Get matched with top fire or smoke damage recovery pros in Harrisburg, PA

"When you called or texted they always got back right away! We’re very helpful throughout experience! Very professional!"

"I was very concerned about a repair/restoration issue in my basement. Travis was kind enough to take the time to explain the whole repair process. He was knowledgeable, courteous, and skilled in bringing a resolution to the problem. i am very satisfied with the end result of his work. I will definitely recommend him and his associate's services to others."

"Dorrel Rhodes 118 West Main Street Mount Joy, PA 17552 May 23, 2025 Complete Disaster Services Attn: Management Team Dear Team at Complete Disaster Services, I am writing to express my sincere gratitude for the exceptional steam cleaning service you provided on Friday, May 23, 2025, at my residence located at 118 West Main Street in Mount Joy, PA. Your team’s professionalism, attention to detail, and dedication to delivering outstanding results exceeded my expectations. The carpets in my home had accumulated significant dirt and wear over time, and I was skeptical about how well they could be restored. However, after your thorough steam cleaning, I am amazed at how refreshed and clean they look! Not only did you remove years of embedded grime, but you also approached the job with efficiency and care, ensuring no damage was done to the fibers. Regards Dorrel Rhodes"

"My experience with Turning Point Restoration was absolutely incredible. I called them for a problem I had after a leak. Their response was fast, they explained exactly what needed to be done, and completed the project on time. Mark is very professional and friendly, and genuinely cares about being sure the job is done to your satisfaction. I would highly recommend them to anyone."

"It went well, although the intital estimate of the are to be done was inaccurate leading to a higher than expected bill."

"Initial project: Grade B.  Overall went well.  Only reason for a B is that they noted that they were going to put a trench around my laundry sink as a means to prevent damage if it overflowed.  But when they came back to do the job it wasn't done.  Overall I haven't had a drop of water since the install so that is very good.  The rep was Adam.
- !!!! UPDATE 20131125: Spoke to Jeff Johnson GM, he noted that this wouldn't have been an option in the first place as it could pose a local issue (gray water pumped outside the home.

 Warranty: Grade A. Adam (rep) noted to me that no matter where (not through windows or above obviously) water came in (walls or floor) that the warranty would cover it.  Well you don't get the warranty until after the job... and guess what?  Water up from the floors isn't covered.  Not cool.
- !!!! UPDATE 20121125: Spoke to Jeff Johnson GM, he noted that this condition is covered.  My mistake. Grade changed to A.

Basement windows: Grade F.  Called them and had them out to estimate putting in a basement egress as well as the other basement windows.  The rep (Brett) came out, measured, etc.  Then nothing.  I called.  I called.  The customer service team told me on numerous occasions that the "president of the company" was going to call.  He never did.  Eventually, a sub or partner of theirs called me and provided me a quote over the phone (for the egress - the didn't do the other windows).  The quote was blind and didn't take into consideration any of the data that Brett collected during his visit.  This ordeal was a TOTAL waste of my time.
- !!!! UPDATE 20131125: Spoke to Jeff Johnson GM, he noted that this rep is no longer with them and that he should have provided an immediate quote for the windows.  The only time the sub should have called is for the egress... 

Customer service: Grade C.  They provided a mold remediation treatment as part of the basement water proofing.  One of my walls not is showing signs of something.  So I called.  Nothing.  No call back.  Nothing.
I regret going with this company.  I should have bit the bullet and spent the extra $$ to go with their competition.
- !!!! UPDATE 20131125: Spoke to Jeff Johnson GM.  He will be out in 2 days to treat the location and noted he will install a hose into my dehumidifier so that it drains into the system. 
- !!!! UPDATE 20131127: Jeff was out, assessed the situation and provided a clear path to resolution.  I have homework but his team will be out to solve the problem.
- !!!! UPDATE 20140115 Grade changed to C.  Jeff's team corrected the issue to my satisfaction."

"Went great.  Person came out.  I walked them through locations of foundation cracks and 3 window wells that would fill with water and seep in through window seals as there was no drain in wells.  Price was fair and the team that came out and did the work did so in a professional manner.  Chipping out concrete is never clean but they were careful to cover up items in the basement and ensured that they cleaned up both the interior and exterior sites that they worked on.  They put rubber membrane and re-tarred several water intrusion locations as a part of the service - from the outside of the building.  The basement is dry and I haven't seen any evidence of moisture since they completed the work.  This is a necessity if anyone is thinking of finishing an area like this in their house.
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"It went well. Chuck B. showed up right on time and did a great job. A little pricey, but I will pay more for the service I receive from Handyman Matters. A 1 year warranty on the work."

"Sent 3 people who worked for 2 days to patch up and replace some bad masonry. He also had a roofer come in to check possible leaks spots. Made good suggestions and completed the work very well.
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"It turned into a huge waste of time. The tech took the samples and submitted them to the lab, which apparently "lost" them, which I didn't find out about until after the expected time to receive the report had past, thus ruining the timeline that had been put together to deal with the situation (this was for a home that was about to list for sale, and I needed to know asap whether it could list or needed to be held back for remediation). To their credit, they ended up not charging me for the sample-taking (as I did not receive any results), and they were not able to revisit the property on a schedule that was quick enough to suit my needs. The other frustrating part was that they made very dire-sounding comments about the property, which were totally unfounded. The problem at the property was trivial (this was verified by subsequent testing), and no actual on-going problem existed and there was no need for destructive inspection or major renovation. And yet the tech had essentially said, "well, we can demo the bathroom", i.e. suggesting that spending $3k-5k was what I should do, and would need to do. It felt like it was an attempt to coerce me into a major expense unnecessarily."