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"Outstanding job with a great price absolutely amazing work highly recommend this company for any bathroom remodel"

"Contract Agreement Date: June 20, 2025 Parties: Keystone Remodeling and Restoration Services, DuBois, PA (Phone: 814-849-8490) and William & Shawn Johnston Scope of Work: Keystone Remodeling and Restoration Services (“Contractor”) agrees to: 1. Remove existing carpeting and install new flooring in approximately 1,700 sq. ft. of space. o Customer will supply the flooring materials. o Determination of whether transitions are needed will be made after floor removal. 2. Repair kitchen lighting at a cost of $50.00 per man needed. 3. Install a customer-purchased shower at no additional labor cost. Labor & Materials: • Labor will be billed at $75.00 per man-hour. • If Contractor supplies any materials, a 15% markup will be applied to the cost of those materials. • Drive time is charged one way starting at 8:00 AM daily. Estimated Duration: • Flooring installation is estimated to take approximately one week. Start Date: • Work is scheduled to begin July 21, 2025. Payment: • On June 20, 2025, William & Shawn Johnston paid Keystone Remodeling and Restoration Services a $1,500 down payment toward the project. • Project Update – July 7, 2025 • On July 7, 2025, Keystone Remodeling and Restoration Services traveled to Lowe’s to pick up the flooring materials for the project. Due to the flooring not fitting on the Contractor’s small trailer, William & Shawn Johnston arranged for a U-Haul truck to transport the materials to the residence. • Upon delivery, the crew from Keystone Remodeling and Restoration unloaded the flooring and placed it in the living room. Additionally, the Contractor assisted in removing items from the home and loading them into the U-Haul for the Customer. Project Update – July 21, 2025 On July 21, 2025, at 8:00 AM, Keystone Remodeling and Restoration Services entered the home of William & Shawn Johnston to begin scheduled work. The crew removed carpeting throughout the home, completed all flooring installation, removed the old bathtub, and installed a new shower surround. On July 25, 2025, Keystone Remodeling and Restoration Services returned to the home of William & Shawn Johnston to complete the remaining scope of work • Remaining Balance Due: $1,542.82 • Payment made via Check #640: $1,542.82 Final Statement: William & Shawn Johnston were informed by Keystone Remodeling and Restoration Services that this payment represents the balance due for all work completed as of July 25, 2025. Project Update – July 28, 2025 On July 28, 2025, Shawn Johnston received a phone call from Keystone Remodeling and Restoration Services. The Contractor stated that they had miscalculated the final total for the project and claimed a remaining balance due of $800.00. Payment was declined to make any further payment, stating that any miscalculation was the Contractor’s responsibility. It was also noted that the shower was not functional, as the material placed on the pipes had solidified, preventing proper use. Project Update – August 4–12, 2025 • 08/04/2025 – After using the shower, a leak was discovered. Shawn Johnston contacted Keystone Remodeling and Restoration Services to report the issue. • 08/05/2025 – Keystone Remodeling and Restoration visited the property to repair the leak. The crew instructed that the shower not be used for 36 hours. • 08/09/2025 – Upon resuming use of the shower, the leak reoccurred. • 08/11/2025 – Shawn Johnston called Keystone Remodeling and Restoration to report the leak. The call was not returned; however, a voicemail message was left. • 08/12/2025 – Shawn Johnston again called Keystone Remodeling and Restoration to report the continued leak. No response was received. Following the lack of response, Shawn contacted Angi List to report the problem and was informed of the process for filing a formal complaint against the Contractor. Complaint Summary: • Keystone Remodeling and Restoration was paid for work that included installation of a fully functional shower. • The shower continues to leak and is not functional. • The Contractor has allegedly refused to complete necessary repairs unless an additional $800.00—an amount disputed by the Customer—is paid. • The Customer believes this constitutes an attempt to collect funds not owed and is effectively being “held hostage” for payment. • The Contractor has not provided requested billing documentation from Lowe’s for materials purchased. Despite being paid a total of $11,262.82—well above the initially discussed project cost of approximately $8,000—the Contractor has: 1. Failed to deliver a fully functional shower, which continues to leak despite multiple repair attempts. 2. Refused to address the ongoing leak unless an additional, disputed $800.00 is paid. 3. Not provided requested receipts or proof of material purchases from Lowe’s. 4. Confirmed on July 25, 2025, that the account was paid in full, then later attempted to alter the final balance. ________________________________________"

"Mark may be the most responsive person I've dealt with in financial services.  He answers the phone when you call.  He responds to e-mails quickly.   He is available whenever you have a question - and I had questions at 6:30 in the morning, 8:00 at night, and on Saturdays and Sundays and I never had trouble reaching him.  He works very hard to find the best rate and terms for your individual situation.  He'll make recommendations and suggestions, but I never felt as if he was pressuring us in any one direction.  He allowed us time to think about things, talk it over, and make a stress-free decision.  Once the application was submitted things moved very quickly and smoothly.  The appraiser showed up when he was supposed to, approval came quickly, and then an individual came to the house for the actual closing.  Can't get much easier than that.  And as a bonus, the Angie's List coupon saved us $400.  I'm not sure rates can go much lower than they are now, but if they do and we decide to refi again, I'm calling Mark."

"Excellent! Bob and the guys are very friendly and the quality of work for the price paid is very fair!"

"Providers met with us first in our home to discuss our needs, share ideas about paint colors, explain estimate, and arrange a schedule.  They were very helpful in coordinating the colors we selected. They knew from past experience which colors were best and were open and honest about our choices. Without their help, we would have been less satisfied with the base color and trim we originally selected. Their experts' eye was invaluable! Their crew arrived promptly on the first day, and followed their predicted schedule throughout the project. There were frequent consultations as the job moved forward, and we were kept well informed about the progress. A careful examination of the house followed the completion of the painting, and it was very important to them that we were completely pleased with their work, which we were. Final touch-ups were made willingly and to our complete satisfaction.  A thorough clean-up of our property occurred at the end of each day's work and when the painting was finished. Ladders and other equipment and materials were stored safely overnight.  In addition to being very competent, the painters were polite, respectful of their surroundings, and willing to answer our questions and receive our comments. The finished product is magnificent, a genuine transformation that beautifies and complements the other homes in the neighborhood.  We believe that the professionalism we were shown is consistent with what they offer their other clients in this area, and we will definitely recommend them to friends and colleagues, and will call them again for future painting needs."

"Amanda was really very good!  At first I was very skeptical, thinking why did I pay money to just speak with someone on the phone about my kitchen remodel project... but after just a few minutes of her addressing some of the issues/questions I emailed to her earlier, I knew it was worth it.  It was very clear that she knew her business and she gave me several ideas that I had not even thought about.  I told her that I would definitely recommend her to friends and I will very likely use her again myself for my next home project!

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"House was properly resupported and while digging for supports Gino noticed a larger water problem then originally thought. Additional sump pump and pit was suggested with extra drains prior to pouring concrete. I agreed and am glad I did. Pouring of concrete is complete. It's a large basement and as expected the concrete has a few spots that pool water. Gino has assured me that these spots will be leveled with a special concrete leveled in order to assure proper drainage in the event of water. Overall the sump pump system works well as it was tested with a large rainstorm.
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"Not happy with the work. The roof still leaks. Did not clean up after themselves."

"As a mobile home owner of decades, I know how difficult it can be to find someone familiar enough with the industry to trust my home to. CC&M is a wonderful company. They are professional, reasonable with pricing and schedules and they are able to offer in-house financing, which is sometimes necessary with mobile homes. Once my children were out in the world, I wanted some major renovations to my home. Mike came out, went over everything and discussed options. In the end, I contracted CC&M to remodel my kitchen, my bathroom, my hallway, my bedroom, add a master bath, add a new laundry/utility room, replace heat-tape and upgrade some of the electric. From beginning to end, Mike and his crews were amazing. They are attentive to detail and their work is exsquisite. I had never done renovations before, but CC&M made me very comfortable with the whole process. It's been a month and a half since the work was done, and I couldn't be happier. My friends and family compliment me as soon as they walk in. As far as I'm concerned, if you need work done, CC&M is the company to call. Thank you for bringing my home back to life. You guys are the best!!"

"I needed a remodel in an old bathroom that I couldn't get anyone to return my calls on but Ken. Ken installed a five panel shower module and all went well. Sealed a window that is inside the shower."