
Serving Buffalo, MN and surrounding areas
Approved
In business since 1982
Emergency services offered
Credit card accepted
"First I would say setting the appointments was easy. I called on Monday, they had times available on Tuesday. It was very easy. In addition, I was sent an e-mail and called when each guy was on his way. The e-mail contained a picture of the repairman with a bio. I thought that was a great touch. The HVAC guy was great. He was on time, looked at what I was asking, quoted me a price ($120) and completed the work. It took him less than an hour. I thought the price was fair. I would rate the HVAC an A. The Plumber is really why they received an overall grade of a C. The Plumber was a very nice guy, there were no issues there. He arrived within the allotted time. He arrived and I showed him the dishwasher and disposal. Our dishwasher backs up from time to time where there is water sitting in the bottom of the dishwasher after the cycle is done. We explained it doesn't happen often. We also had concerns with garbage disposal. He explained this happens from time to time with all dishwashers and that the disposal was fine (he said it was a top of the line disposal so very quiet - we didn't install the disposal - was there when we bought the house). I then asked him to tighten down a loose shower/bathtub knob. He said he fixed it the best he could, it was still a little loose. Then, after the "work" was complete - he said it was $220. Thank goodness there was a $30 Angie's List coupon! I was shocked, I didn't really know what to say. He never quoted me a price before any "work" was done, he was there for maybe 40 minutes (half of which he was chatting). He basically did nothing to the dishwasher/disposal and he didn't even fully fix the bathtub/shower. Looking back I wish I would have objected more to the price, shame on me! I guess I was in disbelief about the price? I would recommend B & D for HVAC but definitely NOT for plumbing. They are incredibly expensive. FYI, the person that booked the appointment said there was a $50 service fee but that would be a credit for any work done. The repair person was supposed to give a quote before any work was done. I feel somewhat taken advantage of."





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