Get matched with top foundation, basement or crawlspace waterproofing / encapsulation pros in Copake, NY

"Foreman Tim and crew members Dan and Ty did an excellent job installing a complex series of supports for our basement walls. While they worked hard each day, they were still most accommodating of our needs as homeowners. They moved their equipment several times so that we could be on time for personal commitments, they worked quietly and efficiently (except for the sounds of their equipment, we would hardly have known they were here), and when they were finished, they carefully cleaned our basement before their departure. We enjoyed our experience with Tim, Dan, and Ty, and we’re well pleased with the work they did."

"I am amending my review after subsequent contact with Basement Systems. Ultimately I am satisfied with the work they finally did, Kathy from the office is very sweet and the work done by Dale was ultimately done although there was much confusion since I was never called or emailed to let me know that the work was complete (it is a weekend property and we were not present- which makes it challenging to schedule with providers). I do wish they did a better job with communication since this was the main issue (not hearing from them when they were not able to come for an appt or not hearing that they were coming to do the job!) I will say that despite my frustration, I do think the work was done well, Dale assessed another concern or ours unrelated to this job, and will be coming back to further assess and provide an estimate if need be, and Dale even closed a garage door that was left open by another service provider which was much appreciated. So I certainly would do business with them again and am pleased with the final outcome. But for the sake of completion, below is my original review.  

Prior review:
Was initially very pleased with prompt initial response and visit from Dale for free estimate. He came on 9/16 as scheduled, was very likable, friendly and informative and spent much of time surveying house and property and providing recommendations as to how to best address leak in basement and buried drainage pipes on the property of our newly purchased home. Was told he would email estimate within week. Dale made such a good impression that I was surprised that I did not receive the estimate within a week. I called 2 weeks later to remind them to provide estimate which should have been my first clue that things would not proceed smoothly.
Had difficulty getting work scheduled which was to be approx 4 hours of labor for 2 men. Not totally their fault as we are weekenders and could only be there for thurs/friday/saturday dates, so I can appreciate that scheduling might be difficult, but still frustrated that work was scheduled for a friday 2 months later. Was called a few hours before appt and told that someone was sick and they could not do job. Was not called back when I asked to reschedule. When I finally reached Kathy who works in the office was told that Dale would come personally the following Monday and do the work himself. Needless to say he never did and I never heard from anyone from the company since then. Wasted nearly 3 months of our time and left at square one. Thanks for nothing. Extremely disappointed with lack of professionalism and surprised that this company has such high ratings."

"Alex was amazing!! We had a crack in our foundation that another company attempted to repair numerous times. We were fortunate enough to hear about ProSeal and I am happy to report not only did Alex repair the crack to near perfection but the work was done timely, neatly and his customer service skills are top notch. I would HIGHLY recommend ProSeal for all of your foundation needs."

Groundworks is the North America's leading and fastest-growing foundation repair and water management solutions provider. Groundworks is a vertically integrated company with its own manufacturing operations and a world-class software solution, allowing us to serve our customers more effectively. From the first phone call to the annual maintenance offered, our customers have peace of mind knowing we're there with one mission to repair, protect and improve their home. For state licenses visit Groundworks.com/licensing

"They do not service my area."

"I have nothing but great things to say about Serena and her crew. Serena is very knowledgable about her craft, is prompt, friendly, and always willing to answer any question you may have. Staats Masonry does exceptional work - our foundation looks brand new, and our patio is beautiful. Was a great experience from start to finish and I wouldn't hesitate to hire them again! :) In fact, I wish I could call them for all of my home projects!"

"Aidan was reliable, thorough and very neat. He dug down to find a tree root had penetrated our foundation causing the water problem. He repaired the hole and left the area looking like no work had been done. The basement has been dry!"

"Job was completed in a timely fashion and so far I am very pleased"

"Was able to schedule a free consultation immediately and they looked through the basement to talk through possible mold issues. Turned out we didn’t have a mold problem but he answered all of our questions and was very kind!"

"The crew was very professional and quite speedy. They arrived with all their materials in a truck and got the job done in a day. Left the job site clean, It's not exactly 'finish' work but it made the basement look much bigger and brighter. Good job."