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"Leak was fixed. They had a minimum charge, so they inspected and sealed other areas of the roof and repaired all the flashing."

We pride our company on reliability, great communication, integrity and quality work. We are experts in our roofing and gutter work will do our best to keep you as educated as we can on your particular task or project. We look forward to working with you.

"Contractor left a large paint sprayer in our garage for 4 months while the house was rented by vacationing guests. (the house is a vacation rental home.)  I had to point out to contractor that they painted over a fungus that was growing on house siding, instead of properly cleaning/removing this prior to painting.  They painted over the lights on the exterior of the house instead of removing prior to painting. Contract stated that soffit vents were to be installed on both sides of the house.  Contractor only installed soffit vents on one side of the house and did not inform me of this.  I paid contractor in full ($14,258.00) and found out later that the soffit vents were not installed on both sides of house.  December 7, 2015, I informed contractor I wanted him to install the missing soffit vents and needed the roof warranty paperwork.  Contractor told me he would send me the paperwork for the roof warranty. We still have not received the roof warranty. Jan 6, 2016 he responded to my request saying he would install the missing soffit vents, he still has not completed the work.  I have not heard from him since and have not received the roof warranty.  His phone has been disconected, voice mailboxes are full on other phone lines he has. We have texted, emailed and called he refuses to return any form of contact.  We have been forced to contact the roofing supplier ourselves in an attempt to obtain our rightfull warranty. We are not sure if they will be able to link the contractor to our roof. Plus our contract included a 10 year warranty on the workmanship and the company won't even respond to our requests to just finish the job they were paid for. I can only imagine trying to get them to stand by their workmanship warranty.
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"First let it be known that I have waited a period of time after completion as I wanted this to be a honest not a plain and acirc;??P***** Offand acirc;?? review. Details: my start date was set for the contractor to be out first thing on 5/28/14. I took the week off from work to be sure that anything that was needed to be done by me could be handled immediately. When the sub-contractor (not verified subs but they kept taking phone calls for what sounded like non-Siding Repair Systems jobs) on my time. They did not arrive and I called a bit frustrated that no one showed and Cory the and acirc;??Bossand acirc;?? said the current job they were on they ran into a mold problem. I told them that they could come out the next day then and was told they would be there. I believe I should have at least received a phone call explaining they could not make it and to ask for a re-schedule. That did not happen on day 2 or day 3. I was asked if they could pay the installer double time and if I could be there on Sunday. I was OK with that and they did not show at the arranged time of 9-10 oand acirc;??clock. So I called Cory yet again (about 5 times now making this same call) and he did not have much to say but he would call them. Finally they showed for the first time walked around the house a bit and left saying they were to get the materials that should have been on their truck before they showed up 3 hours late. When they got back and started removing the old siding they left the house open to the elements and it rained heavily that night. Next day (Monday) they did not show ti Mid-afternoon again and that was the way the whole thing was. They did a couple hours and left. However my wife works a big box hardware store and she Note that the siding they were putting up did not look like the James Hardie siding we were paying for. I challenged them on that and when they looked they realized that they made a mistake. Now I thought to myself if it would not have been for the observation of my wife they would have completely sided the house with the wrong material and charged us for the Hardie siding and if we were normal consumers we would have never known. Makes one wonder if that is a new and acirc;??bait and switch and acirc;?? tactic? Then they had to go get the Hardie Siding and the boss Cory calls now that they were caught with the wrong stuff 50% on the walls and asks if I would be willing to take the lesser siding at a lesser price. I said no as I and acirc;??trusted themand acirc;?? to do the right thing. Finally after 3 more days of being late and 3 strong rain storms the job was done. It does look good BTW canand acirc;??t fault that I guess. To end the story I have to make 2 more calls for them to get the trash completely removed and that was only after I threaten them by having American Express withhold payment. I would not recommend this outfit to anyone. I lost 24 hours of vacation due to them not showing up as promised, the trash left around my house, and the and acirc;??presumedand acirc;?? mistake of the wrong siding. I read all the previous reviews on Angieand acirc;??s List and based on my experience I tend to believe they are forgeries. BEWARE is my only warning!!!!!"

"We were looking to replace an old, uneven patio made from railroad ties and red paver bricks.   We have been so happy with their service and the final product.  Dennis was so kind to create an estimate for us before hand.  He even came out on a Sunday to help refine our plans and estimates.  The crew was always friendly and professional.  They even tolerated our 3 dogs coming over to say "hi" everytime they were outside.  Our only complaint is that mother nature never seemed to cooperate and just wanted to rain (obviously they had little control over the weather).  There were a couple times the crew even worked through the rain and came out on the weekends to finish our project.  We have a lovely deck and porch that we are proud of and have already had a few parties to show it off.  Everyone has commented on how it has transformed our backyard and shows off the pool much better.  We already have a few project ideas that we hope to have the guys back for!"

"Responded quickly with a quote, friendly and knowledgeable, prices affordable, and did the job in the timeframe we needed."

"When I bought my house in 2010 it needed a new roof due to existing shingles not being durable enough for he climate they were in. Brian and his crew were prompt about arrival and work done. With in 2 days I had a brand new roof and no clean up on my part. These men are professional and hard working."

"Technician came to the house and analyzed the problem. It was determined that the cost of repair was over the allowable Choice Home Warranty limit and it should be replaced. Choice Home Warranty issued their replacement cost. This cost was unacceptable and I challenged their figure. After some negotiation I was offered an increased settlement amount. I still balked at their offer but I was told to take it or repair my old microwave. I finally accepted their amount, even though it is still well below what it will cost me to replace the unit. I might add that the existing microwave has the convection feature and I want to replace with same features. The cost that I will receive also does not include any removal, disposal or installation costs. At this time I am debating whether I will continue with Choice Home Warranty or consider other options."

"The technician did an excellent job. It did take a while to get the repair finished, but that was due to Bertazzoni delivering the parts. I have had multiple problems with this particular appliance. My range now works better than it did when new, but I have a feeling that even if I have continuing problems with it, American Home Shield will just repair rather than replace due to the cost of the range. By the way, I'm not exactly sure of the date of the repair."

"On one hand, Artown was very good about securing a payment from the insurance company--the insurance company denied our hail damage claim initially, but Artown went to bat for us (we clearly had hail damage) and got us a new roof. They did a good job communicating with the insurance company for us. For that, I am grateful.
From there, things went more sour. The installation of the roof went OK. We have an old house with some tight corners near dormers, and they didn't really catch the seams flush so there is a bit of warping on the shingles (minor issue). The work crew only had one person that spoke (choppy) English, which made communication difficult when a small issue arose during roofing, but everyone was professional and worked hard.
When I contacted Artown about a few small gaps in the roof near tight spots, it took forever to get someone out to check it, and when he came, I was not impressed with his professionalism (though he was very friendly). He said the issues were due to construction of our old house, which is possible, but I was not totally sure it was true. Our home inspection from the previous year mentioned no such thing. I got the sense there were issues of communication in the company, which were strengthened by the questionable way the needed repairs were discussed. After promising to come by early the next day and do the repairs for cash (off the company books?), he never showed.
I'm going to call the company today and report the strange behavior of the warranty/inspection person. Overall though, I feel I've had enough experience with Artown to recommend you go with someone else.


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