Get matched with top new windows service pros in East Falmouth, MA

"deleading door jams and window sills after positive lead inspection in new home"

"9/16/16 Signed contract to replace a bow window with 3 double-hung windows. 9/26/16 Technician takes inside/outside measurements. 11/9/16 Installers arrive. Job not completed due to defective/missing components. Installer and I reviewed work completed, I signed Zero Defect Form with installer notes, paid balance due, holding back 10% for work not completed. 11/10/16 Call from Rich Cavanaugh, CRM. I am disappointed project not completed. He said I would hear from Service in about 2 weeks. 12/1/2016 I called Service, left message, no call back. 12/2/2016 I called Service. Told me I should get a call next week to schedule. 1/3/17 I called Service and was told everything in. Will call back with date. 1/4/17 Call from Service with date. 1/16/17 Service tech arrives without all components to complete job. After a couple of phone calls and much discussion he goes to local lumber yard and buys what he needs to complete exterior work and installs it. Interior work must be delayed until a window sash is ordered. 1/16/17 I call Rich. I am disgusted. Why was I told all components were in? 1/17/17 Call from Rich. Window sash has been ordered. I will get a call from service when it is in. 1/20/17 Call from Service. Sash will be in on 2/3/17. Completion date set. 2/8/17 service tech arrives to install sash and replace damaged interior molding. All work completed, but just as tech is leaving the glass in the newly-installed window sash cracks. A new sash will need to be ordered. And so the saga continues. My comment is this: The windows are well-made, energy-efficient, and beautiful. The installers and service technicians are professional, skilled craftsmen and do excellent work. Service administration and scheduling is inefficient and unacceptable. Installation of 3 windows should not take three months! On a positive note, the 10% I held back was waived as compensation for my inconvenience. Not holding my breath for the new sash."

"After dealing with one other windows company delivering an aggressive sales push apparently characteristic for this industry, it was a pleasure to interact with Matt Rotondi, the owner. He provided all the information necessary, in addition the helpful online information, before making the sale, and there was no pressure for the more expensive models. He continued to be highly responsive and courteous even after we signed on the dotted line. The installation of 26 windows was done by a contracted team on the days it was scheduled to be done, and everything went well. The windows look very nice and provide the improved insulation we were hoping for. Obviously only time will tell how they hold up in the future, but I have full confidence that Matt will honor the warranty that should cover any potential issues. After the installation, one of the windows was hard to open and another one had a very small dent, probably from the delivery, but he fixed both issues without discussion. I recommend Zen Windows without any hesitation."

"Paul and his guys arrived at our home on time on our schedule day and ready to work!! They wasted no time removing our old storm and front steel door! They installed our beautiful new front fiberglass door and a new storm door and hardware with perfection! Clean up left no mess! Very Professional and totally knows what he is doing! We highly recommend Paul and his team ! Thank you Paul so much for the excellent job! We love our doors and couldn’t be happier! Sheila&Steve"

"I had four windows replaced.  They did the work very efficiently in two days.  Exterior and interior trim work was well done. <br />"

"We really enjoyed working with Pamela. She was very flexible and available to meet our schedule, her rate was very reasonable and she was prompt and responsive in getting quotes. She understood that we were looking for advice. We handled many of the purchases while she provided her designer account access/discount for other items. We would choose to work with Pamela again and recommend her to friends."

"We used lifetime roofers when replacing our entire roof. When contacting Kyle he responded immediately and with my hectic schedule came over to do an estimate at a convenient time for me. With weather delays the roofers were able to finish the job very quickly. Kyle was very reasonable with the cost of labor and he let me use materials that I bought. I am very meticulous and Kyle followed through with any issue or concern that was raised throughout the process. We also had help with his painter and handyman who were beyond helpful and fixed things to my expectations. I would recommend Kyle he was honest, reliable, and professional. His response time with calls or texts was impressive. With formally owning a business myself I know how important it is when following through with clients whether that be returning calls or showing up when you say you will and he did. I would happily use Kyle again for further services in the future."

"Laurie and crew did nothing less than expect from Home Assist. I am a landlord where unit turnaround is crucial to my business. I was in a situation where I had 2 units go vacant within 2 consecutive months. They both needed extensive rehabs (which included), total kitchen, misc. carpentry as well as management/oversight to additional contractors (plumbing, electric, misc.) You can expect to find the area clean when Home Assist is done. As I have other units in New England, it is refreshing for me to have little to no intervention in projects that are associated with Home Assist. I am not only getting the highest quality contractor on the Cape, I am getting customer service and project management, where the only intervention I receive is whether I want "a pull string light or switched light". This company continues to deliver repeated high quality, excellent price and phenomenal customer service."

"Roger came to the house, checked the roof, fixed a bunch of small issues while he was up there and told me that it did not need repair or replacement at the moment. He refused payment for the things he patched up and merely suggested that we call a company that will remove the moss from the shingles. He was polite, thorough, attentive and honest. I was very impressed with him. Would recommend to anyone. He is great."

"A & L recently installed a Mitsubishi a split type ductless air conditioner in my home in West Dennis, MA. Every aspect of the job was timely and professional. From a determination of my needs, to the installation and finally the rebate process everything went just right. Mark, the installer, explained to me in detail everything the system could do and all operations. A & L beat all other estimates. Contact Luke or Alec for all your AC and heating needs."