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"Very professional and honest service. Takes time to explain performance of unit, necessary maintenance and future maintenance. A pleasure to work with."

"I hired Merrimack Valley Plumbing to install a boiler in my home, and my experience was overwhelmingly disappointing. While the boiler functions, the installation process and quality of work raised numerous red flags. I want to share my experience to help others make an informed decision when considering this company. Installation Issues Code Violations: The exhaust is less than 3 feet from the gas meter, and the holes drilled in the joists for intake and exhaust are less than 2 inches from the bottom, both of which do not meet code requirements. Improper Venting: Both the exhaust and intake vents are installed too close to the ground (not meeting the 12-inch clearance required for expected snowfall) and are too close to each other (less than the 12-inch separation required). Unsealed Penetration: The hole drilled in the siding was left unsealed, creating a potential entry point for rodents. Condensate Drain Issues: The installed condensate pump is leaking and wasn’t tested. Additionally, rather than a permanent drain installation, they daisy-chained it into a pump for a portable air conditioner. Wiring Errors: The zones for the primary bedroom and second floor were wired backward, causing overheating in both areas. Missing Outdoor Sensor: The outdoor temperature sensor, critical for proper operation, was not installed. No CO Alarm: A carbon monoxide alarm was not installed, which is essential for safety. Unprofessional Workmanship: Trash, including a metal duct pipe, was left in the crawl space near live electrical wires. Process Concerns Permit Delays: The company failed to file permits before starting work. I only discovered this after contacting the town permitting office myself. Mismanagement and Delays: The project stretched far beyond the promised timeline, with repeated excuses about missing parts and limited crew availability, despite prior assurances that the job would be completed in two days. Broken Promises: They claimed a project manager would take measurements in advance to ensure a smooth installation, but no one came. Additionally, they rescheduled initially, promising a larger crew, only to send a single plumber on the first day. Misinformation and Deception Throughout the project, I encountered multiple instances where Merrimack Valley Plumbing provided misleading or false information: - They lied about the dates permits were filed. - They claimed delivery issues caused delays, though they should have anticipated these based on the advance photos provided. - They repeatedly shifted blame rather than taking accountability for the delays and issues. Overall Experience While the boiler itself works, the installation was riddled with code violations, safety oversights, and poor workmanship. Additionally, the company’s lack of transparency and repeated dishonesty made an already frustrating situation worse. I would not recommend Merrimack Valley Plumbing to others. Their lack of professionalism, disregard for safety codes, and failure to take responsibility for their mistakes created an unnecessarily stressful and costly experience."

"I am writing to express my deep disappointment with the service provided by McGinley & Sons. Despite multiple attempts to resolve this issue, I have yet to receive the promised refund for work that was never completed. As a cancer survivor undergoing surveillance scans, the refund would greatly assist in covering my medical expenses. The lack of response and follow-through has added unnecessary stress during an already difficult time. In addition to this, I had to hire a lawyer to recover my down payment, which cost me additional money. Moreover, he did not offer to compensate me for the extra expenses, including hiring an electrician to install a wire for the heat pump he could not install. Despite repeated attempts to have the deposit returned, I finally received it after engaging legal assistance. I hope this review will encourage McGinley & Sons to address this matter promptly and fairly."

"I hired Daniel to replace a door and replace weatherstripping around two other doors. He also painted my back door. The weatherstripping soon failed and came off the doors, and the paint job was poorly executed. This spring, I was preparing to move and discovered that he had dumped all his construction debris, including the old door, behind my garage and onto my neighbor's property. I also discovered he had thrown scrap wood in my bushes next to the house. He also had issues with promptness."

"We recently switched our provider of propane to Palmer Gas & Oil and have been extremely happy with the process. Both Michelle and Kim were great on the phone, setting up our account, determining our needs, scheduling our installation and answering our questions. During our site survey it was clear that Michelle was quite experienced and made the next steps easy. The removal of our old tanks and installation of new ones went just as planned. Rick R and Nate arrived right on time and greeted us with a smile. After checking all of our gas operated appliances to be sure they worked properly, we sat down and talked with Rick about safety. While we’ve had propane for a number of years we weren’t aware of several things that he told us about. We just purchased a gas detector, something we hadn’t heard of before. It’s a great feeling to know that we made the right choice switching to Palmer and look forward to a long and pleasant relationship with the company."

"This is my second experience with Joyce Plumbing and Heating. The first time was a new hot water tank. When you have your local city inspector tell you during inspection of the tank installation that "oh, Joyce did it? Then I don't even need to look at the installation...". That was a ringing endorsement!! We then moved to a mini-split heating/cooling system for our house. These guys were just terrific. We had 3 units put into our house and the team worked flawlessly. From Will (our super human sales guy) to Tina in the Joyce P&H office (customer care) to Calvin and his team, we were very well treated, on time and under budget. I highly recommend Joyce Plumbing and Heating and we will be using them again. You should to!!"

"Paul, our service technician, was timely, knowledgeable, and efficient. I can highly recommend Heritage Home service on this account. However I am extremely unhappy with the company's new service plan offered. I will explore other providers for this reason, and may not use Heritage Home Service in the future."

"Diagnosis and repair were straightforward and the talented Mike, who has done other great work for us on our ACs, had a replacement pump in his truck. Swapped over in under an hour. Cost of the repair was quite high, mainly due to very high price they charged for the pump. A Taco pump that I could buy for $175 was priced on this repair at more than $500. I get that it was an urgent situation and I’m happy to pay reasonably for the response but that mark-up bothered me. I called the office, had a long talk with the owner; sadly, she offered no consideration at all. Yes, it’s hard to find and keep skilled techs, but now seems that most HVAC firms have a business model like a car dealer’s service dept, far more corporate, less flexible or customer-considerate."