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"Quick and efficient"

"We started a siding and windows job on our home in early 2024. $100k later, the job is still incomplete and it’s impossible to get them to actually follow through on their commitment to finish the job. Never mind the fact that now the windows are leaking and to them, it’s clearly no big deal because I notified them on April 1st and Will, their General Manager, said that someone would be out to check it out and I haven’t heard from anyone since. I’ve emailed the owner to no avail and in the beginning was told by their Sales person, Heather, that customer service is “their thing.” Yeah right, they got what they wanted out of us and that was it. I’ve tried to be patient but at the point, I’m over it. This is terrible customer service to say the least. They talk a big game in the beginning but just be cautious, they don’t care as much as they say they do."

"In January of 2021 we ordered 3 replacement external doors from the Window Depot. Due to delays caused by COVID, the doors were not actually installed until the 2nd of November. During this time we had to keep calling them to get a status update as they didn't reach out to us at all. During the installation the weather stripping/molding and peep hole parts were missing and we were told that we would be contacted about getting them installed since they are required to have the doors properly inspected. It is now two months later and we have yet to have the doors finished and inspected. Once again we have had to call them for status and are given standard blow hard false promises such as, "I will get a status and get right back to you" and then we never hear from them. They sure want your money but their customer service is atrocious and I will never do business with them again nor will I recommend to anyone to use this company."

"As a former employee, that was supposed to be a "FIELD SUPERVISOR", I was basically just a part of a COMPLAINT DEPT.! Complaints far too numerous and would never stop. The product they sold was very shoddy, often coming from the factory already damaged, yet the installers were instructed to install them just the same. Half the installation teams did lousy work as well, adding to a miserable experience. Repeated failed inspections, unresolved complaints, yet they wanted customers to pay in full within 30 days even though MONTHS would go by with no satisfactory result. I would definitely spend my money elsewhere!"

"Prompt response to my inquiry on Angi, good price, showed up exactly when he said he would, and even fixed a couple of additional things that might have been contributing to our window leak. Highly recommend. I'll use him again."

"There were many pros and only one major con through my entire experience, but it was enough to bump my review down to 3 stars. You might think it should be lower when you get done reading this. I'll start with the negative as that is what everyone will be interested in. Job: Siding replaced on 2-story home as well as put plywood on beneath siding. In short: IF DID NOT WATCH THEM 24/7 AND CLIMB UP ON THE ROOF TO CHECK THE WORK MYSELF, I WOULD HAVE BEEN OUT estimated $8K IN SHEATHING / LABOR AND HAD A HOUSE THAT WAS SEVERELY WEAKENED AND POSSIBLY NOT UP TO CODE. Somehow, large parts of my second floor were missing siding. You could literally take the old siding off and punch a hole through through to the drywall inside with your fist. I paid a significant amount of money (estimating $8,000) to have plywood put on everywhere it was missing. The crew that came out, first off, was not given any plywood on day one and was not aware they were adding sheathing (plywood). They started putting the insulation in, and I had to come out several times during the day to tell them to stop and take it down because there was no plywood behind the insulation. On the third day, I had to leave the house all day. When I came back, all the old siding had been taken down and the insulation was put up. I climbed up on the roof with a screwdriver and POKED A HOLE THROUGH THE INSULATION RIGHT TO MY DRYWALL! The entire wall was not sheathed properly. When the crew came back, I played dumb and asked if it was done properly, and they insisted it was. Lied right to my face. I guess they didn't think I would get up and check. Well I did, and I dragged them up there with me. They mumbled something about a good catch and tore off all the insulation and started again. If I were an elderly couple, I would have been ripped off completely here and no one would have caught it. I was disgusted. The worst part was, other than an apology from the company and $200 off for non-related damage done accidentally by the installers as well as some minor items not taken care of, there was no compensation for this massive mistake. Now for the good, pretty much everything else. The house looks great a couple weeks afterwards. The vinyl siding has much more flexibility than the previous siding, but I guess that is normal. Color is great. The crew did lots of little extras and worked hard each day they were here and cleaned up the yard nicely. I thought the price was decent, and the sales rep was fine if not a bit time consuming (I guess some people are way more into the details than I am which is good if that is you). They came out to do the job 3 months ahead of schedule (only downside was I had to scramble to come up with the funds much quicker than expected). So why three out of five stars with such a horrific oversight? There are lots of moving parts in this company, and I don't think there was a full blown conspiracy by all involved to cheat me out of what I paid for. I wish the site manager would have noticed some of what I noticed, but he did not seem to be there most of the time. In the end, I believe I got what I wanted, paid them, and have moved on with my life. My experience makes me nervous for someone who might not be as agile or readily available to monitor the work as I did. If you are getting similar work done and can't micromanage the crew yourself, don't be afraid to hire someone you trust that can watch over a crew to make sure you get what you paid for. I bet a couple hundred dollars a day could save you big time in the long run. A shame it has to come to that though."

"Yes the project was completed in 1 full day & they cleaned up before they left all were very professional and quite and the project manager explained the job very accurately during the estimate. All the parts were brand new and it came out better than the original."

"Mattei Handyman and Remodeling totally remodeled our guest bathroom. We had them remove the dated cast-iron tub and relocate a walk in shower and commode. All work was completed in timely, professional manner. We highly recommend Mattei Handyman and Remodeling Services!"

"Consulted with All Pro Screen Repair that was able to provide their expertise. Thank you for answering questions and following up on service. I’ll be in touch if I need additional services through your company. Ava"