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"I had a horrific experience with Reliant Plumbing Service. On 6/24/2025, I was at their mercy to accept a $495.29 quote to install a brand-new Moen shower cartridge I provided, due to a water shutoff leaving me no choice. It started with aggressive upselling?they pushed a $1,800 valve body replacement I didn?t need. The installation was a disaster: the technician hammered it in, admitting he shouldn?t, used spit as lubricant, refused my proper lubricant, and borrowed my needle-nose pliers. He ruined my new cartridge, which failed after two showers, leaving me with no water. I stopped the leak myself, but the shower remains unusable. Another plumber is fixing it for $150.00, and I later found out I was way overcharged?Reliant?s $495.29 ($661/hour) dwarfs the $80-$180 industry standard. It?s been 21 days since the job, and they ignored my 14-day warranty notice.Reliant?s ethics are nonexistent, violating Texas Plumbing License Law (Texas Occupations Code §1301.351)."

"They are honest and very friendly"

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"I have to say the experience that I had with the Goettl Company in general and Jonathan Saucedo specifically was extremely well. First, Goettl informed me that I would have a visitor come to my home way earlier than expected, which deserves a 5-star rating for that. I had placed the appointment from 5-8 pm, but the technician came way before that and that was what I was hoping for. Secondly, Jonathan Saucedo was great at explaining all the facts in replacing a water heater. He was very transparent with the setup, price and warranties. Jonathan even went as far as telling exactly what he was doing, when he was doing it and when he was finally done. This is the third time I have used Goettl to have something replaced or fixed and they never disappointed. I hope to continue using their services in the future."

"On time. Very professional. No shortcuts. "

"Very professional and good at communicating. The technician did a great and quick job with the water heater. "

"I am a big fan of Baker Septic. I was convinced that my septic pump was defective after 19 years in service. Martin did some diagnostics and discovered that there was some defective wiring and after reconnecting the wires the pump was working just fine. Saved me hundreds of dollars in replacement costs. Thank you Baker Septic for doing things right."

"Did a great job"

"Last October, my sister, an elderly veteran living alone, contracted Genie Bath Systems to remodel her master and guest baths. She was diagnosed cancer and passed before the remodel was complete. Which, to be fair as we were not able to work with Genie while attending to my sister. The contract was expensive. Very expensive. The cost of the remodel is close to 1/4th the value of her home. I noticed there were issues with the remodel that showed a surprising lack of attention to detail. Genie sent people to address the issues twice. Yet issues remain. My calls to my contact at Genie are now being ignored. Also, the only document I have for the remodel is the contract my sister signed. It is not detailed. I have and continue to ask for a breakdown of the cost. An estimate or work order. This request is also being ignored. I am disappointed and have to wonder why Genie will not provide this information. I have several other questions for Genie that I will not go into here. But based on my experience, I cannot recommend Genie. In fact I would warn anyone considering Genie to be very careful about the cost of the contract."

"If you want to hire a company that cares, this is the one. We needed to have a bath converted into a walk-in shower in our guest bathroom because of the accessibility issues. The original design looked great, but it would have taken a couple of months to get all the supplies. John and Travis realized that we had an urgent need and came back with a great design that used great materials and we didn't have to wait for so long. In a couple of weeks, we had a crew headed by Jesse that landed in our bathroom. They were great. Everything was done in a day and a half. The quality is superb! Every time I walk into the bathroom, I enjoy the look of it, plus we are happy with all the benefits of having a walk-in shower. One more thing I want you to know is that I really mean what I am saying in this review. When the owner of the company, not a hired salesman, is directly involved in projects, it makes a big difference. Plus, the price was more reasonable compared to "the big shower remodeling companies""