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"Overall the installation went well except the "bowing" in the portion of the roof over the garage. We contacted Power on several occasions, but we haven't received a proper response yet. Below is the email we sent to Power. Power did acknowledge receiving the email, but nothing has happen so far. Email: You replaced our roof April 23, 2022 – project number 35-74502. We’re pleased with the replacement except for the portion over the garage…it’s bowing. Below, is our account of the events detailing how we have tried to resolve this issue. March 26, we met with sales team, Chris Pierson and Christy. We were assured that the bowing over the garage would be addressed and corrected since we were getting a brand-new roof, down to the decking/framing. The replacement should resolve this issue unless it’s structural. Brandon, project manager came out March 30 to check the readiness of the installation; to verify the frame could support the new roof. During the appointment, he mentioned that he would be on site the day of install. The roof was replaced on April 23rd. No on-site manager ever came on site, the lead guy of the work crew was not an effective communicator. We engage beyond the one time he asked for an extension cord. I called POWER and left a message with Chris Pierson that same day after the crew left to express my dissatisfaction with the roof over the garage. POWER came out to inspect/QA the project at completion (the roof) on April 25th, I believe his name was Zach. We pointed out the concaved roof on the garage. He stated that portion may be a structural issue and Power could not address that. I asked him how much would it cost to replace it? He thought about it for a minute or so, then stated it could be replaced, but it would be “redo” and he quoted us a price of approx. $8900. He proceeded to say that he could knock it down to about $7800 if we added an additional project to replace the house trim. This is when he mentioned that they have company meetings on Tuesdays in the morning and he was sure this project would be discussed. He acknowledged that POWER’s communication could have been better (better details in the project notes). We waited few days thinking that someone from POWER would reach out and when that didn’t happen, we called Chris Pierson (the POWER sales guy) on April 28th. During this call, Chris scheduled another QA/follow up appointment for May 9th at 10:00am; he said Dylan, a service manager would come out. On May 9th no one showed up. About 10:20am, we called POWER only to find out that we did not have an appointment for that day. We were not the appointment list. We then rescheduled for 10am the next day, not even 10 minutes later POWER called back to inform us that unfortunately they were not going to be able to make it because of some staff meeting. I recall asking “is the meeting all day”. That’s when we were told that the next available date was June 16th; feeling like we had no choice we accepted the June 16th date at 6pm to allow both of us to be present for the meeting. Upset and feeling like we were about to get the runaround, we placed a call to GreenSky (financing team) to inform them of the matter since loan was activated and payments would begin soon. After sharing the situation with the GreenSky rep, she took notes, and we submitted a complaint because again we felt like we were about to get the run around. On June 12th, we had a call with the assigned GreenSky caseworker. He advised that we should continue to try and resolve the matter with POWER. On June 16th around 1:50pm, I received an apologetic call from Terry, apologizing for being late, that his prior appointment ran over, he was out in the sticks and phone reception was not all that great. I mentioned that our appointment wasn’t until 6pm as so my husband could be home. I was told that I must be mistaken because they don’t make appointments after 6pm, his latest appointment would be around 4:00pm. He said that my husband really didn’t need to present, it would be a quick look and since he was in the area. He asked for a summary of the situation; I gave him the run down. He asked if I could send him a few pictures, which I texted him a few of the garage roof. He said he got the jest of it. He apologized and asked what could they do… we said that we would be open to a knocking something off the price or repairing the area. He said let me call my office. He called us back to say that someone from senior management would be calling us to try and resolve this that evening of June 16th, but still haven’t heard from him or POWER."

"Micah and I spoke on Tuesday for a consultation about getting a possible siding replacement. The very next day, their sales representative Nic came by for an estimate and we ended up finding that a roof replacement was much more necessary than the siding. The process that began Tuesday ended on Thursday evening with a brand new roof. Jorge’s crew did excellent work and had the project finished by 4pm. They ensured that my yard was clear of any nails or debris, and took it all with them, which was highly appreciated. I’m very happy with the results, and I feel comfortable making this decision just in time for the winter storm that is looming."

"Replaced a roof on storage shed, repair fascia and replaced gutters. The team was quick and professional. Everything was done in one day to my complete satisfaction."

"The repairs were completed as asked and I am satisfied with the original work that was done and he did come back to finish some items. He was reasonable for the work."

Home contractors

"American Home Contractor's Chuck Fistek is a superior gutter and roofing Specialist. Chuck is very professional and thorough. We would not let anyone other that Chuck do our roofing and gutter repair"

"The work was done only one week from the day that they came out to see the roof for the estimate.
Everything looks great, and I could tell that it was very detailed and fussy work. The new shingles match the old ones perfectly; they are woven into the old ones well, and the valley where the old and new roofs meet is covered with what I think is called a "weave" seam, which looks like a herringbone pattern: extra fancy. I can see at least one side of the roof repair from an upstairs window. They worked after sunset to get the job done in one day, using headlamps. Cleanup was great, with no nails in the driveway or debris flying around, even though they were finishing up in the dark. Since I had more rotten plywood in the area to be repaired than originally expected, and the work took more shingles, the actual cost was understandably $219 more than the original estimate, but again, that was completely understandable and within the range of other estimates from other contractors. They had to fetch more shingles twice. Their written business policies state that this can happen, and it's only fair. They did call to explain this before they mailed the invoice. We have had one heavy rain since the repair was completed, and I am happy that there were no drips from the metal wrap under my porch, for the first time in about 21 years.
I hope that this repair carries me through until the entire roof needs redone in another 10-15 years, and I would have this outfit do the work then."

"Technician was prompt, friendly, and efficient with climbing onto roof to assess its condition. Provided a wide range of recommendations to include short-term fixes and long-term replacement. I would use this contractor again
"

"It was a positive experience. We worked directly with the owner. He was very honest and knowledgeable. He took the time to answer all of our questions and did a great job matching our existing siding. He would be my first choice for any future roofing or siding needs."

"Jose and his team did a fantastic job on every step of the installation of my roof. Restoration roofing went above and beyond when they discovered and repaired an improperly installed dryer vent that easily could have cause serious issues later on. Would definitely use them again!"