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"Everything with buffalo best from start to finish and the quality of the windows install was top tier"

"The sales person from Wonder Windows explained that the estimate was comprised of 30% materials 25% markup, and 45% labor (this was after a discount). The labor budget allotted for 108 hours to be used for the install purposes which made sense to for a completely finished product, but that was not delivered. The install itself of 13 windows and a storm door was comprised of 2 people for 3 six hour days, then due to the company’s errors a second install was performed of 2 people for one 4 hour day. There were an additional two hours spent in other work such as measuring and some error corrections. The total hours spent on the project was 30 person hours out of the 108 hours originally budgeted for the project. This means a total project overcharge of 33%. A 30% upcharge is acceptable for a close to perfect finished product and experience, however these are the factors that go into dissatisfaction: • The project was promised to be performed within 45 days and was not “finished” until 8 months later • The trim and bay window was promised to be white and finished, the result is unfinished with caulk everywhere • The newly installed Okna windows form ice on them and some are drafty • The slide window that was installed is extremely difficult to open • The storm door was installed upside down which causes it to not function as it was intended. A field fix was performed which switched the panels on the storm door which allowed it to function, but the track is still upside down. TL;DR – Poor service, poor product quality for the price, and unwilling to take ownership of what the sales person promised."

"The positive: Graves Brothers will provide a quote for PARTIAL Siding projects where most companies won't talk to you unless you need a FULL Siding project. The installation team was quick and did a nice job. The Cons: Deceptive Sales. Your Typical Residential Home Services contactor. I had a complete east side siding replacement quoted. There is a 24" "Jog wall" between the exterior garage wall and the living quarters wall. Their quote included photos that show this wall in one of the views. A second photo shows the entire length of the wall outlined that includes this jog wall, but they did not replace the siding on this wall. A conversation BEFORE the project work started questioned if I intended on having the wall replaced and it was agreed that it should have been part of the proposal. The installers DID NOT replace the siding on this wall. I asked for a simple $500 credit and was willing to settle for a $350 credit which was more than fair. The Salesman insisted that seeing the wall was not assigned a "wall number" therefore it was not included in their proposal. Graves Brothers displayed ZERO interest in coming to a mutual agreement on the discrepancy. Update 7/19/2024: After continued conversations, the Sales Rep finally conceded that after speaking with his installers, that the work WAS included in the initial estimate and should have been completed. I gave Graves Brothers the option of discounting the price or returning to finish the work. They chose to finish the work which is scheduled this week. IMO, Speaking to his installation team should have been done PRIOR to him taking a flat stance with me that they were right and I was wrong. Give Graves Brothers Home Improvements a 3-Star rating for (finally) doing what was right. The installation was done well and the installers were professional, courteous and cleaned up well. Just make sure you document all conversations and get them in writing up front."

"They didn't complete the Gazebo and the siding is crooked and you can see the cracks on it. Except not completing the gazebo roof. It needs to be screwed down because it flaps when the wind blows and that is how I found out."

"Very well. Rick showed up with the right tools and quickly finished the job with minimal fuss and mess. Would definitely hire again"

"Awesome job! Very professional! My shed and back patio look amazing! Better than I expected!!"

"Excellent, no problems. My car was new the first year I used the service and there has never been any damage during the transports. The men picking up and delivering the car have always been pleasant and cooperative. Both Ely and Guy at United Transport has been highly responsive to my needs. I would highly recommend this company."

"We will call this service pro again if we run into any further Home repair needs."