Serving Cuyahoga Falls, OH and surrounding areas
Approved (Corporate)
Super Service Award Winner
In business since 1979
Emergency services offered
Warranties offered
"Working on it now. "
+1
Serving Cuyahoga Falls, OH and surrounding areas
Serving Cuyahoga Falls, OH and surrounding areas
Approved (Corporate)
In business since 1982
Free estimates
Emergency services offered
"Our furnace install was done professionally. The installers were great. I do not blame any of our problems on the installers. It is their corporate office and lack of concern for issues a customer has that will affect any future customers. They simply do not care. The day after our furnace install we received a text that stated "Anderson Heating, Cooling and Plumbing, and sister company A New Image Heating and Cooling are offering a FLASH BOGO! Valid this week! The Furnace is FREE when you install an AC! Call today for details.". I called immediately because we had expressed an interest in both heat and AC. I asked why we were not offered this BOGO when they knew we were interested in both and the sale was good for the week of our installation. We would have taken this deal and gotten both. I was told by the Mentor office that they were unaware that the sale text was going out and asked if I could give them a few days. The following Monday I did receive a call back and was told they would install our AC for $4,000. The original estimate was about $6,000. So they were offering to take $2,000 off to install the AC. My furnace was $5,695. Is this a deceptive advertising ploy to get another $4,000 out of us? I disagreed with this offer and was given a contact at their home office in Grand Rapids MI. I sent the info to Geoffery Kartes who is their Director of Digital Marketing in MI. That was four weeks ago and I have heard NOTHING from anyone. I even called Mr. Kartes and still did not get a call back. This is apparently a "pass the blame" situation where no one is willing to take responsibility. Associates in the Mentor office agreed with me, one of their associates even encouraged me to escalate my displeasure because he said this has happened before, yet nothing has been done. Maybe if they ignore me I will go away. I will not. I wanted to let potential future customers know this happened. I am also letting the BBB and the Ohio AG know. Thank you for taking the time to read this."
+3
Serving Cuyahoga Falls, OH and surrounding areas
Approved
In business since 1987
Emergency services offered
Warranties offered
"The project went extremely well. Adam and crew show up and work. They are very neat, and keep the workplace clean. Adam explains everything that they will be doing and goes over the expense of everything, in advance. I highly recommend this company."
+70
Serving Cuyahoga Falls, OH and surrounding areas
Approved
In business since 1994
Free estimates
Emergency services offered
"Job done well but very expensive."
+5
Serving Cuyahoga Falls, OH and surrounding areas
Approved
Super Service Award Winner
In business since 1975
Free estimates
Emergency services offered
"A beautiful job done professionally."
+26
Serving Cuyahoga Falls, OH and surrounding areas
Serving Cuyahoga Falls, OH and surrounding areas
Approved
In business since 2020
Free estimates
Emergency services offered
"very well done job very courteous the tech was... job well thanks to mr david fogg will defenitly recomend plunger plumber to get the job done..."
+3
Serving Cuyahoga Falls, OH and surrounding areas
Approved
Super Service Award Winner
In business since 1979
Credit card accepted
Customers say: Quick response
"I gave them a 5 star rating that's how well they did"
+2
Serving Cuyahoga Falls, OH and surrounding areas
Approved
In business since 2000
Free estimates
Credit card accepted
"Joe was prompt, professional and very thorough."
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