Get matched with top water heater installers and replacers in Elk River, MN

"I called for a service  on March 6, 2015 and the set up the appointment for between 1 and 4 pm, on March 9, 2015.
The called me again on March 9 at 10 am and reset the appointment for 11am and 12pm on March 9, 2015 as their repairman had a opening.  I agreed to the change and waited until 11:30 am and called them and said I had not heard from the repairman.  They assured me that he was on his way..  At about 12:30 the called me and said he could not make it because he had to take someone to rehab appointment, but said they would get someone there between 1pm and4 pm.
At 3:50 pm a guy in a delivery truck came to look at the softener..  He looked at the softener and after 5 - 10 minutes found that the new water I had installed 2 month ago, was sitting on top of the discharge water tubing preventing the softener from operating
Since he did not have a service truck he could not fix the softener.  He offered to send another service truck out the next day, but  I would have to pay another service charge.  I declined and said I would go to the hdwe store and buy and install a new tubing for the softener..
I was told over the phone that the service charge was going to be. $78.00.  What I wasn't told was that there is a$2.00 a minute charge for the time the "serviceman" was at my home for a total o $20.00.  I also was not informed that there would be a FUEL SURCHARGE of $4.96.  After reading this I decided I can not afford to call these people ever again.
"

"Diagnosed and fixed a complex problem with our boiler and water heater on an emergency call basis. Nicholas was professional, friendly and tireless in solving our issue. He is a great ambassador and asset to his company. Highly recommended."

"Kelly and Team were a pleasure to work with. Very responsive and professional. We had an emergency water heater replacement that required additional effort (reconfigure water lines, etc). The were able to complete the installation in less than 24 hours from the call. Will use the Pure Mechanical team going forward."

"I would rate the service by Pure Mechanical with more than 5 stars if I was allowed! Kelly and Chris were very responsive throughout the process. They provided a very competitive quote quickly after I provided some photos of the project. I appreciated their willingness to share knowledge and detail about the pros/cons of different types of water heaters and helped me make the final decision. For the service appointment, Kelly and Chris were right on time, made sure to keep the house and work area clean, and completed the installation in an efficient and timely manner. During and after installing the water heater, both Kelly and Chris shared information about how to better maintain the water heater to extend its service life (information the plumber that installed our prior water heater had not shared). All in all, it was a great experience working with Kelly and Chris from Pure Mechanical!"

"Exceptional service. I called him, and he came right away on a Saturday evening and installed a new water heater for half the price the big giant companies charge. He was very professional."

"Our technician was great. He was on time and quickly identified the problem as a leaking refrigerator, which surprised us since we had seen no water by or under the appliance. He charged us a nominal fee since we need to find someone else to repair the refrigerator since the problem is the unit itself and none of the connections."

"We originally hired Randy’s in 2019 to perform an unexpected and very costly whole house rewire project to replace aluminum wire in a house we had recently purchased. Over the course of two weeks Jerakiah, our assigned electrician, and his team from Randy’s turned what could have been a tedious nightmare into a painless customer service experience. Since that time we have had to have Randy’s out a couple of time for follow-up warranty work and their responsiveness was speedy, the encounters were painless, and their attention to detail was impeccable. Tom, the project manager during our most recent encounter, was true to his word. He was attentive and responsive to our concerns, and performed above and beyond the call of duty representing our needs and interests with their vendors. Jerakiah and crew were, once again, excellent in their competence and pleasant manner. Overall, their service after the sale has been stellar. Randy’s Electric is not inexpensive but you will get the value, peace of mind, and responsiveness many contractors tout, but few actually deliver these days. Randy’s does all that and more. As such, we would not hesitate use Randy’s Electric in the future, or recommend them to anyone in need of a first class electrical contractor."

"Took a chance on an unknown, which is not the best avenue to travel considering the importance of a water heater. Neil happen to be available. Prompt, honest and efficient. He's your first call!"

"Prompt reply to request, took care of the project (new water heater) at a competitive price with attention to detail. I was happy to use a local small business owner with pride of workmanship."

"I am very pleased with David's communication, workmanship, and attention to detail throughout our water heater replacement job. He also masterfully answered questions about our sump pump. I would recommend Nearby Pluming to anyone."