
Serving Eglin Afb, FL and surrounding areas
Approved
In business since 1989
Emergency services offered
Warranties offered
"I recently had a plumbing problem at my home in Navarre. Navarre uses lift pumps to push sewage out to the main line. The pumps have a grinder pump that chews up solids and pumps the tank out, which is level controlled. I called Ben Franklin Plumbers, on recommendation from Navarre City Water, who came out and gave me an estimate of $6,400 to install a new grinder and pump and control box. A copy of this quote is included. Ben Franklin Plumbers took my old pump out and saw that I had a large tank beneath the sleeve, so they didn’t need to replace it, instead using my existing tank and sleeve. When the electrician came, he said it would be an extra $1,800 to install an extra breaker, all of which was supposed to be included in the initial price. Since they were going to use my tank and sleeve, they said that they would just swap the price of the breaker for the new tank and sleeve. I felt I was overcharged, so I called Ben Franklin Plumbers and spoke with their representative, Nick. He said that they use the best pumps and that they back all their equipment. He said there are companies that charge less but that Ben Franklin does the best job, so there would be no reparations for the over-estimation on the job or for work not done. I checked with two other plumbers. One said that he would have done the same job for $2,600 to $2,800 and that he hated that Ben Franklin Plumbers overcharged for their service. The other plumber said that the cost of a 2 HP grinder pump installed with electrical box should have been $2,400 to $2,600."





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