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"Overall the installation went well except the "bowing" in the portion of the roof over the garage. We contacted Power on several occasions, but we haven't received a proper response yet. Below is the email we sent to Power. Power did acknowledge receiving the email, but nothing has happen so far. Email: You replaced our roof April 23, 2022 – project number 35-74502. We’re pleased with the replacement except for the portion over the garage…it’s bowing. Below, is our account of the events detailing how we have tried to resolve this issue. March 26, we met with sales team, Chris Pierson and Christy. We were assured that the bowing over the garage would be addressed and corrected since we were getting a brand-new roof, down to the decking/framing. The replacement should resolve this issue unless it’s structural. Brandon, project manager came out March 30 to check the readiness of the installation; to verify the frame could support the new roof. During the appointment, he mentioned that he would be on site the day of install. The roof was replaced on April 23rd. No on-site manager ever came on site, the lead guy of the work crew was not an effective communicator. We engage beyond the one time he asked for an extension cord. I called POWER and left a message with Chris Pierson that same day after the crew left to express my dissatisfaction with the roof over the garage. POWER came out to inspect/QA the project at completion (the roof) on April 25th, I believe his name was Zach. We pointed out the concaved roof on the garage. He stated that portion may be a structural issue and Power could not address that. I asked him how much would it cost to replace it? He thought about it for a minute or so, then stated it could be replaced, but it would be “redo” and he quoted us a price of approx. $8900. He proceeded to say that he could knock it down to about $7800 if we added an additional project to replace the house trim. This is when he mentioned that they have company meetings on Tuesdays in the morning and he was sure this project would be discussed. He acknowledged that POWER’s communication could have been better (better details in the project notes). We waited few days thinking that someone from POWER would reach out and when that didn’t happen, we called Chris Pierson (the POWER sales guy) on April 28th. During this call, Chris scheduled another QA/follow up appointment for May 9th at 10:00am; he said Dylan, a service manager would come out. On May 9th no one showed up. About 10:20am, we called POWER only to find out that we did not have an appointment for that day. We were not the appointment list. We then rescheduled for 10am the next day, not even 10 minutes later POWER called back to inform us that unfortunately they were not going to be able to make it because of some staff meeting. I recall asking “is the meeting all day”. That’s when we were told that the next available date was June 16th; feeling like we had no choice we accepted the June 16th date at 6pm to allow both of us to be present for the meeting. Upset and feeling like we were about to get the runaround, we placed a call to GreenSky (financing team) to inform them of the matter since loan was activated and payments would begin soon. After sharing the situation with the GreenSky rep, she took notes, and we submitted a complaint because again we felt like we were about to get the run around. On June 12th, we had a call with the assigned GreenSky caseworker. He advised that we should continue to try and resolve the matter with POWER. On June 16th around 1:50pm, I received an apologetic call from Terry, apologizing for being late, that his prior appointment ran over, he was out in the sticks and phone reception was not all that great. I mentioned that our appointment wasn’t until 6pm as so my husband could be home. I was told that I must be mistaken because they don’t make appointments after 6pm, his latest appointment would be around 4:00pm. He said that my husband really didn’t need to present, it would be a quick look and since he was in the area. He asked for a summary of the situation; I gave him the run down. He asked if I could send him a few pictures, which I texted him a few of the garage roof. He said he got the jest of it. He apologized and asked what could they do… we said that we would be open to a knocking something off the price or repairing the area. He said let me call my office. He called us back to say that someone from senior management would be calling us to try and resolve this that evening of June 16th, but still haven’t heard from him or POWER."

"Siding and gutter work was performed. Installers did an excellent job. All questions were answered promptly and completely understandable. End of the day cleanup was performed daily. Would recommend their services to anyone asking. The finished job is always getting compliments from passersby. I am extremely happy with the finished product. Project managers were always on top of things. Thank you Home Genius."

"Our review is based on the purchase (part 1) for replacing siding for both side of our home. Jacob L. was very professional, on time, and honest. He knows what he is selling. We learned a lot about our home during his presentation. Before we bought our home we paid for a professional home inspection. We thought our house inspector was very good but he did miss something---the siding on the sides of our home was installed extremely bad. Jacob pointed out so much that we just didn't know and should have be caught during our home inpection. Thanks Jacob!!"

"Craig and his team are amazing. They worked almost nonstop for 3 weeks to install Hardie plank siding on my house. They also installed a sliding glass door, replaced several windows (Craig was great with suggestions about picture vs casement windows) as well as removing windows that weren’t up to code and making the necessary structural changes. I also had them replace my soffits and gutters. It looks like I have a whole new house!!!"

"Outstanding and professional service from the estimate to the completion of removal and installing a sink in our powder room. Highly recommend Denis Gonzales of JW Home Improvement for any plumbing work you need."

"Home Fix installed new windows several years ago. As part of that they put aluminum siding on the bump out under my bay window. The windows are great and I was very happy with them, but I discovered last year that the siding was leaking into my kitchen and much of the wood had rotted. Jonathan at Home Fix stepped in and helped me to resolve this problem. The company sent a team of two men to build an entire new bump out. They did a great job and there was no cost to me. I appreciate that they honored their warranty without any debate."

"Omar was professional and very responsive. He diagnosed the issue quickly and provided a plan for addressing the leak and subsequent water damage. His team arrived on time and worked quickly and professionally. The fixed required fixing damage beneath existing siding and house trim. Due to its age, we didn't want the siding and trim replaced because the color would match the rest of the house. The team worked diligently to preserve the siding and trim (not easy with metal trim) and replaced the underlying water damaged material. Would definitely consider the company for future improvements or repairs."

"This work was done under warranty related to a major project R&M did in 2010.  The major hale storm in the summer of 2010 badly damaged our roof and aluminum siding.  R&M was selected to replace the roof and the siding.  The total job was in excess of $25,000; fortunately it was covered by our insurance policy. <br /> We were very pleased by the earlier work. So, for this work I called R&M thinking we would be paying for a small project.  Kyle Hoffman, president and owner of Roofing & More, came and personally inspected the damage.  He made a video of the damage and described what needed to be done.  The video was then sent to the office via the Internet and a request was made for a technician to come as soon as one was available.  While sitting in our kitchen Kyle checked the office records via phone .  He then told us that the work was under warranty from the initial job and that there would be no cost to us. <br /> The technician came in less than an hour, he knew exactly what to do, and he did it quickly.  He was professional and polite. <br /> My wife and could not have been more pleased. This was exceptional service! <br /> Roofing & More, Inc. gets an A+ in my book. <br />"

"they worked with me to find the size panels I most wanted at reasonable cost and installers were true pros. Price was the best I could find after meeting with several siding companies. Siding looks picture perfect!"

"I WANTED ONLY ONE SIDE OF MY HOME REPLACED; THEY ONLY REPLACED COMPLETE HOME SIDINGS."