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"Overall the installation went well except the "bowing" in the portion of the roof over the garage. We contacted Power on several occasions, but we haven't received a proper response yet. Below is the email we sent to Power. Power did acknowledge receiving the email, but nothing has happen so far. Email: You replaced our roof April 23, 2022 – project number 35-74502. We’re pleased with the replacement except for the portion over the garage…it’s bowing. Below, is our account of the events detailing how we have tried to resolve this issue. March 26, we met with sales team, Chris Pierson and Christy. We were assured that the bowing over the garage would be addressed and corrected since we were getting a brand-new roof, down to the decking/framing. The replacement should resolve this issue unless it’s structural. Brandon, project manager came out March 30 to check the readiness of the installation; to verify the frame could support the new roof. During the appointment, he mentioned that he would be on site the day of install. The roof was replaced on April 23rd. No on-site manager ever came on site, the lead guy of the work crew was not an effective communicator. We engage beyond the one time he asked for an extension cord. I called POWER and left a message with Chris Pierson that same day after the crew left to express my dissatisfaction with the roof over the garage. POWER came out to inspect/QA the project at completion (the roof) on April 25th, I believe his name was Zach. We pointed out the concaved roof on the garage. He stated that portion may be a structural issue and Power could not address that. I asked him how much would it cost to replace it? He thought about it for a minute or so, then stated it could be replaced, but it would be “redo” and he quoted us a price of approx. $8900. He proceeded to say that he could knock it down to about $7800 if we added an additional project to replace the house trim. This is when he mentioned that they have company meetings on Tuesdays in the morning and he was sure this project would be discussed. He acknowledged that POWER’s communication could have been better (better details in the project notes). We waited few days thinking that someone from POWER would reach out and when that didn’t happen, we called Chris Pierson (the POWER sales guy) on April 28th. During this call, Chris scheduled another QA/follow up appointment for May 9th at 10:00am; he said Dylan, a service manager would come out. On May 9th no one showed up. About 10:20am, we called POWER only to find out that we did not have an appointment for that day. We were not the appointment list. We then rescheduled for 10am the next day, not even 10 minutes later POWER called back to inform us that unfortunately they were not going to be able to make it because of some staff meeting. I recall asking “is the meeting all day”. That’s when we were told that the next available date was June 16th; feeling like we had no choice we accepted the June 16th date at 6pm to allow both of us to be present for the meeting. Upset and feeling like we were about to get the runaround, we placed a call to GreenSky (financing team) to inform them of the matter since loan was activated and payments would begin soon. After sharing the situation with the GreenSky rep, she took notes, and we submitted a complaint because again we felt like we were about to get the run around. On June 12th, we had a call with the assigned GreenSky caseworker. He advised that we should continue to try and resolve the matter with POWER. On June 16th around 1:50pm, I received an apologetic call from Terry, apologizing for being late, that his prior appointment ran over, he was out in the sticks and phone reception was not all that great. I mentioned that our appointment wasn’t until 6pm as so my husband could be home. I was told that I must be mistaken because they don’t make appointments after 6pm, his latest appointment would be around 4:00pm. He said that my husband really didn’t need to present, it would be a quick look and since he was in the area. He asked for a summary of the situation; I gave him the run down. He asked if I could send him a few pictures, which I texted him a few of the garage roof. He said he got the jest of it. He apologized and asked what could they do… we said that we would be open to a knocking something off the price or repairing the area. He said let me call my office. He called us back to say that someone from senior management would be calling us to try and resolve this that evening of June 16th, but still haven’t heard from him or POWER."

"From beginning to the very end, AWESOME! On time for the estimate and on time for the scheduled installation day. Every membership the staff was friendly, knowledgeable, patient with all with questions. The roof replacement was done quickly and cleanup was thorough. We are very happy."

"Fantastic job explained the process of installation pros and cons"

With 30 years of experience protect your home with Complete Home Center’s professional roofing, gutter and window installation services. Our expert installation servces ensure your roofs, gutter and window are installed to last and withstand the harshest weather conditions, providing peace of mind for years to come.\n\n100% Financing and 0% Interest Options Available - Inquire Within \n\nActive and Military Veteran & Firat Responder Discounts Available - Inquire Within \n\nDeposits May Be Required - Inquire Within \n\nAccepts Cash, Checks, Major Credit Cards & PayPal

"Found Sentri on Angi. Jeanette and Violet were very pleasant and efficient in getting a contractor to me in the time frame needed. The contractor was excellent and the roof looks great! I would definitely work with them again if I had additional projects."

"Exceptional quality of work. Allens crew did a fantastic job on my roof replacement."

"We did not hire Danny as we have a friend of the family that we chose to use for the roof replacement. Danny was friendly and helpful. we would hire him for other work in the future.
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"I called in at first and they were responsive over the phone and we set a appointment
Dan came over at exactly 9AM on the appointment date and provided me a estimate (they give a discount to Angie's list customers) Dan was polite and professional and took time to describe the work and materials. 
I had another company lined up for a different product,they did not show up or even call on the agreed upon visit, they sent me a estimate in the mail, never called and must have visited my house w/o me around. 
Dan called a few days later to follow up and I went with his proposal.
The tech arrived on time for the work, was personable, did a great job and cleaned up.
I highly recommend Gutter Pros 


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"I've had several companies come and give me quotes for the replacement of my roof. So when Chris (sales person) came (last quote) and went over everything from how to what and even had samples of all the materials, I was thinking, oh man this is going cost a lot, but it didn't. It was a lot less than what I was thinking. The project manager, Eric was great! Although, some nails and a little debris was left, the workers did a great job. I was not able to see the roof until the next morning and when I did, it was beautiful. Thank you Chris and Xpress Exterior Design!"

"Excellent work, service, price!! All Exteriors was 1 of 5 companies I contacted for a quote. Bill came and walked roof, explained material options, addressed all my concerns with various leakpoints I’d discovered upon moving into my home. He communicated promptly regarding scheduling, his crew was great, they worked efficiently to complete my roof same day. They cleaned up all the materials upon completion and showed me at different points how they addressed the pre-existing damage/leaks. I will definitely use All Exteriors again. In fact, planning to hire for exterior wall of home that also has extensive water damage (from roof problem). Unfortunate to have this going on with newly purchased home but having a reliable, competent contractor makes a huge difference."