Get matched with top in Greenbush, MA

"We could not be happier with Brandon's work, punctuality, cleanliness, personality, communication, honesty, pricing, and overall character. We actually had contracted to do some extra work for a few thousand. Day 1 of the job, Brandon calls to let us know that we do not need to do the work as he took the time and effort to get other opinions on the installation of a beam. Again, character. He could have easily installed, but he took the time to do right by his customer and that, in our experience, is essentially unheard of. The work he completed for us-on schedule-was more than we could have hoped for. He really does great work, listens to the customer (we are guilty of making many changes and talking far too much), but Brandon is beyond patient and willing to work with you. If you are looking to remodel a kitchen, bath, or in general, look no further than Superior. You are hiring someone who truly cares about his work and the customer. Rare in any business these days. We will definitely hire Brandon when the time comes for our next project-no hesitation."

"It went very well. Alligator Rooter was a very professional team of two very experienced plumbers. They performed all requested work. Their prices were reasonable and they were punctual and very courteous. I would definitely recommend Alligator Rooter to any home owner needing plumbing services. I am extremely happy with the services performed by Alligator Rooter."

"My first experience with Julio was an after-hours discovery that my water heater was going out. I urgently called a few people, then a Boston number for "emergency plumbing." The answering service was very kind and helpful in connecting me to Julio, and through a back and forth process of texts and iphone photos I was instructed how to turn off the water. It took a couple of hours for him to arrive with an assistant named Michael. They evaluated the situation, then offered to purchase a new Hot Water Heater at Home Depot, which they did, and then offered to continue the work and were all finished that evening--a bonus for me. Although I was a bit concerned about the process of having him do that purchase, I was given the receipt from home depot and the labor and installation cost was less than I paid the last time. I paid him the total with AmEx on a portable card reader. He apologized for the condition of the invoice he gave me, since he had to re-use one and it was a bit messy. Also, I wanted to have a TACO overflow valve installed, but our communication was a bit of a challenge, and I don't believe that was done. However, he did a reasonable job of cleaning up a tough basement situation. On the basis of this work, I hired the company again to install a new faucet in the kitchen, and to replace a garbage disposal. This time I shopped for both. Michael was sent at the agreed upon time, and did a fine job on the faucet. When it was time to replace the disposal, he consulted with Julio by phone and asked if I would like him first to try to repair the disposal, quoting me a labor cost that was lower than it would be for replacement. I agreed, and he was able to find the cause of the jam and I returned the new disposal. A happy result. This time I paid by check, I will call again as the need arises. I feel they do good work, with none of the high pressure or cost that I have had in the past with others doing similar work, and they are very nice people."

"Everything went great! Needed to find a local plumber in an emergency on a Saturday and Chris was able to be there within 30 minutes of talking to him. He observed the job and communicated what would need to be done and fixed/replaced everything that needed to be. He did tremendous work and I will definitely be calling on him again should I need something done in the future!!"

"It went WELL! These guys are huge helps! They arrive faster than promised, they charge what they promise. There are no surprise charges like with a dumpster! I am now using a BullBag in CT and one in RI. I, alone, can keep this company busy!!!! They are awesome to work with! I HIGHLY RECOMMEND THEM! One of their managers, Vicki, was so nice, pleasant and patient with me. I was frazzled with all of the damage my property received from the hurricane. She was great!"

"The drain assembly on my bathroom sink gave out after twenty years or so, and there was no way I was going to be able to get the darned thing off without a hacksaw. So I purchased a "Big Deal" from Cuddy Bros. to put on a new faucet and drain. They showed up on time, wrested the old drain assembly off, and put on the new faucet and drain without a hitch. It went quickly and smoothly. Six months later the installation is still fine; nothing leaks. I am completely satisfied."

"So Many Problems!! (though they tried hard to resolve them) Do NOT make the mistake we did and let them talk you out of pulling a permit. The work by this contractor should definitely be inspected. MA Design quoted a low price, used cheap (Home Depot grade) materials, and relied on workers with limited English skills. Plumbing and carpentry were problematic, seemingly due to inadequate training for some workers, spotty communication and quality control from supervisors, and some sloppy attention to detail. We should add that our foreman, John L, and the workmen were willing enough to fix problems after we discovered them, though we had to pay for time and materials when we found MA Design’s quality standards to be unacceptable. The end result of the bathroom remodeling seems OK and we hope that no more nasty surprises turn up in the future. The two supervisors are generally courteous and anxious to please, but poor communication with their workers and sometimes with us seemed to be typical for this contractor. Here are specific examples of our problems: PLUMBING 1. The plumber (apparently not licensed) installed the wrong shower controller in the wall, tiled over the wall, then tried to hide this mistake by sticking on the control handle taken from the shower controller we had specified. Of course, the controller did not work properly and we discovered what had happened by poking through the unused shower parts and calling the manufacturer. To correct this error, MA Design had to cut a hole in the plaster wall of our hallway. MA Design did repair the plaster but now we have an additional painting job because of their mistake. 2. We also discovered that their “plumber” tried to attach the tub spigot to flexible PEX tubing rather than to a solid copper pipe anchored to a stud in the wall. The spigot worked loose in just a few days. No qualified plumber would have made such a rookie mistake. Repairing this error also required the hole in our hallway wall. Clearly, no qualified supervisor inspected the plumbing before the tile went up in the shower enclosure. 3. Just 2 months after MA Design wrapped up the work, we found a serious water leak coming from the ceiling below the remodeled bathroom. This ruined the ceiling and of course ruined the paint job we had just completed in the room below the leak. To their credit, the supervisor quickly came out, cut a hole in the ceiling, and replaced a flawed PEX tubing fitting with a quick-apply fitting to stop the leak. MA Design then cut away large sections of water-damaged ceiling in two rooms, let things dry out for a few weeks, and applied mold-kill spray to address the mold that had formed. It seems that a fitting on the PEX tubing was not properly crimped. This reinforced our belief that the MA Design workers doing plumbing on our job were not well qualified and that MA Design did not choose to or did not know how to inspect work adequately. Several weeks later, MA Design eventually had the joint repaired by a licensed plumber and repaired the holes in the ceiling. 4. The shower enclosure tiling was done OK for the most part but we found holes in the grout around some tiles. We suspect that the grout job was substandard for another reason: the grout sealing the tub to the floor is cracking and flaking after only 2 months. CARPENTRY 5. We replaced the bathroom window with a safety glass window but MA Design replaced the prior window trim and window sill with lesser quality trim and no window sill whatsoever. This was a complete mismatch with the rest of the house. MA Design quoted use of “standard” trim. If MA Design’s estimate assumed replacing trim with something so obviously out of place with the rest of the house, this should have been clearly stated in the quote. We ended up paying to rip out their trim and replace with trim that matched the rest of the house. In fact, the lumberyard’s “standard” trim exactly matched the trim elsewhere in the house so we felt that MA Contracting’s use of “standard” to describe their materials was deceptive. 6. They also installed a new window in an adjacent room. They made the exterior windowsill out of a very knotty piece of pine, inviting future rot. Even worse, no drip edge was cut into the underside of the sill, which could lead to water wicking under the sill and getting into the exterior siding. No well qualified carpenter would have made a mistake like that. PAINTING 7. MA Design did very little painting for us, just some primer application after drywall installation. Still, the workman on our job made a rookie mistake. He applied primer to a repaired ceiling with a rough wall roller and then applied primer to the doorway trim with that same roller rather than with a brush or smooth roller. The result: the formerly smooth doorway trim now had a rough, thick layer of paint that looked and felt awful. It took us 2 hours of sanding to restore the doorway trim to a smooth surface. This experience reinforced our general impression that many, if not most, MA Design workmen are not properly skilled or trained for the work they are doing. COORDINATION & COMMUNICATION 8. We agreed at the outset which fixtures were to be bought by MA Design and which by us, but MA Design sometimes bought the wrong items, which resulted in confusion and delays. In many cases, we ended up buying the needed fixtures ourselves just to keep the project moving. 9. On at least 10 days, workers were expected but none showed up and MA Design did not call to inform us of this in advance."

"Given the complexity of the project, it went as smoothly as something like this can go. Hagit developed a very functional and attractive design based around an island that would seat 3, along with a variety of cabinetry. She was very patient when we wanted a number of adjustments. She accompanied us to pick out counters and backsplash, and always seemed to have good ideas for selections according to our tastes. Brian mapped out the engineering, which included moving a support beam, together with an engineering firm. He also mapped out a three-month schedule with the various subcontractors the firm uses, like the plumber, electrician, plasterer, counter people, floor people, etc. They all had lots of experience with this kind of work, and in working with KCF. Brian worked hard to ensure that new wood flooring would match well with existing flooring just outside the new kitchen. The KCF team also took a lot of care to set things up in our condo to create barriers to minimize dust and dirt, and try to ease our inconvenience; they even loaned us a microwave to use in our temporary kitchen in the basement. For the most part, subs showed up as scheduled, and did good work. KCF also coordinated all the town inspections. There were only a few glitches--the biggest one was when the tiles for the backsplash arrived broken, and it took some weeks to get replacements. The tile outfit wasn't very responsive, and seemed not to care much. But KCF kept on with all the other work, and the tiles were finally put in pretty much near the end. We have used the kitchen for a couple months now and love it. The design and craftsmanship all worked well. Going through a kitchen re-do is never a pleasant experience, but KCF made it as painless as possible."

"We were offered a few options, from bare bones, to top of the line. We went with middle of the road, and looks great. Used the paint we had and cleaned up the old plaster walls nicely."

"Eddie did a fantastic job. He was able to come earlier, which helped me out. He explained what he was doing and got to work. One drain was a particularly hard job, but he kept at it until it worked perfectly. There were no hidden charges or attempts to jack up the cost. When he finished, he cleaned up completely. I would definitely recommend him and use him again if we need to."