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"DO NOT HIRE THIS COMPANY We chose Jack Rabbit based on a recommendation from a friend, expecting professionalism, transparency, and quality service. Unfortunately, our experience fell far short of those expectations. At the time I was gathering quotes, my husband, a professional engineer was not home. He also wasn’t present during the installation. To ensure clarity, I had Jack Rabbit’s engineer/salesperson speak with him by phone. That conversation quickly turned tense, as the salesperson was dismissive and disrespectful toward my husband’s expertise. It was clear the salesperson was more concerned with defending his ego than engaging in an honest, informed discussion. With temperatures soaring and no AC for a few days, I made a rushed decision to move forward with Jack Rabbit, trusting that they would honor their agreement to match a competitor’s quote not just in price, but in equipment and specifications. That promise was a key reason I chose them. Sadly, what we received did not reflect that commitment. The AC unit installed was not the higher-end model we were led to expect, and the discrepancy only came to light after the fact. I left messages for upper management and the owner, hoping to discuss our disappointment and give the company an opportunity to acknowledge where things went wrong. To date, I have received no return call. That silence speaks volumes about their commitment to customer service and accountability. This experience has left us feeling misled and disappointed. What should have been a straightforward and respectful transaction turned into a frustrating ordeal marked by poor communication, broken promises, and a lack of integrity and money out the window. Now that we’ve paid thousands of dollars, to include a one-year service agreement, I find myself asking: do I even dare have them come back? Can I trust them to do right by us? Sadly, they already have our money, and based on this experience, I have little confidence they’ll stand behind their work. If you’re considering this company, I strongly urge you to look elsewhere. Reputation means nothing without integrity, and based on my experience, Jack Rabbit does not stand behind their word or their work. Positive Note: The installer Dejour was excellent, so patient and understanding. So professional and took the time to explain things to me, when others from the company wouldn't clarify. Thank you, Dejour!"

"Excellent!! Brandon was very patient and kind explaining new units and helping us make a decision. He said we could call him anytime, which we have done. He always answers promptly and politely. He even made an extra trip to provide temporary fans and another trip to help us with the thermostat. The installers were timely and swept after they completed the job. We have no complaints. Highly recommend!!"

"Excellent, no problems. My car was new the first year I used the service and there has never been any damage during the transports. The men picking up and delivering the car have always been pleasant and cooperative. Both Ely and Guy at United Transport has been highly responsive to my needs. I would highly recommend this company."

"Peter, was technician and did a great job. He was fast and efficient. One thing that the office has to do is have a better way to communicate with the customer when a technician is going to be late or is not coming at all on the day that you have an appointment."

"2020 has passed and we couldn't be happier with our completed first floor project, thanks to Jim Rutherford Construction. Jim was willing to tackle what other local well known contractors were either unwilling to consider or bid so high as to be unaffordable. Our project proved to be a technical challenge from the onset, raise the ground floor by almost a foot of concrete, completely rebuild the first floor by installing 3 impact French doors, 3 impact doors and 4 impact windows, cut off support an internal staircase including modifying framing around a dumbwaiter, reframe and replace every exterior wall from 4' down. Plus an added surprise rebuilding and repairing 45' of a heavily spalled concrete tie-beam in less than a week. We're still amazed at how quickly and confidently Jim set about taking on the project, he seemed to have it figured out before we even committed to getting started. He knew just right carpenters and subs to assign the work to. Once they began, they never stopped till the project was completed. Workmanship was outstanding, inspections were a breeze. I commend Jim and his crew for the quality of work and attention to detail, no shortcuts taken, stainless hardware/fasteners throughout and only pressure treated lumber. Add them all up and we have a completely new remodeled permitted downstairs ready to withstand the elements. It is without hesitation we'd recommend Jim Rutherford Construction for any project or home construction. Professional, polite and a pleasure to do business with."