Get matched with top water heater installers and replacers in Elkhorn, WI

"Review by Carl S. in Mukwonago, WI Project: Install or Replace a Water Heater I was very pleased with their quick responses (via phone/e-mail) to all of my questions during the quotation process. I also thank them for their follow up efforts to work to obtain my business. After I received the plumbing permit, Premier Services provided next day pick-up, delivery, installation, and hauled away my old heater. They were on time, did quality workmanship, and cleaned up after the installation. If you need a new water heater I would certainly recommend you consider Premier."

"Very efficient and was able to get our water heater replaced in a timely manner. Was on-site on time and replacement done in 2 hours or so. Great crew that did the work. Would definitely recommend."

Duane Blanton Plumbing, Sewer, Heating & Cooling has been serving Chicagoland and surrounding areas since 1988. Over 30+ years, we've developed the kind of service that surpasses expectations: a motivated team built on providing full-service support for your home, be it repair, maintenance or install. Our team licensed and certified technicians will guide you through every step of the process, from the initial phone call to service completion. This kind of reliability, transparency, professionalism and customer involvement allows us to develop long-lasting relationships with our clientele.

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We had our water heater go out last week.  We noticed it when we woke up to take showers before work.  I called a few places and ultimately chose to go with Harker because the receptionist told me they would be able to come out and assess the heater and replace it the same day.  Our water heater is about 7 years old, so we figured there would be a good chance that it would cost the same amount the replace the water heater as to just fix the older one, so that is why I verified with her that they could fix it the same day.

 

We have a new rescue dog that is not good around men, so my SO came home from work (I had already taken the day off work for this) and she took the dog away from the house so we didn?t disturb the men while they worked.  As we expected, there were a few parts that were bad on the water heater and the cost would be similar to repair or to replace.  He was done looking at the water around 2:00 and he told me someone would call me for a quote.  I was confused as I was under the impression that they would replace it that same day per the lady on the phone.  Apparently, that was not the case.  This guy wasn?t even the guy who would replace the unit, the guy who would replace the unit was busy and they didn?t have a replacement unit. I was very frustrated and mad?I chose Harker because I was told they could do it all in one day or we both wouldn?t have taken off work.  I could have just let my dog outside for a little while for him to look at the water heater.  I paid roughly $120 for this diagnostic test.

 

We then called to speak with a manager at Harker.  They tried to get someone to come back out that night and replace the water heater but were unable to.  They did have someone sent out first thing the next morning and took about $50 off the service call, which was appreciated but didn?t cover the amount of money we lost at work for missing part of both days.  This all could have been avoided by having their receptionist give accurate information.  There are a ton of places in Madison I could have called to have my water heater replaced and I chose Harker because I was told they could do it that same day and if they couldn't have replaced it that day, they should have said so and I would have made other arrangements. 



Update to Harkers repsonse:

At no time did they ever offer to have the heater replaced that evening for overtime rate or we would have easily paid it instead of taking more time off work.  We were told that they could try to get someone out that night but were unable to.  The only reason we okay'd them to come back the next morning is we needed it replaced as soon as possible.  We did not call later in the day-- it was still in the morning when we called.  And, obviously we know that you cannot carry all kinds of equipment around with you, but I was told that it would be replaced that night, so that is the fault of your receptionist to give me misinformation. They will try to write this so they sound like this was our fault for not knowing that they don't carry all the equipment, need licensed plumbers, etc., but we know exactly what was told to us on the phone and exactly how the situationw as handled and it was handled poorly.  We stand by our original reivew and will choose to use another company in the future. 

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"Fast, polite and friendly. Installed new water heater in less than an hour and answered my questions. Came in $25 under price quoted. Would definitely hire them again. Great service!"

"Would absolutely hire again. Team was friendly... installed new fixture, and identified and fixed pipe work from a previous project that was not performed to code. Didn't leave until the job was done right."

"Having a leak in our house/main floor - we have been working to get people out to the house for a couple months.  Everyone either could not find the leak or tried to sell us from a new roof to new siding - along with trying to work through insurance thinking to get the sale they can get a claim filed.  Chris came out - and the minute he saw the roof said there is no need for a new roof.  There are places of poor workmanship by previous owner when the roof was put on - that clearly opened up issues for leaks.  We are now on the list for the repair work and Chris's professionalism gets him any work we will need in the future.  We went from literally in the $40,000 range of work needed to under $3,000.  Couldn't ask for more honesty, and my faith in humanity is restored because of this....
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"My air conditioner went out during the first week of extreme heat.  I called up Tom and he came out to my house within a day to confrim the problem.  I ended up needing a new unit.  It was ordered and installed in less than 4 days.  In the mean time he let me borrow a portable air conditioner unit so I could at least keep on bedroom at a cool temperature."

"Called AHS....who sent service request to AAA Flexible Pipe. Adam came out quickly and installed new pump just before HEAVY rains hit...Fast and efficient service from AHS and AAA FLEXIBLE PIPE CLEANING."

Owner operated. I am Jack of all trades. No job to big or small. We do everything from hauling to painting , Plumbing electrical , rental unit turnovers , trash outs roofing , windows and doors. My contact information has been outdated on here for a while. sorry to any customers who tried to reach me. And as always a 20% VETERANS & senior discount.