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"We were dealing with high water pressure issues. Cody arrived on time and was Very professional. He solved the problem in a timely fashion. Can’t go wrong hiring Chen Plumbing."

"Customer service was top-notch. The technician arrived on time and was incredibly efficient, professional, and thorough. Chen Plumbing exceeded my expectations, and I would highly recommend them for any plumbing needs!"

"called several companies on 6/23/2014 , and Moncrief was the first one that could send someone out "as soon as possible in the afternoon". Not an issue since that was the response from every other company.
Technician arrived on time, was very professional and quickly found and fixed the problem.  Unfortunately, I didn't  explicitly tell him to review any repairs with me prior to making them.
I was charged a $95 diagnostic fee and $130 to replace a $15 capacitor.  $225 for 45 minutes of labor and $15 of parts. Overall a good experience, but I would not have agreed to $130 service charge for a capacitor replacement.

Update to Provider response 7/1/2014

***DISCLAIMER***
 To anyone reading this review.  I AM qualified to change a capacitor, the average user should not attempt to make any repair with a capacitor or any other device of this type as it can cause serious injury and death when done incorrectly.

I have no complaints with the technician, he was competent and professional and did a great job.

In response to your pricing explanation, that's great. I understand. We all need to do what we need to do to cover the cost of doing business. I don't feel like anything was not a fair or honest price.  I don't feel like it's out of line with the market cost.  Bottom line, I don't care. Your overhead of doing business to stay in business is not my problem.  I agreed to pay $95 for a diagnostic fee to find out what was wrong with the unit. I would not have agreed to an additional $130 to replace a capacitor had I been asked before the work was done. Once the work was done, I paid the bill and I'm not asking for a refund or anything else for many of the reasons you outline.

 Had I known it was the blower motor capacitor, I would have gladly accepted absorbing the 90 minutes to drive to one of the Industrial Supply stores in Atlanta that I have an account to purchase a new capacitor the next day because I'm cheap like that. The unit had been out for almost 3 days at that point and the other unit was picking up the slack pretty well.

 However, I didn't have to drive anywhere or wait for shipping because I ALREADY HAD THE CAPACITOR. I bought it when I had to replace the capacitor on the outside unit 2 years ago and I wanted one on hand when the inside unit went. I also know it wasn't bad out of the box, because I tested the capacitance and discharge in the store with a Fluke 113 multimeter before I took possession of said box. It was located in a drawer less than 15 feet from your tech. Given the opportunity, that's $34 I didn't need to spend.

 I would have most likely taken the chance on making the repair myself, as replacing the capacitor is not one of the more difficult tasks involved.  Make sure the power is off at the breaker, do that special thing that must be done to make capacitors safe, disconnect the leads, remove old capacitor, put in new capacitor, reconnect leads and so on. 

 While I appreciate the time you spent to write this review and the personal note that I received in the mail, I hope this helps you  understand the reason for my dissatisfaction."

"I had a pretty major issue in my kitchen. Matt with plumb life was able to quickly locate and fix the problem. Matt and his team were professional, courteous and nice enough to talk me through the process. I will hire plumb life for any future plumbing issues I have and would certainly recommend them to anyone!"

"Did a great job. Well, I mean, they did a great job. I definitely was not completely, you know, like I said. It's working, the water's back on, the meters. I mean, I had a very bad leak on the system, and so they needed to To replace the entire water line from the shutoff. at the city all the way to the house and they were they they had to cut a trench to bury it and they were here there was three guys and they were here about Maybe two and a half, 3 h working, and they got it all done. So, I mean, as far as I'm concerned, the war's back on. Everything's working. I can't complain. And they did it for the price that they did, because they, you know, they did, there was no price change or anything like that. So they did exactly what they estimated to be."

"cleanup was the only snag...plumbing issue(main water line replacement) seems good.."

"We have used American Service Specialists for two issues, one to come up with a solution for a tree blocked lateral sewer line where the County refused to take responsibility for the lateral line under the street and one to diagnose and correct an improperly installed sewer line on our property.  In the first case American Service Specialists came up with a common sense approach to resolve the blockage rather than incurring a huge unknown cost of digging up our street.  In the other case after months of water appearing on our lawn and the original installer of the sewer line failing to properly diagnose the issue, American Service Specialists properly diagnosed the issue and corrected the problem.  In each case American Service Specialists acted in a highly professional and knowledgeable manner.  They always came at the appointed time.  They diagnosed an issue where others had failed and corrected the issue.  They were highly professional and resourceful.  I would highly recommend their use.
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"We were out of town when we saw on our Nest camera that our basement was flooding for the third time thanks to the City of Atlanta’s mistake. We felt helpless being away from our house, while we watched our basement flood via camera. We called Peach Plumbing and Drain and their owner and two of their plumbers were at our house within minutes. They took care of the situation until we could get home, and liaised with the City’s crew when they arrived on site. We had to have some plumbing repaired because of the issues caused by the city, and they took care of us in the best way possible. Their impeccable work, attention to detail, and thoroughness resolved our issues completely. They’ve been our first call for everything in the weeks following our problems with the city. They even found some things that the city hadn’t repaired correctly on the city’s side when they ran a camera on the line. We were able to send this footage to the city and have them fix everything once and for all, all thanks to Peach Plumbing and Drain. Chip, Daniel and Steve have saved us from what could have been an even bigger headache. They truly go above and beyond, and I would recommend them to anyone in need of an exceptional plumbing company with reasonable prices!"

"Coolray-Mr Plumber Plumbing repair by Frederick Mortis was done right. Knowledgable tech. Great customer service."