Get matched with top oven or stovetop repair or service pros in Gloucester, MA

"Mark from Mass Appliance called within a couple of minutes of my request. He arranged an appointment that fit with my schedule and arrived on time. He tried to repair my clothes dryer but the cost of the repair would have been so expensive that it wasn't worth repairing (the dryer was old and had been bought used several years ago). Mark offered me a dryer at a very reasonable cost and returned the next day to install it. As part of the installation, and for the cost he quoted, he also replaced our old vent with a fireproof one (our old one was plastic), hooked up the dryer, made sure it worked, gave me a warranty, and took away the old dryer. All in all, this was an excellent service experience. I am happy with the work and would recommend Mark to anyone needing appliance work or a new or used appliance."

"Great service came right away"

"Determined that it was not the pump but possibly the control board. This will help us in determining if it is cost-effective to repair the dishwasher or buy a new one."

"Great experience with this company and its repairman. Our microwave oven needed repair. We specified completion 1-2 days and it went very smoothly. Diagnosis of problem was accurate, right part was obtained, service was completed on time and on budget estimate. Price was very fair. I?d recommend this company to anyone needing a small appliance repair."

At Mr. Appliance of Salem, we're excited to earn your business. A proud Neighborly company, we specialize in appliance repair services. Customer satisfaction is always our primary concern, so don't hesitate to give us a call today for a free estimate!

"We put off doing this project for a long time because it was a major renovation and we were worried about making the right decisions.  We were fortunate to find Todd because his combination of experience and professionalism was exactly what we were hoping for.  Todd was great to work with!  He had good ideas, helped guide us to make kitchen design choices, and asked for our input on every aspect of the project. We could not be more pleased with our new kitchen!
The following is a list of everything that was included in the labor estimate:
Prep areas with plastic walls to contain dust as best as possible, move appliances, remove existing cabinets and countertops, take down existing drywall to the studs and down to strapping on ceiling , remove existing floor tiles , install new patio door and window, insulate walls, hang drywall, tape and mud or plaster walls and ceiling, create new openings in wall between kitchen and front room and wall at foot of stairs, prime ceiling and walls, install new cabinets, install new window and door trim,
install new tile floor, install tile backsplash, remove all debris, be on site when inspector comes to sign off on different phases of job.
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"Our gas oven died one week before Thanksgiving, and the appliance repair service we've used previously didn't respond to my call. Al replied with a quote request promptly, came out same day, and had the oven working again within a half hour. He was professional and courteous, and wore a mask and gloves inside the house. Will definitely use again."

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When they came out they told me the compressor needed replacing in the refrigerator and it would cost $800.00

plus labor. They also told me I needed 4 new igniters for my gas stove burners. I was quoted a price of $20.00 - $30.00

per igniter plus labor. It cost me $89.00 for the estimate on 8-31-2015. I was told they would contact me when the parts

came in .They came back on 9-16-2015 to repair the burners. I had been expecting a quicker return date. I don't see why it took over two weeks to get 4 igniters. The igniters were replaced quickly and I was charged $181.25 for parts and labor. It seemed to me to be a little on the high side but I didn't question it at the time. When I looked at the receipt later to figure out how much I was charged  for parts vs. labor the receipt was not itemized so I could not tell. My main complaint is that less than two weeks later on

9-27-2015 one of the burners failed to lite again. I would not expect that to happen. I will

have to contact them and hope I don't get charged again to come back out and look at it again. If I do get charged for another house call I will not be using them again.
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Jan 28, 2016: We wanted vanities for 2 bathrooms and base and upper cabinets for a kitchen expansion. We were hoping to take advantage of free design services from Kitchen Design Center of Framingham (KCOF).

The cabinets did not meet our expectations. Instead of getting bathroom vanities we received kitchen cabinets for the bathrooms, meaning the vanities were significantly deeper than normal bath vanities. We provided the cabinet designer with specs for our bath sinks but the designer neglected to check to see if the sink would fit into the cabinet that they designed. After the marble counter was already produced we found out that the sink wouldn't fit and the solution proposed by Kitchen Design Center of Framingham was to cut down the sides of the cabinet and drawer boxes significantly. This solution was unacceptable and would void our warranty. Instead we found a replacement sink which would fit the cabinet and replaced the marble counter. Kitchen Design Center of Framingham refused to take any responsibility for their design error. Reluctantly, Kitchen Design Center of Framingham agreed to split the cost of the replacement marble counter, but insisted that these sorts of design issues happen all the time - yikes! In reality, we paid $580 for "free" design services.

The kitchen cabinets installation was also disappointing. None of the cabinet doors and drawer fronts line up as they should. The installers insisted that the cabinets were installed in the best possible way and said that it isn't possible to align the doors and drawer fronts, blaming the situation on the Wood Mode cabinets. During the design process we weren't notified that this would be the case. In fact, we don't believe that Wood Mode would make cabinets which didn't allow alignment of doors and drawer fronts. In fact, the entire rest of our kitchen is Wood Mode cabinets which align very nicely.

March 16, 2016: Following our initial review, Dave Bartlett at KCOF contacted us to see what could be done to rectify the situation. He agreed to pay the remaining balance ($580) for the marble countertop that wasn't used due to the sink change. He also agreed to come to the house and look at the door and drawer alignment issues. During his visit, he identified 2 issues and arranged to have these issues addressed. As a result, the alignment on the drawer and cabinet doors is improved.

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"Alex's team quickly and efficiently repaired an area of old siding that was blown off. The final cost was much less than what we expected to be charged. When we need more work, we will definitely hire his crew."