Get matched with top window a/c unit service or relocation pros in Boston, MA

"We have a service contract with them. They come promptly, within a day they are in your house for a major repair. When you really need them, they usually show up that day or within the next day."

"Their service is flawless and their pricing for the unit was good. The service contract has been going up in price but I would still recommend them and I would use them again."

"The process was slow initially as I had to interview several HVAC before finding 3 who were willing to do the work. One was priced much too high and I didn't like the initial proposal of the placement of lines. Another contractor didn't fill me with confidence and they are part of a company that split off with different franchises (I believe). NETR's contact person, Russell, who evaluated the project was open to the idea as well as followed up with technical advice as this was a nonconforming application. After several reviews by NETR personnel and outside engineers to make sure there was enough airflow for the compressor, where and how to run the lines inside the loft; I had my carpenter build an aluminum box which took time as it was custom-ordered of sheets to be build on premises. After it was setup, NETR took over, evaluated the box, re-reviewed the plans, and subsequently sent 2 very competent techies. The job took 3 1/2 days which was fine with me. The last day a 3rd technician replaced one who had to go over to another job. They were polite and answered any questions I had. They left the place in clean condition. The system lines looks very nicely put together, works beautifully, cools the condo very nicely (remember 23 5' high windows w/plenty of solar gain). They subcontracted an experienced electrician who's expert workmanship convinced me that I will use him for future work. Terrific company who's customer service is conscientious and with good follow-through. Their abilities and experience revealed themselves in this application and I'm very grateful that they wanted to try out this nonconforming application as the only options left to me were window ACs which I find unsatisfactory, and in the bedroom impossible to sleep with while on.
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"I found the company through the Costco program. For some reason, it took awhile to reach them through Costco (they stated personnel changes in sales department). However, once I did reach them, they were great! Andy came to the house and was very thorough and professional.Ultimately, we do not end up using their services, but they were very good, and I would suggest them to others."

"He was timely, professional and responsive. He clearly knows the technical aspects of the trade and provided us with a lot of information about the equipment he would be installing and how it would work with our existing ductwork.  We did not care for his sales approach because he tried to sell us on things we did not ask for and did not need.  He tried to sell us on a humidifier for the system which we really don't need because we live right by the ocean where it is quite humid year round, even in the winter. Adding humidity to our house could cause problems with mildew or mold.   He also tried to sell us on replacing our hot water tank for a more efficient model even though ours is only 5 years old.  We got the feeling that he was trying to pack as much sales onto the heat loan program without really thinking about the customer's specific situation, and that put off me and my husband from wanting to work with him.  At the end of his sales presentation he decided on the spot he would give us an unspecified discount.  We did not like this high pressure sales tactic.  We had not received other quotes yet so we declined to decide on the spot.  He emailed us a couple days later offering a 10% discount if we decided by a certain date a couple days later.  We decided to wait beyond that date so we could get more bids.
Joe's quote was $2000 higher than a quote from another installer who has equally good reviews on Angies list.  Both quotes were to install the same equipment, however the second installer included the cost of converting two unused ducts into returns and installing a pass though in a ceiling to help balance our system.  I shared this information with Joe, and he responded by saying he would beat their price by $100.  It goes to show that it pays to shop around. 
As Airco's good reviews on Angies list attest and my interactions with him, I am sure they would do quality work, but my husband and I were totally put off by his sales and pricing approach and did not want to work with the company as a result.

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"Diagnosis and repair were straightforward and the talented Mike, who has done other great work for us on our ACs, had a replacement pump in his truck. Swapped over in under an hour. Cost of the repair was quite high, mainly due to very high price they charged for the pump. A Taco pump that I could buy for $175 was priced on this repair at more than $500. I get that it was an urgent situation and I’m happy to pay reasonably for the response but that mark-up bothered me. I called the office, had a long talk with the owner; sadly, she offered no consideration at all. Yes, it’s hard to find and keep skilled techs, but now seems that most HVAC firms have a business model like a car dealer’s service dept, far more corporate, less flexible or customer-considerate."

"I needed to replace an older AC unit that is in a very tight spot in an attic. I had 4-5 people out to look at it and I thought Atlantic (Bill) was by far the most knowledgable and had the best understanding of what I needed, and did the best job explaining it to me. Their pricing was about the same as everyone else so that was the reason I went with them. After we scheduled the install I didn't hear from them until the day before (a Sunday) when I had to reach out to the office. But other than that the installation couldn't have been smoother. Kyle and his team were exactly on time each morning and were very nice and professional and got everything installed smoothly with very minimal need from me. Would definitely recommend."

"SP Services did a great clean of my 2 bedroom apartment after my wife and I moved out. Our landlord was thrilled with the state it was left in. The team was fast to respond, prompt, and fast!"

"New faucet has been installed an inch or so too far outside. The two securing screws could be driven into the wood by a few turns only."

"It went great. The Markarian team showed up on time, worked very hard, and got the job done just as I asked. They took care of my stuff, covered surfaces, patched the holes they made, and didn't leave me out of the loop on any question or decision. My living room sounds great!"