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"Protocol Solutionsâ assistance was timely, responsive, efficient and effective. Highly recommended."

"Excellent service, professional, fast response and they answered all my questions"

"They were very good. They Came in with machines and equipment that they needed and knew what they were doing."

"Upon receiving my bill I was charged for several things they did not do adding up to almost $100. Although it not much it adds up. Very disciplined I feel like they took advantage of the situation billed me for moving the washer which I did myself because the supervision that was out here sat in his car for 27 minutes talking on the phone with other clients. He also kept calling my insurance to get approval to remove the mold when I clearly told him I did not want their company to do it. He called several times without my knowledge."

"We had a leak in the kitchen. A pipe burst under slab. ORC sent someone that day! A plumber stopped the leak and ORC did a fantastic job saving cabinets redoing floor, repair drywall and finishing all to the final touches. On time, neat, honest workers. I will be using them again. I can be used as a reference any time."

"Being scheduled now."

"Horrible they destroyed our home. Ripped and tore our sheet rock from our walls and ceiling. no attention to detail at one point put plastic around our intake for Our AC thinking it was a outlet and sucked all the dust into our central air. stapled plastic up with hundreds of staples in our wood work. left lights hanging from wires. plumbing was not caped off. dust every were. and they don't put it back"

"They were awesome. Adam was great. They did a really good job."

"After paying thousands of dollars to this company to install a sump pump to clear water from my backyard and help to control flooding in the future to prevent a screened porch from flooding, the porch flooded 2 more times. Contacted after the first flood since the pump was installed and received no response. The 2nd time it flooded, I reached out to another company, P&T Land Services who responded quickly. Upon their inspection of the pump installed by Back 2 Basics Restoration, they found that there is no way the pump would EVER have come on because the lid was solid! Not only was it solid, with only a hole for the piping to be attached, but they used lid designed to be used for a utility box for Jacksonville Electric Authority! I also paid them to install new indoor/outdoor carpet in the screen porch that flooded. They did lay the carpet down but did not use any tape or glue to fix it down. When I questioned that, they said I didn't ask for that. The old carpet was taped down"

"We have had two bathrooms remodeled by Matthew Ray Homes and are extremely pleased with the results. We had a smaller bath done first and were so satisfied with the results that we had no hesitations to have Matt block out time in his schedule to have the more complex Master Bathroom remodeled six month later. Matt and his crew proved to be very easy to work with and very competent in the trades they performed. The quality of the work is excellent. While we had a reasonable plan as to what we wanted to have done in both bathrooms to modernize and update them, Matt provided useful suggestions that helped us fine tune the final design in a form constructable for Matt and appealing to us. Having the expectations of what the final product should look and function like prior to any demo work proved beneficial to both Matt and to us. Matt was very helpful in recommending products to be used and assisted in obtaining those we had difficulty in providing. The crews that Matt utilized, whether it be his own people or subcontractors, were wonderful to work with. They were friendly, skilled at their trade, and conscientious to do the job correctly. They all made sure of what we wanted before starting their work, asked questions to confirm what was to be done, identified any issues as they became aware of them, offered solutions as needed, considered our input, cleaned up the job site each day, and checked to make sure we were satisfied with the work up to that point. The tile work on the walls and floors was especially well done. We would highly recommend Matt and his crew for any home remodeling project. Big and small projects are both done professionally and given full attention by Matt and his crew. You will not be disappointed."