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"Had a terrible experience with this company. Last December I had them look at a leak in my spa. We decided that it was too late in the season to repair it so they agreed to come back in the spring to address it. They agreed (in writing) to apply the service charge to the repair cost in the spring. Much to my dismay when I called to schedule the repair I was told that the company was under new owners (same name, phone number and near as I can tell the same employees) that that they would not apply the service charge credit as agreed. I whined and called that unfair and here was their startling and snarky written response - I just spoke to the new owner and he said unfortunately we are not the hot tub repair company for you . So, by their own admission, if you want to be treated à ¢ fairly they are not the company for you! I was stunned by their screw the customer attitude and I would be careful before doing business with the new owners . Update to LIghthouse Spas response: you act like your hands were tied. You could have honored the credit by the previous owner (after all the company is the same) but you choose not to and the 3 month delay constituting a new job is simple an excuse and not true - the arrangement was for them to come back in the spring to address the leak and the spring was always going to be more than 3 months from their visit last November. You guys did good work in the past so I am disappointed by your attitude. New customers will have to make their own decision about whether this is isolated behavior or chronic."

"Very good work, was very professional!"

"This place has terrible customer service and doesn't care about small pool purchases (they only prioritize big projects). As of May 14, 2020, I paid (down payment) for a 16' pool from Russo's Pools. I was told my pool would be installed in July 2020. The installer was to go out to look at the site within 1 week. They never did. I called and got no one, only leaving a message or the phone just ringing. This was all last summer 2020 with no communication. I contacted Russo's pool in March 2021 and was told they didn't have my pool nor had any idea what happened. They have given me the run-around since. I was told the installer would call me, and week after week, they did not. Not until I asked to speak to the owner that the installer called me, stating he had JUST gotten my number. The owner discussed them obtaining and installing an 18' pool to make things right. Anthony Russo is now stating he never said that; he says he only said he would look into it. All discussions about pool and site were about 18'. Even the assistant I have been talking to this week has been checking deliveries for the 18' pool and working on getting one. Anthony Russo says he can't do that, and I am here 334 days later and NO pool."

"I'm baffled and bamboozled. Spent $475 and i'm in no better position than i was before he did the work. He raised his price after the work was completed. Found out after the fact he installed the wrong motor and the pressure is a joke. He hides behind "that things from Canada" as to why he messed up. If you only work on American products you should say that. If you can't fix something, you should say that. If this is what i was going to get i would have just let it be a soaker tub. Cary's a decent enough fellow but completely unprofessional and seems to like to "wing" it. Well he "winged" it with my $475 and i got a lesson learned. I don't know how he has so many good reviews on here. I'm sure he COULD do a good job, he just doesn't seem to want to be bothered with that level of effort."

"Cesar was great. I have an old hot tub and the electronics stopped working. It was hard to diagnose the problem. Ceasr tried three methods to diagnoses went to pick up and return parts, called me and texted me to keep me up to date,. And now, the hot tub is working great!"