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"Highly recommend working with this company. They were extremely helpful throughout their process and made sure to meet my needs "

"Our tub and surround looks great! Marlene was professional, courteous, had great attention to detail. Great overall experience and the price was competitive."

"These guy are the best. Would recommend for your project. They go over and beyond to make sure everything is to your satisfaction. Satisfaction guaranteed"

"My experience with Tim Perkins started in June 2018. My inground gunite pool needed to be completely refurbished with new plaster, tile and coping. I didn’t think much of it at the time, but during contract signing at my house he took a call from a customer, which turned into a heated discussion. After the call he explained about how some customers are never happy…I should have taken that as a warning sign. The work started by emptying the pool. He duct taped sections of plastic pool hose together to make it around the house and down the driveway. Sometime after he left the job site for the night the duct tape gave way and flooded my neighbors yard. I notified Tim, but he didn’t acknowledge the issue and left it to me to apologize to my neighbor. Cracks were found in the structure so he said he wanted to bring in an expert to fix. I paid the expert, who was at the house for 20 minutes. Turns out he was just a consultant who told Tim what to do and then he left. I paid a lot of money for a 20 minute consult. During the project I kept noticing other leaks and found that they were going through my garage and helping themselves to my hand tools. I emailed my concerns to Tim and that’s when he got upset. He threatened to abandon the job if I didn’t get a better attitude. I had so much money tied up with him already, that I swallowed my pride and literally had to beg him to return. They finished the job, but the new concrete pool coping was full of air bubbles, uneven and the job site was left a mess. He promised to come back to power wash the dust they left on the patio, but that never happened. I didn’t write a review at the time because I knew if I was honest, I’d never get any warranty service. Fast forward a year later and I had a significant water leak in one of the underground supply lines for the pool. I was in the middle of getting a new concrete patio poured and the contractors couldn’t finish until I fixed the leak. I called every other pool contractor in Cincinnati and they were all booked for at least 2 months. I was under pressure from my concrete contractor, so I unfortunately reached out to Tim Perkins once again. Against my better judgement I reluctantly hired him again to re-pipe the pool because he was able to get the job done quick and keep my concrete contractor on-track. He finished the work, which required drilling through the pool wall to enlarge the size of the return jets. They had to pack new plaster around the hole, which looked messy and didn’t match up well with the original plaster. He also added new return jet eyeball fittings. It’s now Fall of 2019 and I need to close the pool. I tried to remove the eyeball fittings, but they are covered with plaster, which has them cemented/glued into place. I tried using a channel wrench, but I think they need to be chiseled out of the plaster. On October 15, 2019 I reached out to Tim and included a picture to explain the issue. He responded to my email stating: “Big piece turns it has a Male fitting into your pic inch and a half jets.p plastic out big ring to cover imperfections”. It was hard to decipher what he was saying, but as I couldn’t get the cover to turn, I wrote back explaining I needed help and wanted him to close the pool for me at a cost as it was getting late in the year and the weather was changing. He didn’t respond so I Thursday I sent a follow up email asking for his help and availability. Again I had no response so finally out of extreme frustration, I emailed him on Saturday to tell him I was taking legal action. He not only emailed me that same day, but he also called. It was now my turn to be the customer on the other end of the phone just like when I signed the original contract to refurb the pool. He told me that I never wrote him a review, so why should he jump through hoops for me. He went on to say that he’d never pay me and wanted me to grovel up to him to fix the work he messed up. At this point it was unrecoverable so I told him I’d find a real contractor to do the job right. He hung up the phone on me. As a final chapter to my experience with Perkins Pools, I wanted to finally leave the review he deserved over a year ago. I’ve read his online attacks to people who wrote bad reviews for him, so I’m sure he will repeat. As for me, I’ll never let him touch my pool again."

"The designer was on time and very professional. Quoted us a verbal price of $40,000. We wanted to do some of the work ourselves like demo, tiling, etc. but you have to go all or nothing with them which I DO understand. They never followed up with a written quote but to be fair we didn't call them back. I just assumed they would write up a quote for us. Our main purpose was to get some design ideas that would work with our "funky" layout. The designer didn't come up with anything we hadn't already thought of. We ended up doing the project ourselves. Not completed yet but will be 1/2 the price for sure."

"Someone came out to the house, he seemed to be a nice guy, he looked at the heater pointed out several installation flaws and pronounced that the heater needed to be replaced. I got the distinct impression he just didnt feel like messing with it he didnt even look up the error code it was displaying. I paid close to $100 for this call. Several weeks later a different service fixed the heater by installing a $75 part and charged me another $75 to install it."

"Worst service in all my 53 years on this earth. Overtime I've used them it's been a complete disaster. Just moved into house late October, never owned a pool previously. They come to close it and they knock on my door and say sorry we stripped a screw on the face plate and are to busy to come back and extract it before winter so don't let any water get into your return over the winter. I said wait what?? Is that professional service? The next year put cover on wrong and I had to overhaul entire pump. They come to open it and they never took the plugs out and lost all my equipment from previous closing? I had to pay another guy to come do what they couldn't/didn't. If I can save one person the same fate as me, it will be worth this review. Use at your own risk, BUYER BEWARE, BUYER BEWARE, BUYER BEWARE, BUYER BEWARE!!!"

"They did open the pool as they were supposed to. However, they put the cover away covered with dirt and small branches. They refused to clean off the junk on the cover when asked. Covers are not supposed to be put away for the season dirty."