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"Good job. Fair price. Professional. Cleaned up inside great. Could have done a little better job on outside cleanup but nothing major."

"The sent a crew the next day and replaced it before the rains came that day."

"Beautiful job on all windows and it's wonderful to see the light coming through clean windows. The fellow who did the inside also cleaned a very high ledge on the two-story high front hall window. Both guys were very pleasant and great to work with. I have also hired them to power-wash my front walk and back patio this week."

"It was excellent. It took them three hours. The communication with them was really good. Once they got there, we walked around to decide which window screens needed repaired and replaced. He identified eight and eight. They went to work and I checked on them every so often. They finished, I payed them, and they left."

"It went perfectly. I heard from the owner himself. He came over to assess the damage, he was also there at the install. The installers were early and did a great job. I was thoroughly impressed and would not hire anyone else to replace a window in the future."

"I liked the quality of the product as I had done some research. I liked the passion of the guy that was running the business. I had contacted about 10 window companies and they were the ones who spent some time to entice everyone with their products. He was very passionate about his products and that's what sold me. They did a good job and the windows were of great price. I would use them again in the future if need be."

"Everything was well done the first time except one piece of siding that I was not happy with and they redid that without hesitation. They replaced a window, some outside trim, some siding and the large piece of lumber across the garage door opening. Squirrels or some other animal had eaten some of the trim and the men doing the work replaced the trim and wrapped some metal around it to keep the animals from eating it again. They did the same on the large piece of wood above the garage door opening to keep it rotting again. The men doing the work were all nice and polite and left the area cIean. To me, the price was a little bit too high, but I would probably think that about most, if not all pricing. I would hire them again. In fact, Sam and his men are going to be doing some more work for me when he can get it on his schedule--again where the animals have eaten the siding and trim. <br />"

"They did really well. They were very fair with the pricing. They do a quality install and give you kind of a break on what you need. They don't try to oversell."

"Great products, terrible customer service We have just completed replacement of all doors and windows in our house by Pella over a 2 year period. This was a total of 7 doors and 14 windows at almost $65,000. Before beginning this project, we researched very thoroughly. Over a 2-month period, we received proposals and estimates from 3 different companies and also attended a home show to look at additional products. We were most impressed with Pella’s products and warranties. We asked countless questions about the installation process and liked everything we were told. Based on all of our research and information, we ultimately decided Pella would best fit our needs. We are extremely pleased with the windows and doors. They are beautiful, well-crafted, and have so far provided the energy efficiency we were looking for. We were extremely displeased with every aspect of customer service during and after installation. There were so many problems and so many occurrences of miscommunication that it is hard to enumerate them all. But for those of you who are considering spending a large amount of money with Pella, here is how you will be treated: Phase 1 (installation of 3 doors, December 2016): After 3 days of work, the doors were in place but the exterior finishing had not been completed. The installers did not return the next day or the next. We had received no communication from anyone at Pella regarding when the doors would be completed. When we called to inquire, we were told they would be back, but were not given a date. They finally returned 9 days after they originally left to finish installation. Lesson: if you have dates picked out for installation, they will totally disregard them and finish when they’re ready. Upon completion, we called our rep and told him the doors were beautiful, but there were issues that needed to be fixed. The exterior caulking was not thorough on 2 of the doors and one door had a dent in it that we wanted fixed. We tried to schedule a time for them to complete this but couldn’t be given an exact date. We stated that we didn’t want to make our final payment until this was completed to our satisfaction and were told that would be OK. We also informed them that we wanted to move forward with ordering the next set of doors. Two weeks later, our credit card was charged the final balance without our knowledge and without our consent. This was the only credit card we had and they maxed it out! We only found this out when we tried to use it and couldn’t. Their excuse for committing this credit card fraud was that they thought we were happy with the doors since we wanted to move forward with the next set of doors. We reminded them again that we still felt there was further work that needed to be done to complete them to our satisfaction. Lesson: if paying by credit card, guard it closely or put an alert on it to prevent Pella from placing charges on it without your permission. Phase 2 (installation of 4 doors, March 2016): The installation of these doors was completed in the time frame that was promised. However, upon completion, we again found issues that needed to be fixed. The threshold of one door buckled when stepped on, the interior trim had not been stained on 2 doors, molding at the bottom of 2 doors had not been completed, the exterior of 3 doors had not been thoroughly caulked. We informed our rep of all of this immediately and also reminded him (again) that the first set of doors still had not had those issues fixed either. (We were now 3 months past the 1st installation and they had made no effort to correct those problems) We advised them that we would not make final payment until everything on both sets of doors were complete. So we were given a date that someone would come out to fix all of the issues at once. Two weeks later, we take a day off from work to be there to accommodate them. A project manager shows up and looks at all of the issues, but does nothing to fix them because he has no tools or supplies with him! We were given no explanation of why this happened and no apology for wasting our time. After much back and forth in which they were unwilling to schedule a time that would not cause us to miss work, they finally came out and fixed all issues 2 months later. (We are now 6 months into this and just finally getting the doors completed. We had hoped withholding payment would speed up the process, but it did not) Lesson: Pella does not care how it inconveniences its customers. Phase 3 (installation of 14 windows, July 2018): After all the trouble we had with the doors, we really didn’t want to deal with Pella for our windows and put off the installation much longer than we had planned. But the only way to have our windows and doors match was to move forward with Pella. This time we moved forward with lowered expectations and they still disappointed. We were scheduled for the installation to take 5 days and it took 7 days. Not a problem as long as they were completed. But again, when they left, there were several items not completed to our satisfaction. Due to the fact that they left behind some of their supplies, we assumed they would be back to complete these items soon. But after 10 days we had heard from no one, so reached out to our rep. She replied that she would look into it right away. Another 10 days later, we still had not heard from anyone at Pella. We reach out again and received several excuses for why we never received a response, but finally got a date scheduled for another 10 days later for a project manager to come out and look at the issues. He then scheduled a date for another 2 weeks later to finish the work, but was only able to finish after coming back multiple days, the last of which was over 3 months after the original installation dates. Even then, we never heard from anyone at Pella asking if the windows were finally completed to our satisfaction (which they still weren’t). In addition, we were promised compensation for the landscaping that was damaged during installation, but never received anything. Lesson: Pella has absolutely no follow up with customers and could care less if their customers are happy. If you have read all the way down to this point, you can see why we think of Pella’s customer service as terrible. $65,000 is a lot of money to us and we expected to receive a little courtesy and respect from them for choosing to spend that money with them. Obviously that didn’t happen. Which makes us think the warranties that we were originally so impressed with will be a nightmare instead of a benefit. If we were treated so poorly while paying them money, we can only imagine how difficult it will be to get service from them when we have an issue that requires warranty work for free. And we regret that we will face this obstacle as long as we own our home."

"Prompt and professional installation. Arrived on time. No problems. <br />"