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"Great , door looks brand new. We were going to purchase new door which would have cost us thousands of dollars ,"

Universal Windows Direct was founded in April of 2002 by William Barr and Michael Strmac. It was their mission to create a home improvement company that offers high quality home improvement goods at the best possible value. What began as two guys in a 350 square foot office quickly grew to become one of the nation's leading remodeling companies. Today, Universal Windows Direct represents thousands of customers and has a rapidly growing network of locations nationwide, all of which are actively involved in the communities they serve.

"Jeff was very helpful with design and suggesting new options to fit my budget. Jose is a very skilled worker who was also very friendly with my family and even helped me clean up a tree from recent storm damage. Already hired for another project."

"Terrific, we decided to go w/ Stoneberger because their sales representative spent time advising and guiding us through the options, the colors and styles of doors. She listened to what we thought we wanted and helped us find the right solution. No other sales rep we met with offered that customer service. She also followed up on time and was super easy to work with once we decided on specific doors. Installation also was on time, efficient and went very smoothly. We had one issue that arose b/c of the age of our house and Stoneberger addressed it quickly and beyond fairly. Highly recommend them."

"My garage door?s cable/spring broke. I called ABC garage door and they arranged for a technician, Danny Sligo, to make an assessment and have it fixed. He did an outstanding work, quickly and clean. He explained what he was going to do and completed the work in 30 minutes. Highly recommended."

"Elite responded promptly to my Angie's List post, and sent out a technician the same day. John, the technician, provided a thorough analysis of what was wrong with my door, and gave me three repair options to choose from. The other 2 companies to give me bids only spoke of the immediate problem with the door, not taking into account that the system operating it was over 20 years old. Had I chosen either of them, my door would have been operational, but because of its age, would no doubt be in need of additional service a few years down the road. While Elite's bid was the highest, I feel confident that I made the best choice in hiring them to repair my garage door. Not only was John professional, polite, and punctual, he very patiently explained the purpose and function of all the new hardware he installed, as well as how to keep the garage door opening and closing smoothly for years to come. And Elite's 10-year warranty was also a key selling point. All in all, I would highly recommend this company to anyone in need of this type of service. And I commend Elite for hiring quality employees like John. I couldn't be happier with the work he did."

"We were pleased with the installation of our fire/security system. The workers explained what they were going to do and showed us how to use the alarm. When they were done the installation, they cleaned up. They also gave us a discount because we went through Angie's List."

"I had a jimmy-proof Yale lock on my iron gate replaced last year. The installation then was poor. One screw was never screwed into anything. Recently one of the other screws broke recently, the shaft was broken off. Called, and had the locksmith at my place about 45 minutes later. He worked for over an hour getting it secured properly."

"The initial estimate in August 2015 went very well.  We were very pleased with the quality we were getting and the quoted price.  The company was responsive and showed up on time to give us the estimate. From that point, however, we had difficulty at times communicating.  We did not hear back from the company regarding the status of our order and possible dates for scheduling the installation. When we finally heard from them in October, they left a message for us with a date of installation. I called and left a message to confirm the date, but they did not get our message.  Once they understood the mistake, they immediately rectified by making time for us as planned.  
On the day of installation in October 2015, the lead installer showed up on time but they did not start work until about 11:00 am due to an issue with the window delivery/pick up. The installation went fine, and they appeared to be detailed and diligent in their work. However, we noticed part way through there was a mistake in the order, and one window was ordered without grids. Unfortunately, the installation went very late (they did not finish until about 9 pm) due to complications with the big picture window at the very end, which was not started until nearly 7 pm.  Consequently, they completed the work on the large picture window in the dark and cleaned up outside in the dark.  They were unable to wrap a side window that was not part of the installation, but which they agreed to wrap when we had our estimate.  We were told they would come back and finish cleaning up when they came back to swap the window out for the correct one, clean off black marks on the interior of the windows, and complete the wrapping of the additional window.  The next morning, we completed the clean up ourselves outside.  We were pleased with the installation and the quality of the windows. However, we noticed a dent in the aluminum border surrounding the big picture window above our front door, probably inadvertently caused due to the lack of visibility in completing the work in the dark.  We communicated that to the company in writing and by phone.  We were told it would be taken care of by the installer. Within a few weeks, the installer came back and installed the correct window pane, but did not have the materials to wrap the additional window or fix the dent above the front door. It has now been over five months, and we have had multiple instances when we were told the installer was coming only to either not have him show up or have him reschedule.
I have contacted the company multiple times, most recently two weeks ago, when we were told by the general manager the installer had just picked up the materials and would be contacting us to take care of it.  After more than a week, the installer contacted us to say he would be by on the weekend to take care of it. Once agin, he had not shown up or communicated to us regarding the schedule.
We were very pleased with some aspects of our experience but extremely displeased by the lack of responsiveness, the feeling of being bounced around to various members of the company, and the fact that they did not complete what they said they would or fix the dent above our front door caused by the installation. When I have spoken to the general manager or the installer, they are always very polite and  professional.  I just wish these interactions were followed up by action.  Our issue remains unresolved more than five months after installation.
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"Awesome.  They came out on time, to begin with.  Then, upon removing the old shower doors, they discovered a bunch of gross mold that had collected/grown in the area between the old metal frame and the shower (the bottom).  They thoroughly removed and cleaned the whole area of all the mold -- when they were done, you couldn't tell it had ever been there.  Then they installed the new door, which looks fantastic.  Given proper drying time, this will probably be the last shower door we ever need or want in our master bathroom.  They left our bathroom the way they found it -- clean ... but with a sweet new door instead of the old, nasty, door.  Very, very pleased with the work."