Get matched with top solid surface countertops pros in Baltimore, MD

"Let me start by saying I am thrilled with my new countertops. Everyone I dealt with at this company was friendly and professional. They have very competitive prices and really stand out by offering a free sink and free installation. The two gentlemen that did my installation were absolutely wonderful. They were meticulousand ensured everything was level and properly supported prior to laying the granite. They laid drop cloths and cleaned behind themselves as they went. I will certainly be recommending this company to anyone looking to purchase granite countertops.
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"Everything was excellent. From the moment we had Advanced Granite solutions come out to give us an estimate, to picking out our quartz countertop, to the gentlemen that did the installation and the gentleman that did the plumbing, everyone was professional responsive and a pleasure to work with. Would definitely hire again"

"The finished master bath went beyond our expectations. This is an extremely professional team whose work meets the highest standards; they are craftsmen in every sense. The installation team are highly skilled craftsmen whose quality and work results would be difficult to duplicate. The materials, shower, tiles, and counter tops were of the highest quality. They maintained schedule and budget and finished near on time, a real feat in this time of material and parts shortages."

"Very easy to work with and excellent quality work. Wanted a Bradford White hot water heater to replace an old unit. Received quote and arranged installation via email. Scott arrived on time and completed the installation. Installation was clean and professional. I would highly recommend."

"Techs showed up during time window, setup, and got to work. Fortunately, all three rooms in addition have windows, so techs could use sheltered one in laundry room to exhaust fumes (the day was rainy, and bathroom window is on east side). WARNING: Fumes are STRONG! The tech said tub would be ready for use in 24hrs., but I found I had to give it three days, with window cracked open, before fumes dissipated enough to enter room. Glaze seems to be holding up. Had non-skid surface added for additional fee, as original glaze was slippery. There are some small imperfections, as though dust had settled into the glaze, but that is mentioned in the initial contact. Overall, love that I could save my tub!"

"I am extremely satisfied with the work provided by Anthony and his crew.  I had very prompt service.  My roof was inspected and I had a great quote the day I called for service.  I was able to have a 25 year roof installed for what other companies were quoting me for a 15 year roof.  The job involved removal and replacement of fiberglass shingles, flashing around vent pipes, and clean up.  The complete job was done in one day with no one home.  If you are looking for quality service and a fair price I strongly recommend Anthony and his team!
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The final outcome was very good!  Getting there was not.

Morgan was my salesperson.  She changed the appointment time due to problems with babysitting.  I already knew I wanted shaker style cabinets and quartz countertops.  Morgan was pleasant and knew her product. Be aware that Morgan does not have an office e-mail address.  After several failed attempts at contacting Morgan (I only had her personal e-mail address). Stewart (the owner) answered the phone and within 20 minutes I was speaking with Morgan regarding three changes to the kitchen.  (Changes were to replace an added box from two drawers to three drawers, replace the window sill with quartz and add a valance above the sink.  We agreed on the additional cost.  I received no e-mail confirming the changes and cost.  I e-mailed Morgan and Stewart to confirm the changes and additional cost ? I also attached a file containing a picture of the valance.

Diego arrived June 1, 2014 (a week after my initial meeting with Morgan) to take measurements. 

Five weeks later (from the date I established my change orders) I called the company for an expected installation date.  Due to the changes the company sent another installer out to measure for the drawers and valance. I was given no explanation as to why it took 5 weeks to determine that new measurements were needed.  It took another two hours as the installer measured the entire kitchen again.

I was not given the specs of the new sink.  It took over a week to obtain Moe?s name and number, who was helpful in supplying the info I needed to verify that the sink the company chose was of very good quality.  Moe works for Granite and Marble Express, Inc.; the quartz installers.

Approximately 5 weeks later, I was informed the install would occur August 21, 22 and 23rd.   No one from the office provided any instructions on preparing the kitchen for the install.  Luckily I remembered Diego mentioning that all cabinets had to be emptied.  All was ready upon his arrival. 

Diego arrived timely and worked tirelessly from Thursday until late Sunday to install the available items.  His work thus far had been impeccable. Five of my cabinets could not be completed due to ordering errors.  The change to the box from 2 to 3 drawers was ignored as was the face for the valance.  No one from the company forwarded the picture to the manufacturer.

A week prior to the installation Eric (from Granite and Marble Express, Inc.) arrived to measure for the countertops and backslash.  Eric explained both the measurement and installation process.  Eric also made a few small suggestions that ultimately improved the final outcome.   

The countertops and backsplash took four days instead of two to install.  There were errors in some of the cut quartz.  The installers were sloppy and tried to pass off shoddy work.  Only the lead could speak some English.  They were polite and accommodating in making corrections once they were informed. The final outcome was great.  Word of advice; Expect to be your own general contractor on the job.

Due to the number of ordering errors, I contacted Omar (a supervisor) to request a copy of the order confirmation from the manufacturer.  I received the copy the next day.  I reviewed the measurements and found errors.  Diego arrived the next day to confirm the errors for the reorder.  I again e-mailed Omar for another copy of the manufacturer?s order confirmation and found yet another error.

Diego and Carlos arrived October 8th to complete the job.  There is a slight color variation on the white crown molding as compared to the white cabinets.  Omar called the manufacturer and verified the same paint color had been used.  Omar arrived on site to apologize for the delays and then asked that I not supply a review on Angie's list as it could impede securing future jobs.  (Doesn't this defeat the purpose of Angie's list?) 

Diego had to return Saturday to install missing hardware and the drop-down stainless steel containers in front of the sink. 

It took 4 1/2 months to complete my kitchen.  I was disappointed with the multitude of errors and delays.  I withheld the remaining payment until the job was completed.  I felt this would provide incentive to complete my kitchen.

Communication is a serious problem with this company and was the cause for the delays.

In the end, Diego provided quality work and the final outcome was exactly as I expected. 

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"Romero’s Home Solution provided excellent service. Very professional and courteous. I purchased my shed almost a year ago and had no one to assemble it. Romero advised me of the process and how long it would take to assemble, he was on time and finished on time. Thank you for your services."

"My experience with epoxy 856 was excellent. The workers were professional, they covered their feet and made sure everything was clean when they left. Most of all my counters and floor are beautiful."

"The quote process was excellent - although they required both spouses present we did not mind that and it helped us reach decisions quickly. Stuart gave us an excellent deal including kitchen countertops and a new sink. After a few weeks we had measures for cabinets and countertops taken and a couple of weeks after that had the installation date fixed Nicholas and his team worked very hard and did an excellent job, including wiring and plumbing when necessary, finishing in 2 days with very high quality results. I was impressed with all aspects but particularly Nicholas and his team."