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"Came a day early to get my water repaired great friendly people"

"The technician that preformed the service(s), Austin C. (Plumbing Pro), with Service Plus Heating Cooling & Plumbing, was professional, knowledgeable, friendly & efficient. Initially we were just looking for someone to change our kitchen faucet with one we had already purchased. We decided to go with Service Plus because of there good rating on Home Advisor. After Austin changed our kitchen faucet he spoke with us about there, Service Plus Heating Cooling & Plumbing, maintenance program. He explained that if we signed up for the maintenance program with them today, a free water heater flush & fill came with it. At least I believe it was free? I could be mistaken about that? We had been looking to change from our current heating/cooling/plumbing companies maintenance program to someone new because we were just not happy with them. So, it was perfect timing for us to make the change. While Austin was draining the water heater he noticed calcium & pieces of metal. He showed me the calcium & pieces of metal coming from my water heater while it was being drained, and also explained to me what the reason(s) for it was. Come to find out our water softener was not working properly which caused the problems with the water heater. We could have waited until the water heater actually stopped working, but decided to just change it now before it failed and we didn’t have any hot water. We also decided to replace our current water softener since it was not working properly and Austin noticed that there was no brand name or sticker from the original installers. For all we know, it could have been a used system sold to us as new. Either way, it wasn’t working properly so we had it replaced by Austin with Service Plus Heating Cooling & Plumbing, Inc. Needless to say, we highly recommend Service Plus Heating Cooling & Plumbing, Inc. & hopefully you will have Austin, or I’m sure any of there professionals, help you with your heating, cooling and/or plumbing needs."

"We had a broken drain pipe. They came out quickly, identified the needed repairs and had it fixed that day. Price was reasonable and they were very professional. I will absolutely call them again if needed."

"Mid-summer I began looking for a contractor to get us hooked up to city water. Rishel was the first I talked to. He came out and gave me the price. I contacted others who offered pricing but were not interested in the project. They referred me back to Rishel not knowing that I had already talked with him.
The difficulty and expense of the project was because when the water main was extended past our home a couple of years before it had to be put in with directional boring. This put the 18and quot; main nine feet below grade and on the other side of College Avenue. Rishel had the equipment and expertise to handle our job without cutting the road.
Over the next couple of months we were in constant contact. To do the job Rishel would have to put equipment on the lawn of the apartment complex across the street from us. He wanted to do the job at a time when they were less likely to cause lawn damage for the apartment complex or for us..
It was early October when that time arrived and we agreed on a day for them to begin. Their equipment arrived early on the designated morning and work began. The layout of the job was explained in detail to me and I was able to visualize the work and follow it as it progressed. The workers were efficient, extremely careful in all that they did. The work progressed seamlessly over the three days it took.
When they finished they left minimal evidence that they had been here. The necessary excavations for meter pit and tie in to the house were minimal and refilled back to ground level plus settling material left.
I was positively impressed by the expertise and caring with which the whole project was done. I certainly would recommend Rishel
to anyone needing excavation work.

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"I always call them if I need anything plumbing. One guy came for the work and he left the area very clean. It took him about half an hour."

"I initially contacted Cindy on 11/12/2012. I had to leave a message and she called me back in a day or 2. I explained what I wanted and she asked if I wanted it done before Thanksgiving. I advised no, but I would like it done by Christmas. She said Chris would need to stop by and see exactly what I wanted and she would check with him and then let us know when he could come by. Christmas came and went and we did not hear back from them. We went on vacation in January and when we returned we called them again the first of February. Chris and his helper did stop by in the next few days and we determined what type of sink and faucet I wanted. Chris said it should be in stock and he would have Cindy call me about setting up a time for the next week. I didn't hear from them that week and when I called the next week Cindy said they had to order the sink and it would be in in 3 weeks which would be 3/11/13. It finally came in later than estimated and Conrad came to install on 3/23/2013. He pulled my old sink and faucets and was putting plumbing together on new sink when he discovered the sink was defective. They said they would have to reorder and would contact me when they received it. Long story long, the new sink was finally delivered and installed on 4/10/2013. We do realize that the defective sink was not their fault but the whole experience was very frustating. In the end, we were pleased with the product and the installation. Conrad did a very nice job installing and cleaning up.
Overall, customer service and communication were not the best.

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"Their cost to pump again (July 23, 2013) and install elbow was approximately $1300.00. We appreciated their honesty as well as their willingness to FIX rather |than replace at exorbitant cost. Our hope is that this will last until city sewers installed in our neighborhood."

"I used English 30 years ago for a water leak and I found them to be highly reputable and competent, so when I had sewer issues I immediately called Mick. They kept me informed about the work they were doing and were extremely professional and respectful. Would hire them again."

"Routine inspections from ARS are always timely and thorough. They do seem to recommend replacements and repairs early in the life-cycle, but the technician was quick to agree that it made more sense to wait and replace the furnace than to do high priced repairs immediately."

"They were called by our general contractor to do 2 plumbing fixes on our job, reattach our fixed master shower drain and replaced a small section of leaking PVC pipe. They were done in 20 minutes and said they were paid for an hour by the contractor and asked if we had any other issues.  I grabbed the kitchen sink drain we had bought 6 months ago and he put that it (which turned into a bit of a fight), then he attached a new stopper in our master bath sink, and diagnosed our guest bath sink's drain and told me what needed to be replaced and how (which I then did).  None of which we'd expected.
These extra things were at no extra labor charge since it was mostly done in an hour and we had the pieces to put in, just a few dollars for the PVC pipe.  Did a great job, were friendly, and kind to ask if there was anything else since they were paid for the time really appreciated them...far more than the general contractor who was a nightmare.
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