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"This is our second year in our home and we realized last winter that our backroom addition had little-to-no heat flow and was frigid cold. Our goal was to make that room usable year-round. We bid with two other HVAC contractors and we pulled the trigger with Jim and his team. What put them apart was that they took their time assessing our home and situation, walked through all possible options, and clearly communicated those options. They evaluated and wanted to find the most feasible option for us, with efficiency and cost in mind. The other contractors came through and kind of already had their minds set on what heating system to use. Jim is also very personable, knowledgeable, and easy to communicate with. Jim and Carlton's proposal was the most cost effective overall - the unit/system itself and our personal ROI. It was gas as opposed to electric, the job was the least complex in terms of labor and construction, and it's functionality was worth the price."

"Professional and thorough. Central humidifier installed without issue."

"My simple advice is to ask for all costs upfront in writing. This was a two day job, but it should have been a one day job, I will get into that later. The repair was fine but the communication and billing was unacceptable. I was told by the technician in the field that the $179 Service charge would be credited to the final bill, which is what I am used to with other service comanies like plumbers. Because of that I agreed to the work. I was then surprised to see the service charge on my final bill as well as a $50 extra deposit fee. I called the office and they said that they never credit the service charge, perhaps it was a miscommunication error, and that they would correct the extra deposit fee. But there was no accountability or responsibility for their uniformed field tech who essentially lied to me. I feel it was dishonest and a bad business practice to not offer any kind of discount for their mistake. They also showed up the first day and then went to the warehouse to get the part but came back with the wrong part. They then had to reschedule for the following week because it was 3pm on Friday and the warehouse was now closed and they couldn't get the part until later. They offered to do the work over the weekend but that would incur overtime charges. I told them I would not pay overtime charges for a mistake they made getting the wrong part. Overall I am very dissatisfied with the company and would not recommend them."

"They came out when they said they would, and did a wonderful job."

"B&K were very reasonable on price for a pair of small projects while still providing a high quality of work. While their workers were here they did a great job of communicating and verifying exactly how I wanted things done rather than just guessing or doing the work the easiest way they could. I'll be calling again next time I need something similar done."

"Overall, the team at United Heating & Air Conditioning did an amazing job. Francisco was able to help provide great customer service and was able to answer all of our questions. We will definitely be returning and beginning to reference our friends and family. Thank you!"

"Very friendly and professional. They made sure my shelf was hung up just the way I wanted."

"Fast response, quality work, great communication."

"Excellent!!!! Timely and professional."

"DO NOT USE THIS COMPANY. They wrongly installed new equipment and refuse to correct it. -------------- Here's the scam: Sell and put in a unit that mostly works, but needs annual repairs due to your incorrect installation. Parts are under warranty, but the service/labor is not, so you'll constantly call them out to work on the issues they created but refuse to actually fix. --------------- Eagle Air was recommended by my home warranty, American Home Shield. They replaced 2 full HVAC systems (furnaces and A/C) in my home. Total cost $15K+ Unbeknownst to me they did not replace the original copper lines. Replacement is standard when putting in a new unit as old lines are prone to leak. Per the installation manuals from the manufacturer, these lines are not the correct size for either of the units. I had an independent, licensed HVAC repair company out to confirm this as well. When this was brought to Eagle's attention, Angie said "We don't know if that's true. People lie about our work all the time." When I spoke to Tony, sent him images in email, he said "Don't worry about it." We scheduled an appointment in 5 days them to come assess the issues. I took off work for the day to wait 10-2p. At 1:25 I called to check in. Angie told me they were not coming. That they had cancelled the visit as I didn't want to pay the $149 travel fee (as these issues were part of their initial install) and that they didn't like the way I treated them. I was also not allowed to speak with Tony. They are refusing further communication and are not accountable for their own work. They knowingly installed this not to manufacture's speculations. This choice creates ongoing problems with the unit. As a customer and not an HVAC tech, I never would have identified this incorrect install without a 3rd party."