and free installation. The two gentlemen that did my installation were absolutely wonderful. They were meticulousand ensured everything was level and properly supported prior to laying the granite. They laid drop cloths and cleaned behind themselves as they went. I will certainly be recommending this company to anyone looking to purchase granite countertops.
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"Everything was excellent. From the moment we had Advanced Granite solutions come out to give us an estimate, to picking out our quartz countertop, to the gentlemen that did the installation and the gentleman that did the plumbing, everyone was professional responsive and a pleasure to work with. Would definitely hire again"

"We love our new kitchen! American Kitchen Concepts was highly recommended by family for their good service. Dan took a lot of the anxiety and confusion out of the process. We had driven ourselves crazy touring individual retailers for flooring, cabinetry, countertops and so forth. So many options, so many decisions and so much coordination required! Dan’s showroom has a nice selection of all those products. After a couple of visits and with his advice and help, we were able to put together materials and a design that we loved at a competitive price we could afford (using discounts). He suggested improvements we now love (e.g., the undercabinet lighting and touch-on faucet). Some of our want-to-haves proved impractical. The spice rack and “magic corner” shelves could not fit in the spaces we allotted for them. Dan swapped them out for other good options and refunded the extra cost. They were also able to repair problems discovered during demo, for a fee. The lead team member, Cameron, has a wealth of skills and knowledge. He made sure everything was done properly and to our satisfaction. Dan is the owner, designer, liaison to suppliers and project manager. He is the single point of contact and responsibility, making things much less stressful. Construction was done in under 4 weeks (record time according to some friends). Months later they will still swing by if we need advice or adjustments. Again, we love our new kitchen!"

"Incredible service! I called Monday morning at 7am and my 12pm I had a new heater fully installed! Earl/Frank came out within an hour of my call despite being short staffed. He completed the job single-handed, only have the assistance of the parts guy to carry the heater in and over my washer/dryer. Nice guy to talk to, but most importantly, his work was flawless. I'm so glad I went with Saffer!"

"Techs showed up during time window, setup, and got to work. Fortunately, all three rooms in addition have windows, so techs could use sheltered one in laundry room to exhaust fumes (the day was rainy, and bathroom window is on east side). WARNING: Fumes are STRONG! The tech said tub would be ready for use in 24hrs., but I found I had to give it three days, with window cracked open, before fumes dissipated enough to enter room. Glaze seems to be holding up. Had non-skid surface added for additional fee, as original glaze was slippery. There are some small imperfections, as though dust had settled into the glaze, but that is mentioned in the initial contact. Overall, love that I could save my tub!"

"I am extremely satisfied with the work provided by Anthony and his crew.  I had very prompt service.  My roof was inspected and I had a great quote the day I called for service.  I was able to have a 25 year roof installed for what other companies were quoting me for a 15 year roof.  The job involved removal and replacement of fiberglass shingles, flashing around vent pipes, and clean up.  The complete job was done in one day with no one home.  If you are looking for quality service and a fair price I strongly recommend Anthony and his team!
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The final outcome was very good!  Getting there was not.

Morgan was my salesperson.  She changed the appointment time due to problems with babysitting.  I already knew I wanted shaker style cabinets and quartz countertops.  Morgan was pleasant and knew her product. Be aware that Morgan does not have an office e-mail address.  After several failed attempts at contacting Morgan (I only had her personal e-mail address). Stewart (the owner) answered the phone and within 20 minutes I was speaking with Morgan regarding three changes to the kitchen.  (Changes were to replace an added box from two drawers to three drawers, replace the window sill with quartz and add a valance above the sink.  We agreed on the additional cost.  I received no e-mail confirming the changes and cost.  I e-mailed Morgan and Stewart to confirm the changes and additional cost ? I also attached a file containing a picture of the valance.

Diego arrived June 1, 2014 (a week after my initial meeting with Morgan) to take measurements. 

Five weeks later (from the date I established my change orders) I called the company for an expected installation date.  Due to the changes the company sent another installer out to measure for the drawers and valance. I was given no explanation as to why it took 5 weeks to determine that new measurements were needed.  It took another two hours as the installer measured the entire kitchen again.

I was not given the specs of the new sink.  It took over a week to obtain Moe?s name and number, who was helpful in supplying the info I needed to verify that the sink the company chose was of very good quality.  Moe works for Granite and Marble Express, Inc.; the quartz installers.

Approximately 5 weeks later, I was informed the install would occur August 21, 22 and 23rd.   No one from the office provided any instructions on preparing the kitchen for the install.  Luckily I remembered Diego mentioning that all cabinets had to be emptied.  All was ready upon his arrival. 

Diego arrived timely and worked tirelessly from Thursday until late Sunday to install the available items.  His work thus far had been impeccable. Five of my cabinets could not be completed due to ordering errors.  The change to the box from 2 to 3 drawers was ignored as was the face for the valance.  No one from the company forwarded the picture to the manufacturer.

A week prior to the installation Eric (from Granite and Marble Express, Inc.) arrived to measure for the countertops and backslash.  Eric explained both the measurement and installation process.  Eric also made a few small suggestions that ultimately improved the final outcome.   

The countertops and backsplash took four days instead of two to install.  There were errors in some of the cut quartz.  The installers were sloppy and tried to pass off shoddy work.  Only the lead could speak some English.  They were polite and accommodating in making corrections once they were informed. The final outcome was great.  Word of advice; Expect to be your own general contractor on the job.

Due to the number of ordering errors, I contacted Omar (a supervisor) to request a copy of the order confirmation from the manufacturer.  I received the copy the next day.  I reviewed the measurements and found errors.  Diego arrived the next day to confirm the errors for the reorder.  I again e-mailed Omar for another copy of the manufacturer?s order confirmation and found yet another error.

Diego and Carlos arrived October 8th to complete the job.  There is a slight color variation on the white crown molding as compared to the white cabinets.  Omar called the manufacturer and verified the same paint color had been used.  Omar arrived on site to apologize for the delays and then asked that I not supply a review on Angie's list as it could impede securing future jobs.  (Doesn't this defeat the purpose of Angie's list?) 

Diego had to return Saturday to install missing hardware and the drop-down stainless steel containers in front of the sink. 

It took 4 1/2 months to complete my kitchen.  I was disappointed with the multitude of errors and delays.  I withheld the remaining payment until the job was completed.  I felt this would provide incentive to complete my kitchen.

Communication is a serious problem with this company and was the cause for the delays.

In the end, Diego provided quality work and the final outcome was exactly as I expected. 

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"Romero’s Home Solution provided excellent service. Very professional and courteous. I purchased my shed almost a year ago and had no one to assemble it. Romero advised me of the process and how long it would take to assemble, he was on time and finished on time. Thank you for your services."

"My experience with epoxy 856 was excellent. The workers were professional, they covered their feet and made sure everything was clean when they left. Most of all my counters and floor are beautiful."

"I highly recommend Capital Cabinet Refacing. Javier and Tulio did an excellent job refacing the cabinets of our kitchen, installing our sink, and applying a new countertop. The work was finished in just two days and our kitchen looks fantastic. Javier and Tulio went above and beyond in their service and we are very pleased with the results."