Get matched with top walk in tub installers and replacers in Freeport, IL

"The salesperson and installer that put in our shower was very knowledgeable and friendly im very happy with the new larger shower! I would recommend this company any day to anyone looking to improve thier home."

"ALL INSTALLATION WAS DONE IN AN EXCELLENT MANNER. THE TWO INSTALLERS PAID VERY ATTENTION ITO DETAIL IN REMOVAL OF THE OLD TUB AND INSTALLING THE NEW SHOWER OUTSTANDING WORK."

"Getting a walk in tub is expensive no matter who you use. My experience thus far is with installation only and I must say my install went great. It has been over a month and no issues with my tub so I cannot comment on repair process with American Standard."

"All workers were respectful and polite. They finished work in less time than I thought and cleaned up any mess which I appreciated. Tub and wall look beautiful. They explained how to use it. Customer service was great starting with sales rep and throughout installation. They removed the big whirlpool tub and installed a walk-in tub."

"The sales associate that came out to our house was amazing. That is the only reason why this company is getting three stars. I understand that they are high-quality work but just to remodel my bathtub was $24,000. I can remodel my whole entire bathroom for less than 15,000 and that is including bathtub toilet flooring and a new vanity, I understand it is high-quality but what is the likelihood that somebody is gonna live in their house for 40 to 50 years let alone every 10 to 15 years outdated I am so sorry but I am not paying five times the amount just because you are a namebrand"

"Jeremy helped turn my new house into my dream home. But that was no surprise for he did the same for my last house. A good guy that will walk with you through the shopping process, helping you pick the right product for you, then professionally installing it. Highly recommend."

"Couldn't have been more pleased!  Very professional and got right to it.  The Wall Switch that was removed, you never would have known there was one there, excellent job. The Ceiling repair, was our biggest concern, done wonderfully.  Very Happy with the outcome of this Project.... Might even have him come back to do some other Projects in the Future.  He's quite the HandyMan!!!Would definitely recommend Alan and his sidekick Geno to anyone!!! """FANTABULOUS""""

"Fixed electrical issues in my hog barns."

"Did a great job with the installation. Sprinkler System works great."

"I would not use this service again. It started off great, Amanda was responsive and she really is talented. I appreciated her ideas and she steered is in a great direction out of the gate without materials and design choices. While I appreciated Amanda's ideas and loved her recommendations, once the remodel started moving forward her responsiveness was NOT at all in line with the time needed to make decisions (7-10 days to answer an email in multiple cases). I ended up having to make choices on my own in tight timelines without her input on how it would fit with the design we were working on. The reason I chose this service was to get help making smart decisions about our home remodel to minimize the time, energy and stress involved in the process. I would say this service was NOT at all appropriate for those needs. Waiting 7-10 days for help with remodel decisions simply does not cut it. I did most of the footwork and choosing on my own due to the lag in response time. While I liked Amanda and feel she was very talented, I get the feeling this company has one designer that is way overloaded with projects and she simply is not keeping up.
If you decide to go ahead with this service despite this information, make sure you schedule weekly calls and come with a list of questions well in advance of when you need answers. 
In addition, exercise caution when purchasing any materials through their discounted relationships. I ordered 2 rugs that were not available for shipment for more than 60 days after my order. Later, I decided that the rugs were not as big a priority as some other unexpected expenses that came up during the project. The rugs had still had not shipped and I had not been charged. Now I do not intend to place blame with HMD for my change of decision and given the amount of paperwork I had to sign when purchasing the rugs, I thought there would be a chance I'd be stuck with the purchase. All of that is none of their fault. The frustrating part of the situation is that it has been several weeks since I asked whether I could cancel the order all the time getting closer to the rug ship date. I got one vague email a week ago saying maybe the order could be cancelled with a restock fee. Restock fee? That doesn't make sense to me. It never left the stock, it hasn't shipped, and I haven't even been charged. Worse, I still don't known whether the order can be cancelled or not. So that process has been confusing and HMD has not been very responsive to my need for an answer. I would advise NOT to purchase anything through them unless you are absolutely sure it is perfect and it is in stock and can ship immediately. Don't plan on being able to change your mind or make returns without a hassle.
In the end I got two one hour calls and a total of about ~15 emails (short answers easily composed in 5-10 min) for $600. NOT a deal in my book. In fairness to Amanda, we also have a great looking house that I will not pretend is not due to some great advice from her at the beginning of the project. I think this company has potential if it can manage response time better especially for big projects, but I cannot recommend at current service level.

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