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"Fixed the problem right away. Very friendly, clean, and honest."

"We were very pleased with the day-to-day progress especially seeing how the contractors cleaned up at the end of each day! We were always told who to expect the next morning and we really appreciated being kept in the loop. All trades were efficient and respectful and always willing to answer our questions. Our project manager was especially knowledgeable and attentive!
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"Benchmark was a real joy to work with. From start to finish they were very good and they do quality work. Friendly staff and Cathy is a real pleasure to do business with. I will be hiring them again in the very near future."

"We had a massive leak in the shower of the guest bathroom. Since plumbing was one of the systems covered by our warranty with choice, I went on-line and filed a claim. I git an immediate response assigning me a claim number for reference and later that day received an appointment notice....GREAT customer service. The plumber arrived, at the time specified, and was immediately able to pin point the problem. (a defective shower cartridge) I have used Choice Home Warranty multiple times as my home ages and they pay for the replacement parts if needed. My "deductible" is a $45 fixed rate for the service call, no matter how long, or complicated the repair is. I absolutely am delighted with the customer service, fast response, low cost of a service visit, and NO surprises, or "fine print" excuses regarding coverage. They provide a list, in writing, of what is covered and what is not and do not deviate so I make sure my problem is on the list before filing a claim."

We specialize in Remodeling and Handyman services. Customer service to tell your friends about. Quality to be proud of. Peace of knowing it's done right. These are what we strive for everyday with our experience running over 20 years strong.

"Work was professional and his communication was great. We've noticed a significant difference in the areas that were modified."

"This was an outstanding experience from my perspective.  The estimate process went smoothly, and David was very upfront about how he/his company does business.  The final price came in according to the estimate, and I appreciate that he gave me real estimate numbers, versus lower numbers that would inflate through the course of the project.
David, Ric, Ben and Cole did a great job throughout the project.  I felt comfortable with them in my house, whether I was in the house or not.  The initial demo of the guest bath began Oct 26, 2012.  All the major work for both the guest bath and main bath was completed by Dec 16, 2012.  Final touch-ups were completed on Dec 26, 2012.
David was extremely responsive via phone/email during the project (where I was away much of the time).  I had several questions along the way and he was always polite in answering them.  I also have an attention to detail that can be annoying to others, and again, David, Ric, Ben and Cole were polite/responsive when I asked questions or pointed out minor concerns.
I have a smaller home with a single-car driveway, and Ethos worked around that by hauling away demo trash/debris every night.  They set up their workshop in the garage.  Also, they cleaned up the worksites every day (except near the end of the project, when I suggested that they didn't need to in order to save time).
There were a couple of days where I didn't see progress, but after a quick phone call to David, he would be able to explain all the "behind the scenes" work that had occurred, and it made sense to me.  The guys worked both Saturday and Sunday (Dec 15 and Dec 16) in order for me to be ready for guests on Christmas.
Hindsight being 20/20, I wouldn't schedule a remodel this close to the holidays again.  It was stressful having the house in disarray, trying to prepare for Christmas/wrap presents/bake, clean, etc. etc. with remodeling going on.  However, David said they would complete the work in 3 weeks, and by working through the last weekend, they did complete the work in that timeframe.
I highly recommend Ethos and will work with them again.  They were honest, cared about the work they performed, communicated well, and treated me (and all my questions) with courtesy and respect.  Plus they have great senses of humor (a must, in my world).
Also, I think that the project facts speak for themselves - 2 bathroom remodels in 3 weeks on budget.  What more could a client ask for?
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"Well, the first time the replacement was ordered it was the wrong one, which of course, delayed the installation a week. When it was finally installed I had to pay an additional $850 for code upgrades. This I was not informed of by Home Shield. Then we noticed that there was water on the garage floor and found that the pipe coming in from the wall was leaking at the wall so had to call the plumbing company back out to fix it. They first tried to say it was not their fault but since there wasn't a leak before they installed they did fix it. I have used Home Shield a few times before and never had a problem. Some of the companies they use are not the best so you have to research them before you commit. I have found HS service to be good if you do your homework. At the end of the day I was without hot water for almost 3 weeks but it was do to the plumbing company they sent out."

"Smoothly and quickly. No problems at all. Awesome person and worker"

"Daniel did exactly as I asked. He was prompt and efficient."