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"Sales person was prompt and friendly and listened to my needs. Installer was professional and paid attention to detail"

"Great! He di d a wonderful job"

"Happy customer from beginning to end. Window Universe was professional and responsive. I think I got a good value and they cut out all the sales men/women so they can keep their prices low."

"Called for some work to be done on the roof and got me more than I could’ve thought. They found unexpected roof damage i.e wind damage and hail damage. They came and took my roof off within an hour and replaced some of the osb took out my old chimneys and had the new roof on and cleaned up around the house by 1-1:30 and whole project done within roughly 4.5 hours. They sent pictures of the entire project in the start of every phase to keep me posted so I knew how far they were the entire time! They fought for me and worked with me to get me what I needed. Highly recommend for any exterior project. They will be doing my gutters and replacing some of my old siding and looking forward to them coming back!"

"I have ordered 4 windows total. Two are already installed, and my remaining two windows are still to be delivered. The problems began whenever we discovered that all four windows were not manufactured correctly; however, two were already installed before the mistake was caught. Universal and I agreed to postpone installing the remaining two windows until the "sashes" were replaced and that the sashes would need to be replaced in the installed windows as well. A service technician came out and replaced the two sashes in the installed windows, which I have no problems with as they are now. There are three problems I'm having now, the timeline of my contract, acquiring the remaining two windows with the "old" sashes in addition to the replaced "new" sashes, and the remaining balance Mike Tucker has verbally agreed to. Whenever I first signed my payment contract with Universal Windows, I chose to pay off the balance within one year with no interest. The end of that contract is coming up in a couple months and Universal has not provided me with the service they have promised. I need my remaining two windows (with the new sashes installed and the old sashes on the side) delivered to my home. Not installed, but strictly delivered. I've tried to have this arranged numerous times, but they never arrive and after a phone call with Mike Tucker on 4/20/2023, he is insisting that I am not entitled to the remaining two old sashes whenever I was already promised by Mike H that I am. In November of 2022, I've expressed my concerns to Mike Tucker with the state of the project and how I'm disappointed with everything. He agreed to fixing all window sashes, delivering my remaining two windows without installation, and has agreed that if I cut all ties with Universal by removing their warranty, then my grand total would be $2000. Since I've already paid $1000 upfront, my remaining balance would be $1000. After the phone call on 4/20/23, he has denied all financial claims. Who can I speak to that is trustworthy within to company to come to a resolution? I cannot speak to Mike Tucker because I do not trust him to be an honest person."

"They have been amazing to work with. Great at dealing with the insurance company!"

"As a realtor, I visit a lot of homes and I specifically asked a homeowner about their basement contractor after seeing Chris’s finish level. He finished our basement recently and his team did a great job. We love how it turned out and working with Chris was fun!"

"Horrible experience. Botched job!! Day one after construction I asked someone to please come look at the job!! Steve blew me off until time to collect final payment. Then tried to tell me it was acceptable job. After two attempts to fix some of the issues. We felt defeated. Then Don Harr called , ask about how it went. He immediately came out to look, after looking the problem was reveled, First, the OSB board was installed wrong, which made everything not line up correctly. He also stated that he had recommended another installer to do our job, He admitting to the fact that Steve was too busy and changed what he had proposed for our job. At that point we threw our hand up ?? What were we to do tear it all off and start over ??? I was lead to believe that Steve was in charge, latter found out we should have called Don from day one. Don was the only truthful one if the bunch!! Even the Window and Gutter installer’s called Steve about the job after they saw the condition ."

"Excellent."