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"Installed new AC unit. They did a great job."

One Hour Heating & Air has been serving the Charlotte/Hickory area for 54 years. We promise prompt and professional service to all of our customers. "Always on time, or you don't pay a dime." We look forward to solving all your air conditioning and heating repair, installation and service needs. Call us now to schedule an appointment. At One Hour Heating & Air it is our pleasure to provide heating and air conditioning service to Charlotte and the surrounding areas. We provide legendary air conditioning and heating service to the Charlotte area with fully background checked, drug tested technicians, with at least 5 years of experience. You, the customer, are the most important aspect of our career and we will never forget that. We offer financing. Call us today!

"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."

"We had a heat pump installed today. Colt was super informative, prompt and reliable. Dalton and Justin did the installation. Everyone was friendly, helpful and efficient. We couldn't be happier with the service."

With years of hands-on experience and a commitment to reliable comfort, we specialize in heating, ventilation, and air conditioning solutions tailored to homes and businesses alike.\n\nOur legacy is built on honest service, skilled craftsmanship, and personalized care. Whether it’s a simple repair or a complex installation, we treat every customer like family and every project like it’s in our own home. From emergency services to routine maintenance, we’re here when you need us most—rain or shine, hot or cold.

In Business since 1978. Subcontracting available, On site, Monthly and Quarterly billing.\nWe offer full service in HVAC, Electrical, Security with Installation and Monitoring, and Security Cameras for home and business.\n\nOur mission is to provide the highest level of customer satisfaction by treating our client's property as our own. We serve both residential and commercial and offer a variety of money-saving solutions. We combine our use of the highest quality parts and equipment, and our dedication to deliver exceptional service to provide you with top quality service. Your safety and comfort is our goal!\n\nAsk about "The Club" Membership today and see what it offers.\n\nCall us today to set up an appointment! We will be glad to assist you in all your needs!

"CHW was very responsive to our urgent need! We filed a claim the evening prior when we notices our A/C was blowing warm air into the rooms. Then by 8AM the next day, we had a call from the service technician saying he was on his way to address the issue! CHW worked with the technician to find out the compressor was the culprit and approved it's repair! Great customer service for a family in need during the hot south central Texas summer!"

"Timely and relatively tidy.  They did a good job explaining all the steps and how long the process would take.
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"I called Mr. McKinney and spoke with him immediately. He asked where I lived and told me he was close by, would be there within the hour. He arrived at my house in less then 30 minutes. Accessed the problem within 15 minutes of being at my house, actually had a motor for my fan in his van. I also need to tell you that my ac in it is probably 30 yrs old or older. I was totally surprised that he had a motor that would fit my old unit. Gave me the price for fixing it, which was very reasonable compared with other companies , and had my unit up an running within the hour. I also need to tell you that the temperature that day was in the high 90's and climbing. Since that day, my brother that lives next door has used Mr. McKinney twice for an ac problem. I would  highly recommend this company to anyone that needs ac or heating service. Extremely nice and professional person and true to his word about his arrival time, estimation of price , and the work he will be doing."

"I called this morning around 8:00 am, and a friendly woman named Tonya answered my call. (Several other places I called only had voice mails. I really appreciated being able to speak to someone right away about my issue.) She arranged to have a technician at my house within two hours. Doug, the technician called to let me know he was on his way, and he arrived promptly. He did a thorough check of the AC unit, and he explained everything he was doing to get it back up and running. He discovered that when the unit was first installed eleven years ago, a filter was left in the unit that should not have been left in it. It is in our attic crawl space, and no one has ever checked it, including several other AC service workers who have checked this unit in the past. That filter looked like a piece of cardboard, it was so dirty. Doug got everything back up and running. He was very professional and very friendly. I highly recommend this company. Thanks for the excellent service."