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"It was excellent! They arrived right on time, very professional and I couldn't be happier with it. I will have them come back for more plumbing work."

"I used Ben Franklin. I think what they do is send out different plumbers on their list. The first one was a bummer. he ripped me off and overcharged. The next time they sent out a different plumber who was an older man. When he heard about my first experience,  He got on the phone and called the company, when they finished the job they took off $400 off of my bill. If I could have that man every time. The first guy totally overcharged me. 

I have some more things to have done, but don't know if I can afford it. I wish I could have the second guy who came out.  I would consider using them again.

The price kind of sting me, the faucet was very expensive. I think thats why the nd plumber called and got me the refund. He used the fair price guarantee. I think $600 for a kitchen faucet is kind of steep myself.  Thats one of the things I complained about to the nd plumber. One of the things being advertised being AL they were going to replace an outside faucet for $79 and the first guy charged me almost $300. 

If Benjamin is just working with several plumbers in my area and they see who is available at the time in my zip code, Unless they have vetted the people themselves personally and know what they are going to do, it isn't such a great deal. 

They did the work I asked, just the pricing between the 2 different plumbers were a bummer. 

I thought $1353 was excessive, replacing an outside water faucet, routing out the pipes from 2 sinks. They told me they couldn't clean out the existing faucet enough for it to work, so I bought the faucet he had in the truck. 

My nd experience was great, came out in time.  For professionalism, the first plumber was overcharging but the second plumber was fair and was good for retired people. 


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"Doug performed the work himself and was very professional and courteous.  He looked at a couple the issues that were present and concluded that other remedies were necessary.  Overall, fine job.
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"The Gentleman who did our handyman work from Up North did a great job. He was courteous and worked around our busy schedule and finished the work quickly and it looks beautiful. I love the paint job and we also had him replace a sink and a toilet for us. I will hire him to do any future projects we have. Give him a call!"

"We had an emergency on the fourth of July weekend where we had a water leak and our main water line shut off was not working. Anthony came right out and took care of it for us. He then returned a few day later to complete more repairs we needed. We plan to use him again in a few weeks to add a new gas line and garbage disposal."

"I have 2 rental houses and am not a great plumber myself so I have used probably 5 different ones that I got from Angie?s List. Most of them were very good plumbers but they all drained my pocket book when they were finished and charged outrageous prices for not only parts but a couple charged over $100.00 an hour for their travel to and from my house.  I don?t know about everyone else, but I was tired of getting ripped off by plumbers until Rooter Fast.  I admit, that in my opinion, plumbing is the most difficult skill to learn in the construction industry (anyone who has gone to the Hardware Store to try to even buy plumbing parts will tell you the same) .  But come on, most charge as much as attorneys and doctors.
First Experience
My first experiance with Rooter Fast occurred when tree roots clogged the main drain in one of my rental houses.  I called two different plumbers.  The first tied to use a sewer snake.  They concluded that I needed a new drain line and quoted me $7,100 to install a liner in the drain.  No way I could afford that, so I called the second plumber who actually used a rooter and ran out of rooter line about 100 feet (still had about 30 feet to go the city sewer).  Although he did not get all the way to the city manhole, he was pretty sure I needed a new main also.  They quoted ~$2,500 to dig up and replace the line.
I called Rooter Fast based on Angie?s list recommendations to get another bid for line replacement. When I explained what happened to David Cox of Rooter Fast, he seemed skeptical that I even needed to replace the line.  Said he would come out and look at my house.  He called me the next day and told me that he knows some of the people at the second company and he called them up to discuss my situation.  David said that company #2 would come back and rooter the drain all the way to sewer for an extra $50.00.  They did that and it cleared the drain completely. 
How many plumbers do you know who would do that?  David could have given me an alternate bid to replace the line, or at a minimum, re-rooter the sewer himself.  He also followed up with a phone call to be sure they had taken care of me.  He was more service oriented than both of the other 2 companies and Fast Rotter didn?t even make a dime.  Sure saved me a ton of
money!             
Second Experience
Since e then I have had Rooter Fast to install a drain under my kitchen sink. I got a new sink that is lower than the previous one and Rooter Fast had to cut the vertical main pipe in the wall to make the stub out lower.  The first time David came out he stopped by because we could not use our kitchen sink.  He rigged up a temporary fix for a couple days until they could come back and fixed
it the way he wanted. He also snaked out a bathroom drain.  Did not charge for temp fix on the sink even though he used some of his own parts. They came out a couple days later and fixed the drain to their high standards They also noticed a leak from my dishwasher and redoped the fitting and tightened it up.  They automatically fixed it under the same service call.


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"We were on a tight deadline and they were able to meet our timeline. Worked primarily with Randy and Elizabeth pre-construction, then Rex, Jamie and Jen during construction. All interactions were pleasant and professional, and all inquiries were responded to promptly. There were a couple minor issues with our bathroom faucets a few months after completion and they were able to fix these issues promptly and at no additional cost.
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"It went very good. He's very professional and does a great job."

"Excellent quality and workmanship. Richard took it upon himself to inspect the house and make all the repairs. I really appreciated his professionalism. Highly recommend this company."

"When we called Jeff, he made an appointment for the next day, arrived on time, was unfailingly polite, and immediately found the problem with the door. He had a quick solution for it, fixed it, and it's still fine. We may ask him to come back to remove the doorframe, correct the opening so it is square, and reframe it, re-hang the door again, and paint the new doorframe on both sides. The original door frame sloped downhill about 15 degrees from the time it was installed.
   
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