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"he was on time, friendly and got the job done"

"Job done right and quickly."

"Perfectly. Could not be happier."

"Auston was great and took the time to explain our options and what the cost were and then when given the OK to proceed his work was quick and very high standard. I loved working with Auston and want to let everyone that is looking for electrical work to give him an opportunity to impress them."

"I am giving a C-rating, when an F is probably more appropriate, due to not great customer service and the fact that I ended up spending much more money than was necessary because of the rude woman who schedules appointments and answers the phone. They get a score of C because ultimately what I asked the electricians to do, they did. I am writing this to make sure anyone who considers this company is well aware of the issues. The electricians were good, but there were problems with the job that I have outlined below. The job: I had two ceiling fans I wanted replaced. I bought two new ones and the electricians did install them and haul out the old fans. The job was completed satisfactorily. History. About two or three weeks ago I started detecting a burning smell coming from one fan when the light was on. I searched Angie’s List for an electrician and chose MightyBee. The woman who answers the phone is rude. I told her the problem and she couldn’t get me off the phone fast enough. She said it was more expensive to find replacement parts than to just buy a new fan. It was clear she didn’t want the job. I am moving, I’m in a time crunch, and I finally decided it would be easier to just buy new fans than to try to find someone who could fix the one with the burning smell. I have a sort of master suite setup with two fans, so they have to match. Replacing just one fan was not an option. The fans I had are no longer produced. I did not intend to call MightyBee again, but I did accidentally. Same rude woman who answered the phone the first time I called. I have no idea what is up with this person. It’s like calling to schedule an appointment just ruins her day. Anyway, I went ahead and scheduled. Same reason as before. Time crunch. MightyBee has this A rating and I figured: how bad can it be? Day of appointment. This is a REALLY, really low-tech company. No appointment reminders, no text messages, no emails, no call ahead to let you know they’re coming. I got an appointment window and that was it. Next thing I know, the guys are at my door. It’s snowy, dirty and mucky outside from a recent heavy snowstorm. They came in, shoes CAKED with ice and dirt. They walked onto my clean hardwood floors without even enquiring if it was okay first. I asked if they had shoe covers. No. I have white carpet upstairs where the fans are, and the carpet had JUST been cleaned. They did remove their shoes, which is fine, but it was inconvenient for them since they had to keep going outside to the truck. Why would any company who does work in people’s homes not provide shoe covers? Unbelievable. As I said, this company is really low tech. While working on the ceiling fans, they spread the parts out on my clean white carpet, including the old dusty fans. No drop cloth. This really bugged me, but the carpet survived, so all’s well that ends well, I guess. Turns out, the burning smell wasn’t the fan at all. Wasn’t electrical. It was the transformer for the remote control for the fan I’d installed years ago, and the transformer had malfunctioned or burned out. This is an add-on part, not part of the fan. If they had come out in the first place to take a look, all they had to do was remove the remote-control transformer and install a new one. That was the only problem with the fan. Basically, the rude woman on the phone cost me $800. The cost of 2 new fans and the installation. If the two electricians had not been nice and done a good job installing the fans, I would have given the company an F because of the rude woman who answers the phone and the fact that she doesn’t give two hoots about helping you with your problem. The electricians are fine. Very nice. Good at what they do. Really accommodating guys. For them, the company gets a C."

"DO NOT USE THIS COMPANY. Please look at the YELP or BBB complaints, they are much more akin to what I experienced. They are certainly manipulating the Google reviews. I hired Lion to do a simple cleaning/certifying of our HVAC units as part of a sale. I was initially quoted $119, and I verified no less than 3 times with the customer service rep that the price would include cleaning and testing. When our tech showed up, he said we were misquoted and the charge for cleaning and testing would be about $450, as it was part of their "maintenance" package. They very reluctantly cut us a "deal" for just over $300. Not only was zero cleaning done, the tech did not perform a single action that could be classified as "maintenance." What we got was a diagnostic and estimate for repairs and replacement. I called to complain twice before someone finally got back to me. I was told that the tech didn't perform the cleaning because it may have damaged the unit, which was clearly a lie because the tech never told me that and actually gave me a quote to perform the AC coil cleaning, $470 (what a deal!). The rep then told me that a simple cleaning was done, but not the deep clean that I was expecting. I asked that my invoice be revised to reflect that, but was quickly blocked. Yes, they actually blocked my number after repeatedly misrepresenting both the price and work. I was shocked. I filed a complaint with the BBB, of which I discovered there are many. Hopefully they do the right thing and just give me a refund, but I won't hold my breath. Again, they are clearly manipulating their reviews on Google. Customers do your research!"

"Let me just say that the next time I have an electrical related issue that requires some attention it will be Sparky's that I call. Every box that needs checked to leave me satisfied about the service was checked plus those extra boxes that go beyond just satisfaction that give that confidence and peace of mind I need, everyone needs... to feel we've 'made the right decision in who we hire. Thanks Sparky's & Hector! No stone was left unturned and no box was left unchecked! ;)"

"The Diagnostic Guys are our go to for anything electrical. They have done great work updating our light fixtures, adding new lighting (indoor and outdoor) and adding outlets. They are always courteous, prompt and meticulous about the details. Couldn’t be happier with the services they’ve provided for us!"

"Mario, the technician, seemed very nice and knowledgeable The $49 quoted trip charge turned into a $220 diagnostic charge not including any service. He wasn’t sure why water was appearing on the floor, but felt it may be due to some clogging of a PVC drain tube. He said it was not possible to simply clean it out, but it should be replaced at a cost of another $250 (for a pipe?). We declined. We subsequently had another repairman come in who said there is no problem cleaning the tube and did so. The material clogging the pipe is shown in the photo."