Get matched with top window a/c unit service or relocation pros in Broad Run, VA

"Immediately established service and explained all options"

"I have been a customer for a very long time and this scheduled maintenance and dryer vent cleaning was done by Cesar. I have to say he is one very thorough technician and I was very pleased with his inspection and vent cleaning. His service was so different than some of the ones I've had before. I even had one inspector tell me he didn't need to check in my attic which houses one of our two units. Let me tell you about Cesar, he even cleaned up behind my dryer for me. This is something that is rare in customer service. I have my HVAC seasonally maintenanced and never had a inspector be as thorough as him. The pictures he took and explained to me and the one problem he found that no other inspector had found in all this time. I tried to spare him from the attic heat for the repair and have him return on another day in the morning but he didn't mind going back in there to fix the problem for us although it was in the dead heat of the day. I just hope the company sees this review and knows what a good technician they have in Cesar."

"Great -- they call to set up the appointment, talk to me to choose a good time for both of us, call to say they're on their way.
Very thorough, they answer all our questions regarding our furnace, AC, humidifier, everything.  We had them install the whole thing for us back in 2007.
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"Our 2.5 ton upstairs A/C was leaking coolant, so we opted to replace it. Since downstairs unit is a Carrier, we picked Pope's to bid for the job, as they were listed by Carrier, had good marks on Angie's list, and were locally owned. Pope's Air responded the same day we called, and Tim Stewart came in the afternoon, and spent over an hour describing our options and costs. We received a competitive bid, and selected Pope's Air for the work. Our previous supplier had replaced our downstairs unit a couple of years back, and had put in a unit which stressed our ductwork, causing a whistle when loaded. Pope's Air volunteered to have a look at that problem, too, included at no charge. Pope's Air scheduled and came on time the following week. It took a day to do the work, and the installers were clean and professional. They came up with an inexpensive fix in the cold air return ducting, and implemented it. No more whistle. In the upstairs unit, they discovered some crushed ductwork which our previous supplier had ignored and replaced about 20' of ducts, all for a very reasonable upcharge. The A/C works fine, w/ a better airflow, and they will return for an inspection once the weather warms enough to exercise the unit. We plan to use Pope's Air for all of our Heating and A/C needs in the future. Highly recommended."

"Ron (technician) came out and installed a softener for me that he provided, went really well and price was fair. They have me on an annual schedule for service which I won't have to remind myself to do it next year. Would definitely hire this Company again"

"Service guy very professional ... explained problem with AC .. would use this company again."

"The driver arrived in a large SUV (though we had discussed a sedan) because he thought we would be more comfortable in a larger car.  He was polite and professional and helpful.  The ride was nice and quick - and we arrived at Dulles without any problems.
I will definitely use the service again and would recommend to others.
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"I was very pleased with the customer service, price, and installation of the heat pump. The price of the heat pump was very reasonable and half the price quoted by my former HVAC company (a well known, high visibility company)."

"Service was great.  Repairmen were on time, communicated very well and gave me opinions of what to expect of my HVAC units in the future.  Could not have gone better.
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"I brought my car in for service because it was running rough. A few months before I had the power steering pump replaced and within about a month it began to make a noise. I figured it was due to low fluid but, the fluid level was fine.  ABS told me they would diagnose my car and give me a call and tell me what I needed to repair.  They called me about an hour later at work  and listed the repairs they recommended.  Their list included a new power steering pump.  I told them to not replace the pump, but to do all of the other repairs.   I picked my car up that evening and as I was driving away noticed that the power steering pump wasn't making any noise.  They didn't charge me for a new pump. So, when got home, I looked under the hood to make sure they hadn't replace the pump - they didn't.   It's been about six months and my car is still running well and the power steering pump isn't making any noise. They did something to the power steering pump - repaired it, without charging me. I am thankful that I found ABS - They are polite, professional and highly competent! 
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