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"Replaced a roof on storage shed, repair fascia and replaced gutters. The team was quick and professional. Everything was done in one day to my complete satisfaction."

"Overall the installation went well except the "bowing" in the portion of the roof over the garage. We contacted Power on several occasions, but we haven't received a proper response yet. Below is the email we sent to Power. Power did acknowledge receiving the email, but nothing has happen so far. Email: You replaced our roof April 23, 2022 – project number 35-74502. We’re pleased with the replacement except for the portion over the garage…it’s bowing. Below, is our account of the events detailing how we have tried to resolve this issue. March 26, we met with sales team, Chris Pierson and Christy. We were assured that the bowing over the garage would be addressed and corrected since we were getting a brand-new roof, down to the decking/framing. The replacement should resolve this issue unless it’s structural. Brandon, project manager came out March 30 to check the readiness of the installation; to verify the frame could support the new roof. During the appointment, he mentioned that he would be on site the day of install. The roof was replaced on April 23rd. No on-site manager ever came on site, the lead guy of the work crew was not an effective communicator. We engage beyond the one time he asked for an extension cord. I called POWER and left a message with Chris Pierson that same day after the crew left to express my dissatisfaction with the roof over the garage. POWER came out to inspect/QA the project at completion (the roof) on April 25th, I believe his name was Zach. We pointed out the concaved roof on the garage. He stated that portion may be a structural issue and Power could not address that. I asked him how much would it cost to replace it? He thought about it for a minute or so, then stated it could be replaced, but it would be “redo” and he quoted us a price of approx. $8900. He proceeded to say that he could knock it down to about $7800 if we added an additional project to replace the house trim. This is when he mentioned that they have company meetings on Tuesdays in the morning and he was sure this project would be discussed. He acknowledged that POWER’s communication could have been better (better details in the project notes). We waited few days thinking that someone from POWER would reach out and when that didn’t happen, we called Chris Pierson (the POWER sales guy) on April 28th. During this call, Chris scheduled another QA/follow up appointment for May 9th at 10:00am; he said Dylan, a service manager would come out. On May 9th no one showed up. About 10:20am, we called POWER only to find out that we did not have an appointment for that day. We were not the appointment list. We then rescheduled for 10am the next day, not even 10 minutes later POWER called back to inform us that unfortunately they were not going to be able to make it because of some staff meeting. I recall asking “is the meeting all day”. That’s when we were told that the next available date was June 16th; feeling like we had no choice we accepted the June 16th date at 6pm to allow both of us to be present for the meeting. Upset and feeling like we were about to get the runaround, we placed a call to GreenSky (financing team) to inform them of the matter since loan was activated and payments would begin soon. After sharing the situation with the GreenSky rep, she took notes, and we submitted a complaint because again we felt like we were about to get the run around. On June 12th, we had a call with the assigned GreenSky caseworker. He advised that we should continue to try and resolve the matter with POWER. On June 16th around 1:50pm, I received an apologetic call from Terry, apologizing for being late, that his prior appointment ran over, he was out in the sticks and phone reception was not all that great. I mentioned that our appointment wasn’t until 6pm as so my husband could be home. I was told that I must be mistaken because they don’t make appointments after 6pm, his latest appointment would be around 4:00pm. He said that my husband really didn’t need to present, it would be a quick look and since he was in the area. He asked for a summary of the situation; I gave him the run down. He asked if I could send him a few pictures, which I texted him a few of the garage roof. He said he got the jest of it. He apologized and asked what could they do… we said that we would be open to a knocking something off the price or repairing the area. He said let me call my office. He called us back to say that someone from senior management would be calling us to try and resolve this that evening of June 16th, but still haven’t heard from him or POWER."

"The young man that came to see my missing shingles on my roof, was professional, informed, and polite. The only issue was that the company does NOT conduct repair as I needed. The company only replaces the entire roof. I am glad he came and advised about replacing the roof if we decide to do that and decide that we can afford it. Right now I need to repair the missing shingles. and he/ his company can not help me."

"Recently purchased a home and found out after some rain that there were a couple leaks in the roof. Got couple quotes from several roofing companies on Home Advisor and decided to go with Canales Service, LLC. Erik was very polite, professional, and knowledgeable, came out did an estimate on Monday and was able to do repairs 2 days later and completed it in the same day they started. The repairs did go over the original estimate but was because there were additional issues found after they started tearing off the bad areas and the whole area ended up needing to be replaced. He made sure to contact me and advise how much it would cost for the extra repairs, also provided couple pictures to show which areas were bad and had been repaired. Would definitely recommend Erick and his crew, and will call him if future work is needed."

"Well done. I needed a roofer who could work well with a solar installer. F Construction did the job. Excellent work on a tricky surface where three ridges met."

"Took it with him, called that day with the problem and price. He got the part,fixed the snowblower and returned it two days later. He also supplied a  book on taking care of the snowblower. Very good work, very professional. Will continue to use him as needed
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"the roof was very good and the clean up was great. a week later the gutters were put on, and the clean up was the next day ( they ran out of time that day)."

"Hired for much needed roof replacement. Very quick and easy estimate process, and convenient scheduling to boot. The entire job took just one day, and was completed beyond satisfaction. The roof turned out beautiful, and I’m so impressed with the work that was done for such a great price! Staff was so kind and professional at all times. Highly recommend!"

"

They were awesome.

I shopped windows like crazy. They have their own special window that is very nice and energy efficient.

They scheduled the roof first. Two days later they did my siding and windows.

Excellent cleanup.

They were not the lowest price, but were close. About $1000 higher than the lowest bid.

I highly recommend them to anyone need exterior work done.

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"05/14/2014-A lot more is happening.  The current hold up is due to the permits office in Jefferson County, WV.  It is over a flood plain issue, and the county not allowing a repair.  Since my last post, manager Doug Brenner has jumped through many hoops with the county, making many calls and visits to the county permit office and completing their additional requirements.  Champion, at their own expense, hired a surveyor to shoot an elevation to prove the property was not in the floodplain which cost them $1,000.00.  Mr. Brenner has kept us up to date with everything that is going on and we HOPE to bring this to a quick resolution so that we can get our room replaced!
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3/3/2014
We have yet to see how it will go.  We signed our contract on 09/28/2013. (corrected from 12/28/2013) Jim the salesman was very nice and accomodating.  The manager, Doug, has not followed up regarding when the permit will be ready and they can start.  When we called, several weeks ago, we were told that the permit was still with their engineers.  It is now 3/31/14 and nothing yet.  I am hoping that things happen soon and we can change this review to one that says "Well satisfied, great job on the finished project, Champion.""