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"In October 2020, I had a gas leak and I did not even know it until I was doing annual maintenance. The first company that came out made me believe that it could not be repaired and did nothing to mitigate the issue. I thought I would have to figure out where I was going find about $10 to $20 K to replace my boilers. I could not afford that. I called Sync Mechanical for a second look. They gave me an honest diagnosis of the issue and told me where the gas leak was as well. They told me that it is repairable and laid out what my options if I wanted to do repairs or replace it and the cost as well. They talked to me about their financing options at the time. I really had options. This gave me peace of mind because the gas leak was much smaller than I was made to believe before, but Sync Mechanical took the leak seriously. They identified other parts of my boilers that needed to be replaced to avoid pipes bursting such as my expansion tanks and pressure relief valves. I agreed to get the repairs made. Sync Mechanical ordered the parts, kept me updated on the arrival time, and called me when they arrived so I can schedule a time. Sync Mechanical was also honest about their schedule when also responding to emergency calls of no hot water. I appreciated that because I was never left with false expectations. They were able to fit me into schedule even when it was very busy. It felt great going with a local professional company that were honest at every step of the way and large enough to handle multiple jobs in the Hudson Valley. I did not feel overlooked. I have been stood up by contractors twice before so it was really important to me that my time was not being wasted. The repairs were done within a day and all the old materials were disposed of by Sync Mechanical. I also received my invoice in the mail which made it easy for doing my taxes. Sync Mechanical helped me make an informed decision and also learn more about how my boilers work. I never felt like they were condescending and I appreciated their respect for family as well."

"Very timely and professionally done. Happy with service provided."

"Responded almost immediately and came over less than 2 hours after getting back to me. Diagnosed the issues very quickly and made repairs. Scheduled another project for next week. Reasonably priced. Very professional and personable."

"The service person helped me communicate with the vendor and got me a discount on a new appliance, even after he recommended not fixing the old one."

"Very precise, organized , professional and communicative I highly recommend this company Fair pricing . Got a great deal on heating and central air conditioning. D. Mallon"

"Oct. 6 2025 it went quick. I received an estimate of The job first. The work was done correctly. It didn't take long. If I need plumbing service again. I would contact Cassidy plumbing & Heating."

"Dave (service manager) is friendly, honest, and very knowledgeable. I needed the smoke pipe replaced on my gas furnace, along with some routine maintenance, and he contacted me shortly after I posted the job. He gave me a free estimate the next day, which included itemized costs of all the labor and each of the parts needed. He and his colleague finished the job quickly and cleaned the area up when they were done. The cost was exactly what he quoted. I will be using them from now on for all my heating and cooling repairs and maintenance."

"Quickly found and fixed my leak."

"These guys, Dave and Zach are very honest guys. They came to my house to check out what needed to be done and went over the whole thing with me. They carefully dug a trench/hole in my yard and repair a section of pipe that was damaged and leaking sewer into my yard. They came the next day with their equipment and had it fixed and cleaned up by sun down. I will call them again if I need any more work."

"This was perfect. Very reliable and great service."