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"EVerything went well, and they did a great job.  They showed on time, cleaned up after themselves, and acted professionally while doing the work."

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CK Tile and Stone is by far one of the best services I have ever had work on my house. We had a very old 80s style linoleum floor in our kitchen/bathroom/backdoor entry way. Chris came over and gave a very reasonable estimate. He was very responsive and helpful in planning out the project. Kevin and Joe did the removal and installation. They were very meticulous and hard working. Great guys to have at your house!  They even came back on a Saturday to wrap up some of the details. I would recommend CK Tile and Stone to anyone who is looking for a great business to do your tile work. THANK YOU!

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"Everything went according to plan and they were helpful and professional.  Painted door and fixed weather trimming.  While waiting for the first coat to dry they patched up some nail pops and took care of looking at a few other small items."

"I had to have them back out and redo the tile. We've already replaced the nuts and bolts in the drawers that were falling out."

"Once they have your money and have you sign a form you won't cancel you can't get ahold of them by phone or get them to call you back. They say granite will take one month. When I asked how thin their granite was and wanted it to be the thicker standard used by other companies they said it would have to be ordered. It took 3 months. I kept calling and got no response. I thought I had been scammed because they cashed the check the same day I wrote it. Poor quality granite was used in bathroom. Poorly cut granite by microwave. Carpet scraps were not hauled away."

"The service provided was very well done, our bath tiles/grout look new. They worked efficiently and in a timely manner, respectful of all our questions, concerns and time. Upon arrival , we added a small grouting of a back splash and another grout/tile job in a small half-bathroom, which they made time for, which we appreciated very much. Brandon would come very highly recommended to our family and friends."

"We made some changes during the remodeling and there were no problems in making them. The work was done by one man, Vincent. Here was there every day on time and left the premises clean each night.
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"Went very well. Tile work looks great and the entire job was done correctly.
Paul and his crew paid attention to detail, was honest and up front about the cost and timeline and came in slightly under budget and on-time. Work space was kept clean and orderly and minimized the impact to the home. Work site was cleaned up and organized at the end of each day.
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Wow...  Lot's of good and some bad here too.  First - I must say that I've never been involved with an extensive remodel before, so this was a big one for me.  Not having a lot of know-how with building things I hoped to rely on the contractor (GCM) for the oversight and expertise. 

I knew up front (after asking) whether they did the work or whether they used contractors - so, unlike other posts here, I knew what to expect - and this was fine with me - having contractors who specialize in a particular area is probably a good thing.  They could probably be more specific at the outset on this to avoid confusion though. 

As the other poster mentioned - the contractors were splitting their time with various projects - including a rather large commercial project with Pappa Johns.  This also didn't bother me - since I understand that they can't sit idle waiting for my paint to dry, tile grout to set, drywall mud to dry, etc.  This project did tend to drag on through the end of September - which seemed a bit long to me.

Part of the delay - and probably about $1000 added expense was my fault when I selected the most awful yellow paint for both main room and bathroom.  I had them repaint!  It was the best-spent money of the project!

The various contractors were both high and low points. 

Bad:

The people who sprayed the textured ceiling came unprepared - not enough tape to seal off the area - borrowed some duct tape from me, but damaged some painted areas removing it.

The wall that was installed to frame in the fireplace was so poorly done initially that I just about terminated the contract - nails sticking out whole sections of studs that were loose and uneven.

The sad part was that most of the quality control issues I had involved the GCM manager assigned to my project.  A nice fellow but not too concerned about quality.  This was unfortunate because it was what I really needed from them with my lack of experience in these things.

Good:

The tile contractor!! What a great job those guys did.  I had a natural stone tile selected for the shower - and they really worked h****** the placement of the tiles to ensure that they looked well.  It became the nicest part of the remodel.  Even the building inspector commented on how nice it looked!

The fireplace installer - The guy knew what he was doing - but they had already framed the wall for it without checking with him and he was forced to tear out the wall framing to install the fireplace - then GCM had to reframe the wall all over again.  The second reframing was the problem - the first guy who framed - and later came back to repair the reframing work, really knew his business.  That guy was quick and did quality work - as far as I could tell.  This took some skill on the part of contractors and GCM people because they had to work the venting around the main gas line along the outside wall - and gas lines running through the wall they were venting out of.  This left very little room to get the vent installed while avoiding gas lines in the wall and outside, and ensuring safe distance from privacy wall and sliding door.  They made it work and the fireplace looks wonderful and works great.

Finally - and most important, one of the owners, Ben, was terrific and was willing to bend over backwards to make sure I was satisfied with the end result.  This guy was very professional in handling every aspect of the project from the bid - which he was one of the few who came and gave me one, to satisfying my concerns and complaints.

Yes...I would consider using them again (perhaps not the project manager if I could avoid that), but they were up front about the cost - made allowances for multiple changes I requested (move the fireplace, recess the lighting, tile everything, and of course - that repainting issue I created).  With the exception of the textured ceiling sprayers, all the contractors were respectful and friendly and seemed to have a good knowledge of their craft.

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"Our experience with Royale Crown was great. The work was done quickly and the roof looks really nice. The yard and deck were cleaned up very well after the tear-off. George was wonderful to work with from start to finish. We are very pleased.
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